Splashtop Support
posted this on April 26, 2011 21:55
LOGIN with a same gmail account on both tablet/phone and computer to enable this feature!
NEW UPDATE for clients + Windows Streamer v1.7.5.4+ & Mac Streamer v1.7.5.2+.
iOS : v1.7.5.4+
Android client : v1.9.8.6+ (for HD)
Android client : v1.6.5.6+ (for non-HD)
NOOK Color/Tablet : v1.8+
PlayBook : v1.0.0.0+
Windows client : v1.1.4.0+
Mac client : v1.1.0+
HP TouchPad : v1.1.2+
We are implementing a way to find and connect to your computers across the Internet. We know many of you have been eagerly waiting for this addition to Splashtop Remote, and we appreciate everyone's patience while our development teams are getting all the pieces into place.
You Mac and Android users who have waited a long time for this feature — now it's here! Here are the instructions. Both the Client and the Splashtop Streamer should be properly set up, as follows.
Splashtop Streamer for Windows & Mac
Splashtop Remote Desktop for iPad and iPhone/iPod touch client (same procedures for PlayBook)
That's it! Your iPad / iPhone / iPod Touch should now be able to automatically discover your computer.
Splashtop Remote Desktop for Android devices client (for HD)
You're done — your Android device should be able to automatically discover your computer now.
Splashtop Remote Desktop for Android devices client (for non-HD)
You're done — your Android device should be able to automatically discover your computer now.
Splashtop Remote Desktop for NOOK Color/Tablet
1. Start from main Menu

2. Select "Internet discovery" from main menu settings

3. Enter your Google credentials here.

You're done — your device should be able to automatically discover your computer now.
Splashtop Remote Desktop for Windows client
That's all: now, your computer should be able to automatically discover another computer on which the Splashtop Streamer program is running.
Splashtop Remote Desktop for Mac client
That's it. Your computer should now be able to automatically discover another computer on which the Streamer program is installed and running.
Splashtop Remote Desktop HP TouchPad client
That's it! Your computer should now be able to automatically discover another computer on which the Splashtop Streamer is running.
NOTE: The gmail account you use for Splashtop Remote Desktop or Splashtop Streamer will cause your Google Talk status to be shown as "Online." If you don't want the status to be shown as "Online," you can create another gmail account to be used exclusively with Splashtop Remote.
We welcome you to enter your questions, comments, or experiences under this feature!
Comments
I have a Kindle Fire with Splashtop Remote v. 1.6.5.6 installed. I do not see Internet Discovery when I go to the Splashtop Remote settings. I have a gmail account, but cannot access my home computer when away from home, since I cannot access Internet Discovery. Can anyone help?
Brian Uyemura,
Open Splashtop remote when on your local wifi network. When you open Splashtop remote the opening screen should show "Scanning for Computers" at the top. Once it locates your computer, the top of the Screen will say "Splashtop Remote." To the right of that should be a gear wheel icon. Click on it. That will take you to Settings. At the top of Settings should be "Internet Discovery." It will say "Not signed in." Click on it. You will then see a screen where you can enter your G-Mail address and password. Enter that information then click on "Sign in." That should do it. I have described how things are on an iPhone and iPad. Your Kindle Fire may have some variations in the UI, but hopefully you can adapt my directions based on what you see. Sorry if this doesn't help. I don't own a Kindle Fire.
Lou Parry,
Thank you for your reply. It seems I needed an updated version of Splashtop Remote. After I installed the current version, Internet Discovery showed up when I checked Settings.
I have the same problem with the 3g connection. when i am using the "optimize for network" option, the connection is refused at the first time... if i turn it of, it sometimes works but mostly not... i have an iPad 3 and a MacBook as host. Often the connecting process stops at the last step. The macBook already changed the resolution and the splashtop streamer shows a message that he is connected with an iPad but the screen on the iPad remains in waiting position at the last step. after some seconds the connection is refused. I already turned of all my firewalls but it didn't help.
In WiFi mode everything works fine.
i can not get past the Slpashtop Account Login on my ipad. What should i put in for the Server URL?
@Chris, One thing to try that a user suggested was to disconnect a USB headset from the computer or uncheck redirect sound: http://support-remote.splashtop.com/entries/20320217-success-storie...
@colleen, "Server URL" is for Splashtop Pro. It is a subscription service which requires you to create an account: www.splashtop.com/pro
Hi,
I just bought your File Hound App today and downloaded the Windows (7) pc streamer. PC download and installation went fine. I am able to log into internet discovery, so no worries there. My problems arise when I try connecting both my iPhone and iPad. The program keeps cutting out and I can not log into the gmail account, as recommended above. I have gone back, entered the port numbers, as advised in both local and remote ports in the Windows firewall advanced settings. The Splashtop programs listed on this site as needing to be allowed through the firewall were already allowed through, but on all ports in both local and remote ports in the properties section for each application, so i changed these to the ports advised on this site, 6783-6785. I noted that you can only connect one device, presumably at a time, so closed the App in the iPad and proceeded with the iPhone. In both iPad and iPhone, both new, with the latest OS, when i try to turn on internet discovery, I get the same message "Could not sign in. Please verify your credentials and network connection". The gmail account does not use 2 step verification, so I'm at a loss to work out what is going wrong ! My laptop pc is under a year old, windows 7, 2gig ram, but with an intel core i3 - 380M chipset, so is it the chipset that is causing the program to cut off or the just ok quality of my current, piggybacked wi-fi connection? I am due a new,dedicated personal 12 MPS wi-fi connection within the week.. If the chip is a problem, I'm due a new computer soon anyway, so I'll just upgrade now, but this still does not explain how I can connect to my Gmail account through the desktop client but not through the iPhone or iPad apps ! Any thoughts on what I am doing wrong?? Thanks. James
Hi, I am having trouble connecting from my iphone 4s. I can connect from my ipad with no problem and the settings are all the same.
Can you help with this please???
I was amazed by the remote desktop functions by Splashtop, while still looking for simply a remote app that use my mobile phone (chinese version) as a chinese writing pad with connection via wifi to my PCs.
My android device and my computer connect perfectly when im on the same Wifi network, but when i try to do internet discovery
it discovers my computer fine, but it will get stuck on "connecting" whats the problem here? i have the latest versions on both devices
it seems to work when my firewall is OFF, but when i turn it back on, same problem, I also checked to see if splashtop has firewall privileges, and it does, so i dont understand
@Alberto Moreno,
What kind of firewall is your case? OS or Anti-virus?
Please check again if the firewall settings comply with the settings on this link?
https://support-splashtop2.splashtop.com/entries/21704371-Why-do-I-...