Get help/Splashtop Remote Official/Step-by-step Tutorials

Find your computers via Internet discovery

Splashtop Support
posted this on April 26, 2011 21:55

LOGIN with a same gmail account on both tablet/phone and computer to enable this feature!


NEW UPDATE for clients + Windows Streamer v1.7.5.4+ & Mac Streamer v1.7.5.2+.

iOS :  v1.7.5.4+

Android client :  v1.9.8.6+ (for HD)

Android client : v1.6.5.6+ (for non-HD)

NOOK Color/Tablet : v1.8+

PlayBook : v1.0.0.0+

Windows client :  v1.1.4.0+

Mac client :  v1.1.0+

HP TouchPad :  v1.1.2+

We are implementing a way to find and connect to your computers across the Internet.  We know many of you have been eagerly waiting for this addition to Splashtop Remote, and we appreciate everyone's patience while our development teams are getting all the pieces into place.

You Mac and Android users who have waited a long time for this feature — now it's here!  Here are the instructions.  Both the Client and the Splashtop Streamer should be properly set up, as follows.

 

Splashtop Streamer for Windows & Mac

  1. To use the Internet Discovery feature, you must have a Gmail account.
  2. You must use the latest version of the Splashtop Remote Streamer for Windows or Mac.  These instructions apply only to these versions.  Keep in mind that the interface and instructions will likely change in future versions.
  3. Download and install the Streamer for Windows or Mac from http://www.splashtop.com/remote/download.
  4. Go to the Network tab in the Splashtop Remote Streamer.
  5. Enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password and click the Login button, you should see a "successful login" notification if your account is successfully logged in.

 

Splashtop Remote Desktop for iPad and iPhone/iPod touch client (same procedures for PlayBook)

  1. You must use the latest client from the iTunes App Store.  These instructions apply only to this version.  The interface and instructions will likely change in future versions.
  2. Go to the Splashtop Remote global settings by clicking on the "gear" icon near the upper right corner.
  3. You should see an "Internet Discovery" item listed there.  Tap it to enter another screen, in which you will be asked for your Google Email and Password.  Enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password, tap "Sign in."  You should see a Sign In button, which turns to Sign Out when the account is successfully logged in.

That's it!  Your iPad / iPhone / iPod Touch should now be able to automatically discover your computer. 

 

Splashtop Remote Desktop for Android devices client (for HD)

  1. You must use the latest client from the Android market.  The interface and instructions will likely change in future versions.
  2. Go to the Splashtop Remote global settings by clicking on the icon in the upper-right corner, and select Settings.
  3. You should see an "Internet Discovery" item listed there.  Tap it to enter another screen, where you will be asked to enter your Google Email and Password.  Enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password, tap "Sign in."  You should see a Sign In button, which turns to Sign Out when the account is successfully logged in.

You're done — your Android device should be able to automatically discover your computer now.

 

Splashtop Remote Desktop for Android devices client (for non-HD)

  1. You must use the latest client from the Android market or Amazon.  The interface and instructions will likely change in future versions.
  2. Go to the Splashtop Remote global settings by pressing on the hard key ”Menu” in the bottom of the screen, and select Settings.
  3. You should see an "Internet Discovery" item listed there.  Tap it to enter another screen, where you will be asked to enter your Google Email and Password.  Enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password, tap "Sign in."  You should see a Sign In button, which turns to Sign Out when the account is successfully logged in.

You're done — your Android device should be able to automatically discover your computer now.

 

Splashtop Remote Desktop for NOOK Color/Tablet

1. Start from main Menu

main-menu.png

2. Select "Internet discovery" from main menu settings

main-menu-settings.png

3. Enter your Google credentials here.

main-menu-settings-internetdiscovery.png

You're done — your device should be able to automatically discover your computer now.

 

Splashtop Remote Desktop for Windows client

  1. You must use the latest client from our website, http://www.splashtop.com/remote/availability?from=product (interface and instructions will likely change in future versions).
  2. Go to the Splashtop Remote global settings by clicking on the gear icon in the upper-right corner.
  3. You should see an "Internet Discovery" item listed there.  Tap it to enter another screen, in which you will be asked for your Google Email and Password.  Enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password, tap "Sign in."  You should see a green checkmark if the account is successfully logged in.

That's all:  now, your computer should be able to automatically discover another computer on which the Splashtop Streamer program is running.

 

Splashtop Remote Desktop for Mac client

  1. You must use the latest Mac client from the Mac App Store.  These instructions apply only to this version.  The interface and instructions will likely change in future versions.
  2. Go to the Splashtop Remote global settings by clicking on the gear icon in the upper-right corner.
  3. You should see an "Internet Discovery" checkbox there.  Tick the checkbox and enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password, tap "Log in."  You should see a green checkmark if the account is successfully logged in.

That's it.   Your computer should now be able to automatically discover another computer on which the Streamer program is installed and running.

 

Splashtop Remote Desktop HP TouchPad client

  1. You must use the latest client.
  2. Go to the Splashtop Remote Preference settings by clicking on the "gear" icon near the upper right corner.
  3. You should see an "Internet Discovery" checkbox there.  Tick the checkbox and enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password, tap "Log in."  You should see a green checkmark if the account is successfully logged in.

That's it!  Your computer should now be able to automatically discover another computer on which the Splashtop Streamer is running.

 

note.gif  NOTE:  The gmail account you use for Splashtop Remote Desktop or Splashtop Streamer will cause your Google Talk status to be shown as "Online."  If you don't want the status to be shown as "Online," you can create another gmail account to be used exclusively with Splashtop Remote.

We welcome you to enter your questions, comments, or experiences under this feature!

 

Comments

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Splashtop Support
Splashtop Inc.

Remove some old records to shorten the list and increase the readability for new users.

April 28, 2011 05:09
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yoann bohbot

Does not work with 2-step authentication. If iput in my actual gmail password it tells me its incorrect, this is normal.

WHen i put in the password made specifically for this purpose, it just spins...

July 25, 2011 04:09
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Jaff
Splashtop Inc.

@yoann bohbot,

Login fail on 2-step authentication on Mac Streamer is a known issue in v1.5.0.1 and fixing right now. As we know, it's only happened on Mac Streamer, please let us know if it also happens on Windows Streamer or iOS/Android client side.

Thanks!

July 26, 2011 00:20
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yoann bohbot

Works fine on mac. What's interesting, is even without 2step, the authentication never seemed to finish, yet it's discoverable from my ipad...it seems to be a graphical glitch?!

July 26, 2011 00:21
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Andrew Thal

@Jaff regarding the issue with 2-step-verification, where can I receive a notification when a new version is available or when that issue is fixed?

Thanks,

Andrew 

August 07, 2011 18:34
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Jaff
Splashtop Inc.

@John DelCamp,

To enable Internet discovery feature on Mac Streamer, you need to install Mac Streamer program on your Mac(download from our website http://www.splashtop.com/remote/download), then try to login your gmail account from Settings tab of Streamer program.

 

@Andrew,

This 2-step-verification issue has been fixed and will come with next update. It should be soon, please stay tuned.

August 07, 2011 21:52
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John DelCamp
@Jaff Thanks! I'm at home now and was able to sign into my google account in the iMac's streamer. The remote works fine but I'm anxious to see if the Internet discovery feature works when I'm away from home. Is there any way to check that at home? Is there any noticeable loss in connectivity when using internet discovery instead of reconfiguring modem settings? My iMac oringinally had it's firewall turned off before I turned it on and reconfigured it as you described to recognize the slashtop remote application. Should I now turn the firewall off as I am now configured for Internet discovery? John
August 08, 2011 10:56
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Jaff
Splashtop Inc.

Hi John DelCamp,

Glad to hear you can connect with our Internet discovery feature.

With your gmail account logged in, your ipad should be able to find your home computer everywhere with wifi signal. The connectivity should be very near to reconfiguring modem settings.

The only way to check at home if Internet discovery work or not when away from home is to connect via 3g, if your ipad doesn't have 3g capability, you may find another router to connect from neighborhood if available.

You can keep firewall ON if you already added Splashtop Remote in trusted list no matter Internet discovery on or off.

August 09, 2011 00:48
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Brandon Hinson

I'm unable to find version 1.9.6.5 in the Android market. Is this due to my device is not supported? Or is there another reason?

 

Droid X

current Splashtop remote v 1.1.5.3r 9716

August 09, 2011 09:11
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John DelCamp

@Jaff

 

Thanks again.  One last problem I've noticed is that the iPad will not be able to find my iMac if the iMac has entered the sleep mode.  Is this normal?If so, do I need to adjust my iMac settings so that the computer never enters sleep or is there another way around this issue?

 

Thanks,  John

August 09, 2011 10:56
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Jaff
Splashtop Inc.

@Brandon,

v1.9.6.5 is for Android HD devices (with Android 3.0+), your v1.1.5.3 is for android 2.x devices.

 

@John DelCamp,

Splashtop Remote Mac Streamer currently doesn't support connecting to a Mac Streamer in sleep mode, it's a current limitation. The current only way to keep the connectivity is to keep Mac streamer awake.

August 09, 2011 19:10
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John DelCamp
@Jaff Spalshtop remote is now able to locate my iMac from my iPad through the Internet but all I get is a black screen. I do have the control button on the lower right of the screen but no desktop. The iMac was set to not go to sleep. Any ideas on what the problem may be? Thanks, John
August 10, 2011 07:18
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Brandon Hinson

@Jaff 

ahh that would be why. Might want to add that to the description up top?

Thanks for the reply :)

August 10, 2011 08:44
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Jaff
Splashtop Inc.

@John,

Are you using Lion on your mac? We got a black screen known issue on Lion, please try our Mac Streamer v1.5.0.1 beta version for OS X 10.7 Lion.

http://www.splashtop.com/remote/download

 

@Brandon,

Thanks for suggestion, will send to our team for improvement :)

August 11, 2011 02:23
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John DelCamp
@Jaff No, I'm still using Snow Leopard.
August 11, 2011 07:11
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Rick Harper

I have a GMail account and I have put every thing in that is required but I get it to except the acount. What ma I doing wrong?

 

Regards

 

Rick

August 11, 2011 16:30
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Jaff
Splashtop Inc.

@John,

Another reason to cause balck screen is connecting via 3G, if you connected your computer with 3G from ipad, this kind of problem might happen occasionally and depends on the network bandwidth over the internet.

Solution :

a) Please try to connect later after peak time or connect from another location and see if any difference.

b) Another suggestion you could try is to lower resolution setting from tablet side(ex.1024x768 or 800x600...)

 

@Rick,

Do you mean you can't login with your gmail account successful or you can't connect after gmail logged in on both ipad and streamer sides?

 

August 11, 2011 20:43
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John DelCamp
@Jaff I have not tried to connect yet through 3G. Good news is that I had a successful connection with WiFi so my experience would lead me to believe that my previous connection attempts via WiFi were unsuccessful due to a lack of bandwidth. I'm still learning and thanks for your support. John DelCamp
August 12, 2011 16:39
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legale franck

my internet connexion(Gmail) works but the app doesn't find my computer

August 13, 2011 03:00
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Scott Franklin
Gmail login on the Streamer for me is glitched! Everytime I put my gmail address and password and click login it shows the loading sign for half a second and then stops. PLEASE HELP ME! (I'm using Windows 7)
August 15, 2011 15:44
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Scott Franklin
PS. I also have the updated version (1.5.0.2)
August 15, 2011 15:46
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Rick Harper

It looks like more and more of us have the same problem. But as yet we are not getting an answers, why not, can't you fix it? if so why don't you just tell us so we can also give up asking. 

August 15, 2011 15:50
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Jaff
Splashtop Inc.

@Rick,

Sorry for late response because I'm still waiting your confirmation by my previous mail along with John.

@legale, Scott, Rick,

Could you try our test account as follows:

            email: SRD.test01@gmail.com
            password: 1234qwer!

Note: this gmail account is for test only, please do not take it for other personal purpose.

We collected some factors about gmail login fail cases on below link, please have a look, they may help too.

http://support-remote.splashtop.com/entries/20329286-why-does-my-gmail-login-fail-on-internet-discovery-feature

August 15, 2011 18:30
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Scott Franklin
I tried to sign in with the test email and password and it still doesn't work and I can still sign in to google talk. PLEASE HELP ME!
August 15, 2011 19:07
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Scott Franklin
Even if I put in a fake password, it still dosen't detect it. It just shows the loading symbol for half a second whenever I click on it. It also shows it every 3 seconds when I do absolutely nothing. Is this a glitch?
August 15, 2011 19:12
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Jaff
Splashtop Inc.

@Scott,

We need more info about your usage :

Could you share us your gmail account?  xxx@gmial.com?

what's your Streamer? Mac 10.6.x? 10.7.2?

Are you using 2-step-verification password for your googletalk login? (a 16 characters password)

Where are you logging in your gmail account? (office with proxy server?)

August 15, 2011 19:20
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Jaff
Splashtop Inc.

@Scott,

just a confirmation, your streamer version is v1.5.0.2, you should be a Mac Streamer user, right?

If you are using a 2-step-verification 16 characters password, we have a known issue on gmail login and will be fixed in coming update. (v1.5.5.2 for Mac Streamer)

August 15, 2011 19:25
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Scott Franklin
sfranklin5321@gmail.com The streamer is Windows Version 1.5.5.2, I dont understand the last 2 questions
August 15, 2011 19:30
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Rick Harper

Thanks for the test info and I now have access with version 1.5.5.2 after it reinstalled.

August 15, 2011 19:36
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Jaff
Splashtop Inc.

@Scott,

Where's your Windows Streamer? at home or office?

When you login your gtalk from your pc, do you login from browser(ex. IE, FF)? or from a standalone gtalk application?

Could you try uninstall Windows Streamer and re-install then restart your pc, then try again?

August 15, 2011 19:38
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Scott Franklin
The streamer is at home and I'm using a gtalk application. I deleted and restarted the streamer twice and it still acts the same way
August 15, 2011 21:23
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Scott Franklin

I also used the test gmail when I reinstalled it and it still didn't work

August 16, 2011 12:05
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Jaff
Splashtop Inc.

@Scott,

Your problem is a little out of our experience. Please confirm the following questions to help us identify your problem as follows:

Could you login successfully on your ipad side with your gmail account?

Can you connect your ipad and pc within a local network without Internet discovery enabled?

August 16, 2011 20:19
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Scott Franklin

Yes my ipod did login successfully and I Can connect it with my local network. I've tried the alternative way (port forwarding) and I think I almost got that right but I'm still having trouble with it.

August 16, 2011 23:03
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Brandon Hinson

any plans to get this working on the Android app for 2.3? I plan on getting the Droid Bionic and its laptop dock. This app would be KILLER if it worked with the laptop dock.

August 17, 2011 10:53
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Carey Du Gray

Hi there,

Great app, been enjoying it for a while now on my iPad but haven't been able to get it to connect to my home computer from an external WiFi network (i.e. when my home computer and iPad aren't connected to the same router).

I'm running the most current versions of the app and the streamer (and yes, I've got the Lion version of the streamer as I'm running 10.7), and when I try to login to my gmail account on the streamer it just spins endlessly. I can login to my gmail account on the app just fine.

I've scanned the entire thread and I don't see any guidance that I haven't already tried. Any new advice?

Thanks in advance,

Carey

August 17, 2011 16:28
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Lou Parry
Hi Carey, I'm sure you're doing this, but just in case...For Internet access to work your computer must not be sleeping. You need to set your power saving preferences to "computer never sleeps." You can set your preferences so that your screen goes to sleep mode however. Also, you need to make sure that your computer's Splashtop Streamer application is on. Again, no insult intended as I'm sure you know this. But, when things have not worked for me is has been because I have forgot to make sure my computer will not go to sleep. Hope you figure out what is preventing your remote internet access from working.
August 17, 2011 19:46
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Jaff
Splashtop Inc.

@Scott,

Check the firewall settings and open ports on your router are also possible solutions. Please let us know if you need our help on ports forwarding issue, here is a link with a sample on Linksys may help:

http://support-remote.splashtop.com/entries/510336-connect-from-outside-using-linksys-wireless-g-broadband-router-as-an-example

 

@Carey Du Gray,

If you are using a gmail account with 2FA authentication password on Mac Streamer : this is a known issue and fixed from v1.5.5.2. It's coming soon. There're more possile reasons and suggestions on this link:

http://support-remote.splashtop.com/entries/20329286-why-does-my-gmail-login-fail-on-internet-discovery-feature

 

@Brandon Hinson,

We do have plan on supporting android 2.x devices Internet discovery feature, however, there's still no solid schedule yet, please stay tuned.

August 17, 2011 19:48
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Scott Franklin

IT WORKED!!!!!!!!!!!! THANK YOU!!!!!!!!!!!!! (pcwintech had more specific router instructions than portforward)

August 17, 2011 21:49
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Brandon Hinson
I set up port forwarding and I am able to connect just fine, but the speed isn't any faster than a normal RDP session. Is there any settings I can change to increase speed? I can post network speed tests in the morning if needed. But both should be fast enough.
August 17, 2011 21:57
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Scott Franklin

Brandon's right, I just realized that it works alot slower when you're connected to another network. Is there any way to help this go faster?

August 17, 2011 23:37
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Jaff
Splashtop Inc.

Splashtop Remote will run time streaming your screen to your ipad through the network, so the performance mainly depends on the bandwidth capacity and real available bandwidth. Generally, use ipad outside to watch a movie that playing on your home computer is not a feasible use model.

However, the follwoing suggestions can still improve some performace :

1.use your ipad in a stable networking environment, basically, public sites like Starbucks, airport won't have good networking quality even you are using 3g to connect.

2.remove the possible blocks in your streamer side, ex. disable firewall on anti-virus or security softwares(like MSE, one of our user shared his experience here http://support-remote.splashtop.com/entries/20186093-sound-problems-for-windows-vista-and-windows7-with-realtek-hd-sound-card) or firewall settings on your home router 

3.connect with LAN in streamer side (LAN is always better and stable than wifi)

4.change to "smooth mode" from ipad side (default is "sharp mode") by 3 fingers gesture

5.lower the resolution to 800x600 on streamer side to minimize the streaming data size

This link also provide more details:

http://support-remote.splashtop.com/entries/512340-how-can-i-improve-video-smoothness-when-watching-a-movie-on-my-tablet-or-phone

Hope this helps.

August 18, 2011 00:54
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Scott Franklin

Internet Discovery dicided to start working for some random reason. Now I have internet discovery and port forwarding working. PS. Those speed tips really helped! THANK YOU JAFF!!!!!!!!!!!!!!!!! :)

August 18, 2011 17:02
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Ken Fogel

Woo-Hoo!!

I also like that you can still control your home computer at the same time

August 21, 2011 07:59
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Ben Tuazon

I'm able to connect through my gmail account and see my desktop, however, I can't do anything but view. Any commands or key entries I make do not register on the desktop. Am I missing some setup options?

August 24, 2011 13:08
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John Raymond

ok...so I have an @gmail account. ...but I can't successfully log in on either the streamer or on the ipad...however your test @gmail account works...suggestions??

September 01, 2011 19:38
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Jaff
Splashtop Inc.

@John,

Is your gmail password 2-step-authentication? (16 characters generated by google system)

Two suggestions for you:

1.change to another simpler password and try again if your password is defined by yourself, then change back to a longer secured one if working (or change password by google system again for 2-step case)

2.apply another gmail account used for Splashtop Remote connection only.

September 01, 2011 19:51
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John Raymond

ok...I probably have to use another gmail account...I'll try that next

September 01, 2011 20:37
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John Raymond

it worked...thanks

September 01, 2011 20:50
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Kuldeep Pradhan

FAO: Jeff

My iPad(2) Splashtop app seems to discover my iMac [Lion] (at home) via internet discovery (gmail sign-in). 

My iMac is on 'Sleep' mode at home.

1. Could this be the reason why the app says 'Cannot connect to your computer' and then closes?

2. If yes, isn't there any other ways to wake my iMac via Splashtop on my iPad?

By the way, it works fine when I am on the same Wi-F at home. But I haven't checked if the app wakes the iMac while sharing same Wi-Fi.

September 12, 2011 03:49
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Jaff
Splashtop Inc.

@Kuldeep,

Splashtop Remote currently doesn't support to connect to a sleeping mac computer.

For wake-on-lan issue, please check this link for more info:

http://support-remote.splashtop.com/entries/514305-how-do-i-connect-to-my-computer-if-it-is-in-sleep-or-hibernate-mode-wake-on-lan

September 16, 2011 02:59
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Matthew T

Maybe I'm just missing it, but I can't seem to find Internet Discovery on my Android App. I have the latest version from the Market, but I just don't see it. Help, please?

September 20, 2011 21:37
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Jaff
Splashtop Inc.

@Matthew,

We do have plan to support Internet discovery with gmail acount in our Splashtop Remote Desktop for Android phone (with Android v 2.x), please stay tuned. (latest version is v1.1.5.2)

September 21, 2011 00:13
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Leif

Works fine at home works fine whilst away from home over WIFI used to work via 3G but a couple of weeks ago it stopped connecting, it finds my computer but will not connect, any ideas???

September 21, 2011 03:54
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Mark Woznicki

Jaff:

I have recently purchased the remote HD app for my iPad 2.

Everything works except for internet access. 

The iPad sees my computer on 3G but when trying to connect i get the "Couldn't connect" message. I have tried changing resolutions and so on without help. My router has no firewall limits (belkin n600).

Using iMac 27"

Thanks for some help!

September 23, 2011 03:37
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Jaff
Splashtop Inc.

@Leif, Mark,

Our latest streamer got an known issue which needs more bandwidth to connect to streamer. 3g usually shares bandwidth with others who enabled 3g in a same location and easy to fail to connect. We are improving this issue, please try again in another time slot or location. Sorry about this inconvenience.

September 23, 2011 03:47
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Clayton Costa

Hi there! Just bought both the iPad and the Android versions. The iPad works perfectly! The Android... not as I expected. I have the new Droid Bionic that has a very powerful CPU but still the 2.3 version, so no HD version of Splashtop for me, right? Without the HD version, my understanding is that there is no internet discovery, too. And it is a shame. It's the best feature you guys have created - besides the extremely fast streaming that puts splashtop on a category by itself. Please, make the internet discovery available for us, Gingebread users! Please? ;-)

September 27, 2011 02:41
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Eric B

Update docs to add support for the Touchpad/webOS app pls :)  It works fine - although I have heard some suggestions that perhaps the performance through the google service is somewhat lessened, when compared to merely opening the proper ports on your firewalls.  Any truth to that?

 

 

September 27, 2011 15:37
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Kiran Wagle

I haven't been able to get this to work.  My iPad sees the computer, eventually a see a popup notification on the computer that a remote user has connected, then I see an error on the iPad "cannot connect" with S=10 E=84000121 Trying again, I see the popup, but the iPad continues to spin its cursor--no error message yet, but nothing's happening.

October 18, 2011 18:15
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Kevin McClure

This app is working for  me, just haven't figured out how to get wake on lan to work with my pc (via appropriate app). I have a tv card on the remote pc so can watch tv on my rooted nook color and hulu desktop also. I am having difficulties with the video/audio being a bit choppy though. I don't see any settings in Splashtop for adjustment other than video. Would adjusting video to smaller size make a difference? The desktop monitor resolution is 1440x900. Netflix works fine on my Nook, so, I don't think it is the settings on the Nook that are a problem. Any ideas?

October 23, 2011 17:31
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Chris Grassano

I purchased both the Remote desktop & CamCam for the iphone and can't get either to work outside of my local network via 3g or wifi.  I tried both discovery mode and opening ports on my firewall and router, still no luck.  For internet discovery I get error, "Could not sign in.  Please verify your credentials and network connection and try again."  Otherwise I get, could not reach xx.xxx.x.xx (IP).  I have tried 2 different PCs, one running Windows 7 and one running XP, can't access either outside home network.  I also tried running the apps from my ipad, not working there either.  What suggestions do you have?

October 24, 2011 19:31
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Rob Foster
Internet discovery could do with a way of remembering different gmail accounts and passwords, I have 3 or 4 different computers that I connect to away from LAN and its a pain to keep having to input these every time, is this a feature that is likely to be added to a future release? Other than that splashtop remote viewer is excellent Rob
October 31, 2011 23:41
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Jeremy Angelle

I set up a gmail account.  I am using a Verizon Mifi for internet connection on my Ipad2.  My Ipad finds my computer, but when I go to connect, it says "can't connect to computer".  Any ideas?

November 23, 2011 06:55
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Scott Lane

i am getting- "Login failed.  Please verify your credentials and network connection and try again."

my account is a gmail.com account  trying to connect to a macbook pro with an ipad 2.

December 06, 2011 08:11
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steve hayes

I installed the mac streamer on Mac Air, 2011, running OS Lion.  Have not been able to open it to make the internet changes necessary.  When I installed it there was no question about anything except the passcode.  Then it disappeared and cannot get it to open on the Mac.  It does work on my home network just fine.

December 06, 2011 10:11
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Tbeasl38

I can get it to find my desktop and connect but the problem I am having is staying connected and when it is connected getting it to respond to what I want to do. All I get is my desktop showing but nothing happens when I try and open a program or even move the curser. I am on high speed internet so bandwidth is not the issue. Works great if I am on the same network but away from home it is just useless.

January 12, 2012 07:35
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Georges Kiener

 

I have splashtop on my PlayBook and on my home and office desktops.

The LAN wifi connections work very well.

The internet (gmail) connection allows for the desktops to be automatically found very quickly, but when I try to connect, the app crashes on the PB, i.e. I am sent to the PB home screen.

I am running vista on the desktop

Thanks for your help.

January 16, 2012 08:03
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rick camozzi

I use windows and have an HP Touchpad.

I am wondering how to set up an account without using the internet discovery. I have been able to locate it by using this feature but wondered if it can also be set up manually. We do have the option to add another computer so I was trying to see if it was something that could be done for remote as well. I have tried a couple of times with no success.  I now have my PC listed 3 times and two of them do not work when not on the same network but if i am on the same network as my PC i can use any of the ones i set up manually. Last item. How do i delete the ones I do not need. I don't see any feature to remove them.

January 18, 2012 12:48
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Zach Van Fleet

I am unable to connect using xoom 3g on verizon

January 18, 2012 14:45
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Jaff
Splashtop Inc.

@rick camozzi,

We are sorry still doesnot support none @gmail, @googlemail.com as the login credentials for webOS devices.

@Zach Van Fleet,

Have you got a chance to have a reference on this link? it collected some tips for gmail login issues.

http://support-remote.splashtop.com/entries/20329286-why-does-my-gmail-login-fail-for-the-internet-discovery-feature

@Georges Kiener ,

Looks like there's firewall from the 3rd party anti-virus or security software, please check this link to get a reference on how to adjust firewall settings for Splashtop Streamer.

http://support-remote.splashtop.com/entries/20570351-firewall-settings-on-different-anti-virus-security-software

@Tbeasl38 ,

Is there any protection setup on your router, like Microsoft Security Essentials?

1.Please check above link for Georges Kiener to get instructions to let some Splashtop Streamer files be the exception list.

2.Another possibel reason is the router, please restart your router to see if there's any difference.

3.Try lower the resolution to be 800x600 on computer to see if there's difference.

January 18, 2012 19:53
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Jaff
Splashtop Inc.

@rick camozzi,

Sorry, I just found I gave a wrong response for your questions.

Here are the update:

Basically, Splashtop Remote can automatically scan and discover your computers within the local network or remote network but logged-in with a same gmail credential as ipad's. You can also manually add a new profile by tapping the '+', or remove an old profile which won't be used any more. Here are two links describe more in details.

http://support-remote.splashtop.com/entries/266053-how-do-i-add-or-specify-a-computer-i-want-to-connect-to

http://support-remote.splashtop.com/entries/266296-how-do-i-delete-a-computer-that-i-no-longer-use

January 18, 2012 20:34
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Jaron

Regarding this: "NOTE:  The gmail account you use for Splashtop Remote Desktop or Splashtop Streamer will cause your Google Talk status to be shown as "Online."  If you don't want the status to be shown as "Online," you can create another gmail account to be used exclusively with Splashtop Remote."

Is there some way this message can be included in the actual applications themselves?  I had a *hellish* experience trying to figure out why my contacts were seeing me online (after I was asked why I hadn't responded to messages).  I don't mind creating another gmail account for this purpose, as I love the app (and the idea behind this feature), but it would definitely be better to make this known up front when someone is setting up the internet discovery feature.

I would even go so far as to recommend that users create a separate gmail account if they wish to use this feature, as it will cause you to miss any messages that are sent while you are signed out of any other Google Talk clients.  Another side effect besides appearing always online in Google Talk and missing messages, was that I was unable to change my status to anything other than green and available, no matter what client I used.

January 20, 2012 14:51
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Cyrille Brière
Hi! I am using Splashtop on a Transformer Prime.It works perfectly at home (except the azerty keyboard issue) but in can't find my computer when i am at school. It seems that Splashtop cannot connect through my gmail account... Do you know how to solve that? Thank you very much! Cyrille
January 23, 2012 08:58
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Binit Shah

Hi - I purchased Splashtop HD for Transformer Prime running Android 4.0. It works fine for accessing my home computer when I am near my wireless router - however when I try to access from another location using Internet Discovery - when I enter my gmail address and password - the verify goes crazy and just keeps looping - veryfy/cancel over and over! I know my email and password are correct. PLEASE HELP! Thanks.

February 09, 2012 11:25
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Jaff
Splashtop Inc.

@Cyrille Brière, Cyrille Brière,

If your gmail can't be successfully logged-in, please check this link for some suggestions.

http://support-remote.splashtop.com/entries/20329286-why-does-my-gmail-login-fail-for-the-internet-discovery-feature

note: please specially pay attention on :

1.try to unlock your gmail even though it can be logged-in in another computer or device. (try our test gmail is a good comparison)

2.consult network admin or IT, if most of ports including 5222 used by gmail have been blocked. In this case, It's impossible to get connection by Spalshtop Remote.

February 09, 2012 19:12
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Cyrille Brière
Hi Jaff, thank you for your help! It definitly is a matter of blocked ports... I had to find another way to remote my computer! Thank you again!
February 09, 2012 23:12
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Lundi-vendredi

Hi all!

Have been carefully reading instructions, but seems like I cannot connect to my home computer (win7 64 bits) any more from my Transformer (TF101) using an external IP address (home network works just fine).

I am using my gmail account on both the tower and the tablet - ports are open in the router settings - allowed by win7 firewall - both apps up-to-date ...

Seems like internet discovery doesn't see any computer with my gmail account, however it works using the test gmail address you provide.

I have created an new connection manually, using my latest external IP address - using same code on both machines - but I always get the message "failed to connect".

Any suggestion would be greatly appreciated...

Thank you in advance for your help!

February 21, 2012 10:51
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Jaff
Splashtop Inc.

@Lundi-vendredi,

If your environment can use our test gmail but cannot with your personal gmail, please try to do an UNLOCK to see if there's difference.

1.login your Google gmail account on your computer

2.go to this URL to unlock it https://accounts.google.com/DisplayUnlockCaptcha

February 21, 2012 18:18
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Nick Aloisio

Hi,  New here.  I have an android tablet running ICS.  I am unable to locate the menu and settings to activate internet discovery.  I can log on flawlessly through a LAN connection and my Tablet with WebOS can log in flawlessly both LAN and Remote.  What am I missing.  Please show me screen shots so I can find the Internet Discovery sign in page for my Android Tablet.

February 22, 2012 07:49
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Splashtop Support
Splashtop Inc.

@Nick Aloisio,

If you downloaded the version of Splashtop Remote Desktop for Android from GetJar, it won't support Internet discovery feature.

February 22, 2012 18:14
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Nick Aloisio

I have no idea what getjar is  i downloaded it from the android app store.

I

February 22, 2012 18:19
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Jaff
Splashtop Inc.

@Nick Aloisio,

Thanks for feedback.

What's your device? AUSU Transformer Prime?

What's the version of Splashtop Remote Desktop you installed? for HD or non-HD?

for HD:(v1.9.8.6)

Please go to the Splashtop Remote global settings by clicking on the icon in the upper-right corner, and select Settings.

for non-HD:(v1.6.5.6)

Please go to the Splashtop Remote global settings by pressing on the hard key ”Menu” in the bottom of the screen, and select Settings.

February 22, 2012 18:33
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Nick Aloisio

I have a HP Touchpad running Cyanogen Mod 9 (ICS).  I've paid for Splashtop remote thru the android market. 

I''ve confirmed I'm running non-hd 1.6.5.6 but I cannot for the life of me figure out what the hard key "Menu" at the bottom of the screen is referring to.  The only thing I see at the bottom of my Splashtop screen is "How do I find my Computer?"  At the top right I see a + Sign and a refresh icon.  What am I missing?  FYI I am able to flawlessly connect via LAN connection and it runs awesome.  I really need this functionality as I travel quite a bit.

February 22, 2012 18:52
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duff.dou
Splashtop Inc.

@Nick,

Can you find there is an icon on the bottom bar (looks like the taskbar on Windows) ? It should be the fourth one, you can click it to open the settings menu.

Hope that helps. Thank you!

February 22, 2012 21:48
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Kiran Wagle

As I posted IN OCTOBER:

I haven't been able to get this to work.  My iPad sees the computer, eventually a see a popup notification on the computer that a remote user has connected, then I see an error on the iPad "cannot connect" with S=10 E=84000121 Trying again, I see the popup, but the iPad continues to spin its cursor--no error message yet, but nothing's happening.

I think it's way past time for me to post a 1-star review so that you can't swindle any other customers.

February 23, 2012 00:40
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Jaff
Splashtop Inc.

Hi all,

A new feature "Optimize for your network" implemented in latest update(paired by iOS app v1.7.5.4+Windows Streamer v1.7.5.4), this is specially for remote connection case via 3g or unstable wifi network, welcome to have a try. (currently only for iOS client + Windows Streamer)

1.update iOS app to v1.7.5.4 from Apple app store

2.update Windows Streamer v1.7.5.4 from http://www.splashtop.com/streamer/download

3.enable option "Optimize for your network" from ipad/settings (Gear icon on upper right)

February 23, 2012 01:03
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Chris Kidwell

Splashtop Remote version - 1.6.5.6 - Running on Samsung Epic - Android - 2.3.6

Splashtop Streamer version - 1.7.5.4 - Running on Windows 7 Ultimate - 64 bit

I have very inconsistent success at connecting remotely using the internet discovery feature, here are the details I can provide.

Attempting to use internet discovery by itself always fails over a remote connection, the gmail login works fine on both my phone and my computer. Over a remote connection internet discovery's system is always listed as "Could not reach." I attempted to implement the port forwarding technique, I set up my router, firewall, etc. and created a connection on the "remote" app. Once I configured the manual connection, internet discovery claimed my desktop was "found automatically at xxx.xxx.xxx.xxx"

Attempting to connect through the manual configuration fails always, this may be a misconfiguration, I'm not trying to get trouble shooting on that. The matter I'm trying to address is that with this configuration, I can connect through internet discovery with ONLY these very specific steps.

Attempt to connect through internet discovery connection - Prompted "Please wait while connecting" - 100% of the time it will return with "Connect failed"

At this point the internet discovery listing switches to "Could not reach" - hitting refresh changes the status of the internet discovery connection to "Found Automatically" - Between 1/2 second and 5 seconds will pass between this change and it updating to "Found automatically at xxx.xxx.xxx.xxx" - If I hit the internet discovery connection while it is still in "Found Automatically" I will almost always succeed in connecting (95%+), on the other hand, if it switches quickly or I wait until "Found automatically at xxx.xxx.xxx.xxx" appears, the second attempt to connect will always fail.

I have tested this extensively to make sure it was not a fluke or a coincidence that I was just making into a pattern in my mind.

In addition, if I remove the manually configured connection, my phone will no longer be able to locate my desktop through internet discovery. I did this today, for 3 hours it was unable to ever connect, I replaced the manually configured connection, and it began to work again exactly as described above.

February 29, 2012 13:32
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Firas

Hi Jaff,

I have ipad 3 latest version and MacBook Pro OS X 10.7.3 and pc windows 7. I can use my splashtop HD (1.7.5.4) at home to remotley access both upper computers with no probelm through the home WiFi. However, I have not been able to access either my mac or pc once I am away from home.

I have tried lots of things uninstall/reinstall, remove and add the computers ....etc still no hope

Can you please help

April 27, 2012 14:42
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Jaff
Splashtop Inc.

@Firas ,

Have you enabled Internet discovery feature with a gmail logged in on both ipad and pc/mac?

If your remote network is a weak wifi or 3g, please remember to enable the setting "optimize for your network" from Gear icon on upper right(ipad).

Use a lower resolution on mac/pc is also helpful for this remote case.

Try another strong remote wifi to see if there's any difference. If it can connect, it can prove there's no firewall issue between your ipad and computer.

April 30, 2012 01:40
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Richard Hancock

Hi, trying to connect over strong 3g connection with no luck on a android 4.0 mobile phone i just get connection failed message. Tried forwarding 5222 and splashtop ports but made no difference. Any ideas on how to get this working?

Thanks

April 30, 2012 06:31
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Firas

Hi Jaff, many thanks for your comments.

I have tried them all but still can not connect. No problem with conneting with local wifi but not via internet

I trried it with both mac and pc still no luck.

Any other tips?

 

Regards

Firas 

April 30, 2012 15:07
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Jaff
Splashtop Inc.

@Firas,

It looks like a firewall blocked the remote connection in your case. Please check your router and confirm firewall is off and no special ports are blocked. Please also check your mac/pc, if there's antivirus software installed, please modify the settings to allow Splashtop Streamer passing it, this link may help you know how to adjust the settings if you can find your software in the list.

http://support-remote.splashtop.com/entries/20570351-firewall-settings-on-different-anti-virus-security-software

 

@Richard Hancock ,

Can you login your gmail on both your android device and computer successfully? Please confirm you have successfully login your gmail on both sides before making connection.

3G usually can't provide a good bandwidth even the signal is strong, please try to lower the resolution on your computer to 800x600 to minimize the streaming size, it may help,

May 02, 2012 18:36
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Lee Ngeap
Hi, please do the refund for me since your app despot work with 3G. I never log in to my PC via 3G network. I'll preciate for your refund; otherwise, help me to solved the log in via 3G network issue. My devices is iPhone 4s 5.0.1 and the latest version for Splashtop. Error code s=03 e=00000000. Thanks.
May 06, 2012 01:43
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Firas

I agree with Lee...can you please refund me the app simply does not work with external netweork or 3g.

I atried all the points you recommended and still no use. I tried with pc window 7 and mac OSX from my ipad.

I downloaded another free app which worked immediately with no hastle what so ever...Please refund me

Thanks

May 06, 2012 02:11
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Richard Hancock

@Jaff Yes can confirm logged in on both to the same account. Have used lowest resolution as well as 4g signal, it's just not happening.

 

@Firas what other app have you gotten to work?

 

Cheers

May 06, 2012 11:53
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Lee Ngeap
Please do the refund for me by end of Tuesday May 08, 2012 if not working on 3G network. Thanks.
May 06, 2012 16:29
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Jaff
Splashtop Inc.

Hi all,

We recently did get some feedbacks about "hard to connect via 3g"(Internet discovery enabled), it seemed Google adjusted their policy about their google server usage. This issue is planning to be fixed by our next update, however, it still needs some times to polish, please keep patience with us.

Anyway, if you still feel strongly about removing Splashtop Remote and get a refund, because it's totally controlled by Apple, please refer to the following info about the procedures to request a refund from Windows iTunes or Mac iTunes:

---
1. To begin the process of requesting a refund from the iTunes store, you will need to firstly open iTunes.
---
2. Navigate to your purchase history by clicking "Store" -> "View My Account" -> "Purchase History."
---
3. Inside your Purchase History page, please select "Report a Problem."
---
4. In the window that opened up to report your problem, please describe the reason for requesting a refund.
---
5. That's it!  Apple Customer service should usually respond to you within 48 hours and let you know if your request has been granted.
---

May 07, 2012 00:47
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Lou Parry

Hi Jaff and others,

I have noticed some degradation of connectivity with 3G lately, but not nearly enough to consider abandoning Splashtop Remote Desktop Client.  For those considering abandoning the app, of course it is your choice.  But, I would like to chime in with this unsolicited advice. I would give the developers some time to try to respond to Google's "moving server target."  I have tried so many other remote clients and so many of them have had much greater problems...and there was no "Jaff" to provide personal recommendations to your problems.  Many of them were MUCH more expensive too.  In addition, and again this is just my opinion, there is NO remote client that is easier to set up under normal conditions.  That is not to disregard those of you having connectivity and set-up problems.  Maybe the grass is greener somewhere else.  But, maybe not.  Best, Mr. Luigi

May 07, 2012 09:30
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Christopher M. Allen

I'm using Windows XP Professional, Service Pack 3 with the latest Splashtop Streamer (I just got this software the day before yesterday) on my computer, and I am using the Vizio 8" tablet with Android 3.2.1 and the lastest version of Splashtop Remote Desktop (NOT HD).  I am signed into my gmail account on both devices.  I works fine when I'm on my local network, but internet discovery doesn't work at all, the computer doesn't come up.  Do I need the IP address and ports or something, and if so, what's the point of the 'internet discovery' ability then?

May 07, 2012 14:54
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Jaff
Splashtop Inc.

@Lou Parry,

Thanks for your kind understanding. We are always trying best to improve the usage experience for our customers, next update would improve this connectivity much and it's coming soon. Please keep patience with us!

@Christopher M. Allen,

Your issue is not from a pure Internet discovery enabled/disabled, there may have firewall block the connection, please try to disable all possible firewall on your router, Windows and the antivirus software you have installed to see if there's any difference. This link provides some our collections about firewall settings for different antivirus software could be a good reference.

http://support-remote.splashtop.com/entries/20570351-firewall-settings-on-different-anti-virus-security-software

If it still doesn't help, please open a ticket to get a more specific support by our support staff.

http://support-remote.splashtop.com/anonymous_requests/new

May 08, 2012 03:59