asked this on April 21, 2011 06:14
Server is running and Mac found Ok but have a black screen with just the keyboard icon on the iPad once logged in.
Please check this link to cinfirm the firewall has been off on mac, and please also confirm the wifi signal is strong around your ipad, we got some black screen cases by this weak signal issue.
(removed some posts to make new users easier to get the proper answers)
Some our collections about black screen on this link could be a good reference:
I have the same issue trying to connect to my 27" iMac (2560 x 1440) from my iPad 2. Both have the latest versions running and the other resolutions work fine. But it's very hard to use without the large resolution on the iPad. I have an Airport Express (same options as Airport Extreme). Please help!
Very similar problem as Rolando except that I have an Airport Extreme with the 27" and the iPad 2. Using the 1024 x 768 works but is not really a good option as it causes rearrangement of icons on the Mac desktop due to the changing resolutions.
I can't get any resolution to work. This worked great before the most recent update, now all I get is the black screen. I can still navigate using the touchscreen on the Ipad 2, but I can't see what I'm moving. It's frustrating. I'm running Windows 7.
Your problem is different from this topic and caused by an issue on GeForce display. Please check my post in another link:
Sorry for inconvenience.
Have you tried option "use native resolution..." from ipad? it won't change the resolution of computer but may get small font if your resolution on computer is large. This link tells how to change resolution from ipad:
Sorry to leave out your question!
If you have ever customized Windows theme or font scale, please check this link and try to enable option "use xp style DPI scaling" to see if there's difference.
Sorry wrong link pasted, please try this:(first comment under this topic)
If your display card is nvidia, could you try this solution on this link:
iOS 5 beta 2 on ipad2 will get black screen is a known issue and in fixing. Please wait for our update.
To answer your suggestion, using "native resolution" results in a black screen. From here, it would appear that the app simply doesn't support the native resolution of the 27" iMac which is 2560 x 1440. If I try to use something like 1024 x 768, my Mac's desktop shows on the iPad just partially and, in the process, rearranges the Mac desktop. Then I have to rearrange after getting out of the app. That is not acceptable. I will continue to subscribe to see if this problem is resolved at some point in time.
2560x1440 issue will be fixed in next update, it's coming soon, please stay tuned.
The just released update didn't fix anything on the iPad 2, still get a black screen, but you can move the mouse around, i have it on a windows 7 desktop and a MacBook Pro. and i get the same issue on both, on the iPhone 4 works with no issues.
I tried everything that is posted on this page and it still has the black screen
ipad 2 4.3.3
mac osx snow leopard 10.6.8
macbook pro 13
full wifi signal
There're following black screen on client side issues in latest version(v126.96.36.199), you can get a workaround if you are case#3, for new OS issues, we are actively working on it.
1. if your Mac OS X is Lion : your client device(ex. ipad) will get black screen, we are working it, please stay tuned
2. if your iOS on ipad2 is iOS beta 2 or 3 : black screen only on ipad2, iphone4 and ipad1 is okay, we are working on it, please stay tuned
3. if your Windows streamer is Win7 and display is Nvidia GeForce : in this case, your client devices will get black screen, please check this link for a workaround to disable nvidia optimization feature.
We just released a beta update for Lion, please download this update from our website.
YaHoooooo.... It appears to be working. I hat a crazy/ old TV snow screen, but then it logged me in just fine. My iPad bounced once to the Apple start up screen, then back to the place I left off. So, there are a few bugs, but DAMN, you guys got on this fast.
Thanks a TON.... Keep up the great work.
@Kim, Michael Kay, Robin G,
Have you tried our Mac Streamer v188.8.131.52 beta for Lion? Please download it from this link if you are using this streamer version:
If you are using iOS 5 beta 2 or 3 on your ipad2, please update to iOS 5 beta 4, Apple fixed this black issue. Please have a try and share us if it works for you.
iPad 2 iOS 4.3.3
iPhone 4 iOS 4.3.5
iPod Touch 4 gen iOS 4.3.5
MacBook Pro 15" OS Lion
MacBook Air 13" OS Lion
iMac 21" OS Lion
And all are in black screen (iDevices)... Tried firewall, not working.. installed beta for Lion, not working.. I also tried Michael Kay's, but it was not working either...
It started since i upgraded my OS to Lion weeks ago.. It's been weeks tho... It was working perfectly on Snow Leopard...
So.. What should I do now? Should I wait or should I start to find a new one? :D
@Dana, Freeman, Gilbert,
Have you installed the correct version Mac streamer Beta version for OS X 10.7 Lion? not v184.108.40.206 for Mac OS X 10.6 Snow Leopard.
This kind problem might happen occasionally and depends on the network bandwidth over the internet (especially 3G network). Please try to connect later after peak time and see if any difference.
Another suggestion you could try is to change iPad resolution setting to lower(1024x768 or 800x600).
Thanks, Kelly. Trying it again at a different time of day worked. I will note that it took three tries for me and two tries for my husband to actually see the computer, but we did, so we're ready for our trip.
I'm running iOS 5 Beta 5 also and getting the black screen, it's never worked for me on any Beta version of iOS 5 yet. And i'm doing everything and trying everything that's in this post. Frustrating!! Haven't been able to use this for over a month now!!
If you are using Mac Streamer on OS X 10.7.2 Lion, it's a known issue in v220.127.116.11(only work in 10.7.0) beta for Lion, will fix in next update. It's coming soon, please stay tuned.
Are you connecting your computer via 3g?
Thank you to those who understand the point of being able to complain. And thank you to those that saw that I was venting, but never got "down and dirty" and trashed the devs' good names.
NOW, let ME clear up some things, Gilbert.
We are so sorry about this annoying issue on Lion 10.7.1+, and appreciated to your patience.
We are going to release a new update v18.104.22.168 for Mac Streamer couple hours later. This update will fix this black screen issue on OS X 10.7.1 and 10.7.2.
As a software company, we hope to release the update after applying a thorough test. It really spent us some time to verify all changes on this update including this black screen issue, thanks for your patience again!
It's online now, please have a try!
up and runnin'. Thnx
Not so fast gentle people..... For me the black screen was solved several versions back while I was still on 10.6.8. Then, upon connecting, it would change my 27" iMac's resolution to 1024 x 768 and attempt to fit everything in... causing me to clean up a mess after signing out. I am now running 10.7.1 with latest versions of iOS, the streamer and the Splashtop. Today, after making sure all were current versions, I restarted all components.
The result: I am still getting the 1024 x 768 change of resolution but Splashtop is not reorganizing my Mac desktop. So, I see maybe about 35-40% of the desktop and finger dragging on the iPad does not move one around on the Mac desktop. That's a little bit of progress. Hopefully, this issue will be resolved one of these days. I will continue to follow this discussion.
We have a native resolution setting which allows the Mac/PC to remain its native resolution. Please see this forum for steps: http://support-remote.splashtop.com/entries/20038176-how-can-i-keep...
This is an improvement in that I can now see the entire iMac desktop on the iPad. However, it is still playing with the resolution on the iMac. At least, it is not rearranging the desktop nor am I having to go to the Displays panel to reset resolution; Splashtop is returning the resolution on the Mac desktop automatically.
What is currently happening is really weird. It looks to me like the desktop background is staying at 2650 x 1440 while the icons and open windows are displaying at a different size. Might be 1024 x 768 but I'm not certain. If you like, I took screenshots and would be happy to forward those to you.
Sure, probably easiest to open a ticket and attach your screenshots. Also, good to copy paste your comments to the ticket to give the support person all the background information.
the new version fixed the black screen issue on my iMac completely. For the mini, it only works properly if I am accessing it from inside the house. While I can find and connect over WAN, i can't see anything.
Did you try more times and get same result when connecting via WAN?
Also, if your iPad profile sets to "use computer's native display setting", you might try to change it to 1024x768 or 800x600 and see if any difference.
Your case seems caused by a weak networking capability or small available bandwidth, are you using 3g or public wifi like Starbucks or airport? Usually the weak signal or small available bandwidth will get black screen then may lose connection even shortly connected. You can try another stronger wifi case to see if there's any difference.
The black screen problem solved after i download the new installer for the OSX Lion, thanks! http://www.splashtop.com/remote/download
This is crap!!! how do i go back to install old version of streamer?
May iPad screen become black. But I can control mouse cursor on my WinPC from iPad. What is wrong?
@Seiichi yamaza,i ,
If your Windows is running with nvidia display, please check this link for more info.(suggestions in this article and its first comment below it)
If the black screen is coming from a video playback case, please check this link for settings adjustment for different players.
It seems like I got the same issue. I am using DELL new xps 15 with Geforce 640m and windows8. Both my iphone and ipad4 have black screen issue. But I can control and the mouse icon is visible.
Please try our collections and suggestions for black screen issue.
thank you for your answer. But I try to disable graphic card option but is still dont work. I think it might be the window8 reason, and I dont konw where to download DDA. can you help me find it?
Please find it from the attachment on same article on above link.
Please let me know if you still can't get it.
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