Splashtop Remote - Support
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Frequently Asked Questions
Overview
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Recent
Hot Topics
(15)
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How can I connect my tablet/phone(with v1.x app) to my computer with Splashtop Streamer 2 installed?
I am unable to connect. What should I try first?
How can I open the virtual keyboard on the Blackberry Playbook?
Installation
(6)
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Is the Windows 7 64-bit operating system supported? I installed the Splashtop Remote Streamer application on my Win 7 32-bit computer with no problem, but installation stalled on the 64-bit version.
How do I install Splashtop Remote?
How do I install Splashtop Remote Streamer on my Mac?
Connection
(11)
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How do I delete a computer that I no longer use?
How do I connect to my computer if it is in sleep or hibernate mode? (Wake-on-LAN)
How do I connect to my home computer from outside by opening ports on the home router?
Sound
(4)
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How do I make sound work when connecting to a Windows XP system?
Why is there no sound on my Vista or Windows 7 system?
Sound on Windows XP does not work. Why?
Video
(7)
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Why do I see a black/blank screen on my tablet/phone?
When I tried to run an application in full-screen mode, a message appeared which said "Splashtop Remote currently does not support applications that require direct screen access. Please reconfigure the application to run in windowed mode." Why?
Why am I unable to see video on my computer, played remotely from my iPad?
Useful gestures
(5)
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What are the various screen-control gestures that can be used during a Splashtop Remote session?
How can I open the virtual keyboard? And, after it is open, how can I scroll the screen?
What are the various items in the "Controls" menu?
Screen resolution
(3)
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Why do I only see part of my computer screen?
How can I change the screen resolution?
How can I keep my computer's display resolution while connected to my tablet/phone?
Security Code
(3)
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How can I change my Splashtop Remote security code?
How can I connect to my computer without entering the security code every time?
What can I do if I forgot my Splashtop Remote security code to connect to my computer?
Other
(16)
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How to change the resolution or save password in playbook
Do you know any way I can buy and install Splashtop Remote Desktop for Android app?
Does Splashtop Remote Desktop for NOOK Color support dual monitors?
Frequently Asked Questions
Frequently asked questions and manuals for setting up and using Splashtop Remote