Get help/Community Ideas and Help/Q&A - Mac Streamer

Answered

OS X Lion Support

Steven King
asked this on June 08, 2011 01:35

I am running OS X Lion Developer Preview 4. It would seem that the Mac Streamer installs properly and runs however, I can not see the screen on my iPad when I am trying to use the application. I also get stuck in a connection lost loop that seems to never resolve.

Will you be supporting OS X Lion soon or do you have a Beta Streamer that I could test?

 

Comments

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Jaff
Splashtop Inc.

Hi all,

We know this issue and our engineering will fix it in new update.

(remove some old posts to shorten the list)

July 01, 2011 00:30
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Nelinho Br
OMG couple days....just update my mac to lion I know splashtop is the best out there just wish you guys could release Lion support just like Logmein did before lion release...
July 20, 2011 10:02
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Antonie Bouman

couple of days..... you guys know why there are developer previews / beta's and such?..

really hope you guys hury up.. because else I have to search for an alternative solution...

July 20, 2011 11:05
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Alex Kudlov

I was told by SplashTop on Twitter that the Lion-compatible update won't be released before "some time in August".    

I find this incredible that SplashTop continues to treat its Mac customers as 2nd class citizens!  

Splashtop Remote was a top purchased app in all of App Store for several weeks.  Time to go back to App Store and change the review to 1-star, until they get the message.

July 20, 2011 12:11
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Ericsr

Well considering they respond days late to out raged customers, I wouldn't expect anything quickly. Has anyone found something else that we can all switch too? Lets do it!!

July 20, 2011 12:21
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Steven King

I have removed this application from my devices and have requested a refund from Apple. I'll buy something that doesn't suck from a company that cares about their customers. I'd rather pay a little more for something I know will be kept up to date from a company that cares about their customers.

July 20, 2011 12:23
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Manuel D Loureiro Jr
I already rate one star in app store , i tried logmein and jump remote something like that both sucks very slow any one tried some thing diferent?
July 20, 2011 12:28
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Jeff Hardy

I don't want to switch. I paid my $10 now I want a functioning App. What we need to do if that doesn't happen quickly is all contact Apple and ask for our money back.

July 20, 2011 12:32
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Lawrence Neville
Ah crap!!!!! Did the lion update before i saw this. When will we get a working app??? Geez everybody knew this was comming. Why weren't you prepared for it?
July 20, 2011 17:01
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Joe Jackson
This is unacceptable. All people should edit their app store reviews and give this app lowest ratings and warn other potential buyers about this Lion support fiasco. Meanwhile use team viewer which is free. I am regretting spending 10 dollars on this instead of Logmein which though more expensive provides excellent updates.
July 20, 2011 20:02
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Richard Servello

I am more than a little annoyed at this.  Guess its back to PC splashtop while im out.  Please fix this!

July 20, 2011 21:22
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Jaff
Splashtop Inc.

Hi all,

We hear you! and we'll try to release a quick update for Mac Lion users within 12~24 hours from now.

However, this update will get a penalty causing 2nd monitor not function (caused by Lion). We'll try to fix it next update.

Please don't use this update if you are not Lion users.

July 20, 2011 21:52
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Richard Servello
2nd display support is the least important thing to me.
July 20, 2011 22:01
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Nik-O-LaS

very disappointing, I work for a retailer and sell iPads all day and have been recommending this app, guess I'll stop considering we still don't have lion support, is lion that much different that makes it hard to update it? All my other apps and desktop clients work fine....

July 20, 2011 23:02
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Huw Thomas

if you are looking for a simple  alternative, tell them to use iTeleport instead, it works on local network or over the internet and can control mac and pc.  more importantly it works perfectly with OS X Lion. Unfortunately the client is ios only so no Android version which is what I want at the moment.  It's very similar to splashtop but doesn't have sound, personally I think the way you control the remote pc is better than splashtop too, i don't like splashtops tap and hold for right click, it often ends up left clicking aftre the right click is recognised. You do two fingers to right click in iTelepor (stil pinch an zoom with 2 as well)  iTeleports internet implementation seems much quicker than splashtop and uses google the same as splashtop.

July 21, 2011 00:56
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Matt

your "simple alternative" of using iTeleport costs 20 dollars. Another huge factor that makes Splashtop way better. I'd rather not spend money and just patiently wait for an update.

July 21, 2011 02:28
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Huw Thomas
The simple alternative was aimed at the guy recommending software to the buyers of iPads. I wouldn't recommend buying it now if you've already bought splashtop. I'm sure splashtop will be sorted they're just dragging their heels a little.
July 21, 2011 02:43
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Joe Jackson
They just released the beta. It's working. :)
July 21, 2011 08:35
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Manuel D Loureiro Jr
Just tested the beta release works perfect Thanks Splashtop
July 21, 2011 08:56
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Jeff Hardy

Never mind...found it. http://www.splashtop.com/remote/downloadstart?platform=maclion&...

 

You would think they'd post something here

July 21, 2011 10:08
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Jeff Hardy

I have two iPads...one with IOS4.3x on it, one with IOS 5. Using the latest App and the beta Mac Lion client, still doesn't work. Black screen as usual.

July 21, 2011 10:12
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Ericsr

I have the same problem as Jeff. I updated the streamer but when I connect its a black screen on the iPad. I can watch the iPad move the cursor but no display.

July 21, 2011 10:45
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Manuel D Loureiro Jr
I deleted the old streamer and did a fresh instalation and works for me Ipad2 and Mac mini running Lion works like a charm
July 21, 2011 10:48
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Huw Thomas

Make sure you have the desktop size in  the app set to best fit to device.  if you try to set a specific resolutions it  doesn’t work.

 

It sort of works with mine but  the real desktop screen resolution drops to a very low res, looks fine on my tablet though

July 21, 2011 10:50
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Huw Thomas

If you delete and reinstall it will probably revert your app settings back to default which will be 'best fit for device' 

July 21, 2011 10:50
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Ericsr

must be something with iOS5 on the iPad, but the strange thing is it worked before Lion. So, guess I am paying the price many times over!

July 21, 2011 11:01
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Manuel D Loureiro Jr
Ios5 is a beta, was lucky working before, the Ipad app needs be update too it will take a while there not release date yet for ios 5.0 you should downgrade if you want make it work , good lucky
July 21, 2011 11:05
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Alex Kudlov

Latest Beta works.  Those still having issue - run un-install script against the previous version, and re-install this one "fresh".

Splashtop team - thanks for finally getting on top of this.  You shouldn't have put yourself in that position, but we all makes mistakes.  Look forward to continuing use of your great products.

July 21, 2011 16:23
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Huw Thomas

i get lots of false clicks when doing two / tree fingers gestyres. i dont know if its always been like that though because ive always had lion since i bought the app so never tried with snow leopard.

i much prefer iteleports (iphone)  and logmein's gesture support. as well as multitouch gestures going wrong, holiding for right click often left clicks after tge right click has been actioned too. gestures are terrible in the app!

July 21, 2011 16:33
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Dave Batten

I have the same problem.  I have cerebral palsy and use my nose on my ipad to operate my computer- so this is a real prob for me as I downloaded lion yesterday.  hoping a solution date is near - please tell us what is going on.  I have to get other people to type for me.

July 21, 2011 17:59
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Jaff
Splashtop Inc.

Hi all,

It's glad to see most of you satisfy this quick beta update, please keep telling us your problem on Lion.

Currently, we still have another 2 black screen issues waiting to be fixed in v1.5.0.1, we are actively working on it.

1. if your iOS on ipad2 is iOS beta 2 or 3 : black screen only on ipad2, iphone4 and ipad1 is okay, we are working on it, please stay tuned

2. if your Windows streamer is Win7 and display is Nvidia GeForce : in this case, your client devices will get black screen, please check this link for a workaround to disable nvidia optimization feature.
http://support-remote.splashtop.com/entries/391705-can-t-access-pc-with-ipad-when-my-pc-is-logged-off?page=1#post_20326136

July 21, 2011 18:59
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Joe Jackson
Hi Jaff, 2 feature queries re: Lion :- 1) Will splashtop support the new gestures introduced in Lion? For eg. Left swipe on desktop to access dashboard, flick up to access mission control... Or is it not technically possible to do remotely? 2) file browser - are you considering ability to be able to transfer files from desktop to iPad like it is possible in LogMeIn?
July 21, 2011 19:40
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Jaff
Splashtop Inc.

@Joe Jackson,

Your requests are very good features to support, I'll send them to our product team.

Our support page also has a "Features Request" topic on below link, there're many users contributed their great ideas and vote their love ones there. We encourage you to have a look and may create a new request or vote for your favorites.

http://support-remote.splashtop.com/forums/237208-feature-requests

July 21, 2011 22:05
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Alex Kudlov

I spoke too soon - still getting "back screen" on my iPad2 running the latest Beta.  This is intermittent - sometimes it works, sometimes it doesn't.

Hopefully SplashTop is hard at work on a stable Lion release.

July 22, 2011 09:28
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Ericsr

@Jaff

 

When can we expect the iOS5 issues to be resolved as well?

 

Thanks

 

Eric

July 22, 2011 16:15
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Huw Thomas

ios5 is still very much beta with no release date. so going by the lion beta you maay have a few months to wait yet!

July 23, 2011 00:44
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MijniPad.net
On my Lion I am able to work with it perfectly on my iPad while the Mac is still on normal. But once the Mac goes to hybernate; it will not open at all! With Leopard this was no problem at all.
July 23, 2011 07:05
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dsmith

I agree with MijniPad.net. Also, there is no place  on Splashtop Remote for iPad to to turn on Internet Discovery

July 23, 2011 10:09
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dsmith

I turned on Internet Discovery in Setting on iPad.

July 23, 2011 10:32
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Jeffrey Baker

I am also seeing only a black screen on my iPad2.  Config:  MBP i7, Lion, iPad2, STR 1.5.0.0, STR Streamer 1.5.0.1.

July 24, 2011 08:05
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thomasd2
Hi, I have downloaded the Steamer beta for Lion on my Mac Pro 3,1 and still get black screen on the iPad 2. Any recommended fixes or work arounds?
July 27, 2011 13:58
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MijniPad.net

Very weird - all of a sudden my Splashtop did also work while having the Mac on hibernate...

Only thing I did chance was installing iLife...!

I really have no idea....., but Splashtop is now working perfectly on my Lion!   

July 27, 2011 14:02
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dsmith

Splashtop does not work when my iMac is in sleep mode. When the iMac is asleep, the iPad  app lists the iMac with a red dot with gray x in the middle. It also doesn't  work when iMac is asleep and internet discovery is on.

July 27, 2011 14:44
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MijniPad.net

@dsmith - you did get the BETA version? Cause that is the one you need.

And did you install iLife...??
Somehow - after installing that - mine was working. 

July 27, 2011 14:47
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Robert Tilley

Splashtop Remote on my iPad2 can see (on my home network), connect to, and control my PC.  There are no issues.  Connecting to my iMac is quite different.  Before updating to Lion, the iPad could see, connect, and control the iMac as expected.  After installing Lion, it does not work.

In this specific case, Splashtop Streamer 1.5.0.1 beta streamer for Lion is used.  World of Warcraft is the program to be controlled on the iMac.

When Warcraft is sized to full-screen, connecting to the iMac results in a choppy screen that resembles a TV with the horizontal and vertical hold broken.  Pressing the keyboard screen icon allows me to type a command-M which minimizes the screen.  Then the visual static merely changes color as the host desktop image changes.  The screen appearance is as though it was transmitted in an unknown format to the Splashtop Remote on the iPad 2.

When the Warcraft window is not full screen maximized and merely one of many windows floating on the desktop, the Splashtrop Remote can receive and display the host screen correctly.

July 29, 2011 16:53
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Jeffrey Baker

I reinstalled ST Streamer for Mac and it works fine now on my local network.  But, I can't get the Internet Discovery feature to work.  Is the ID feature still a problem?

August 02, 2011 06:48
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Mjh

Wow sad to see this issue is still unresolved. Another unhappy customer here!!

August 02, 2011 13:07
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Chris Mach

C'mon  guys.  Lion has already been out for 2 weeks!  No movement on this.  I just submitted my log for my trouble ticket.

To everybody who has commented here, please file a support request and send them their error log by doing the following.

<How to get a log file on Mac>


Steps: 


a. On Mac, open application “Terminal” from Application->Utility->Terminal 
b. Input “cp ~/Library/Logs/SPLog.txt ~/Desktop”

(Note: there is a space between cp and ~/Library/Logs/SPLog.txt, ~/Library/Logs/SPLog.txt and ~/Desktop, you can refer to attachment MacSPLogPath.jpg)

c. Then you will get the log (SPLog.txt) on your Desktop, please attach it and reply in this ticket

August 03, 2011 21:24
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alabware

I still can only see a black screen from my iPod/iPad one with latest release for lion. come on.

August 11, 2011 21:16
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Kelly
Splashtop Inc.

@alabware,

Splashtop Remote for Mac Streamer v1.5.0.1 beta for Lion only works on OS X 10.7.0. There's a known issue(black screen) on OS X 10.7.2, will fix in next update. It's coming soon, please stay tuned.

August 11, 2011 21:33
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Skyer Tai

I buy this ap today and I update to Lion 10.7.1 before I buy!

I met the black screen issue in Lion 10.7.1. Orz. 

August 17, 2011 02:13
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Jerome Love

Damn just upgraded to lion 10.7.1 and am getting the black screen. Please fix this issue.

August 17, 2011 07:24
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Calvin Bresten

i knew i shouldn't had update the latest Lion update. but imma wait 'til the issue is fixed.

August 17, 2011 10:50
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Raymond

Same here. Upgraded to lion 10.7.1 and I am now getting the black screen. Please fix this issue immediately. 

August 18, 2011 01:13
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Jaff
Splashtop Inc.

Hi all,

We are so sorry about this annoying issue on Lion 10.7.1+, and appreciated to your patience.

We are going to release a new update v1.5.5.2 for Mac Streamer couple hours later. This update will fix this black screen issue on OS X 10.7.1 and 10.7.2.

http://www.splashtop.com/streamer/download

As a software company, we hope to release the update after applying a thorough test. It really spent us some time to verify all changes on this update including this black screen issue, thanks for your patience again!

August 18, 2011 04:27
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Ericsr

This is crazy. Are they really changing that much in these releases that causes the streamer to break? Also, so we should look for a new release soon? There is a 1.5.5.2 now but it says for SL.

August 18, 2011 04:30
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Jaff
Splashtop Inc.

It's online now, please have a try!

August 18, 2011 04:50
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sy

since 1.5.5.2 i can't login on my gmail account, it keeps telling me "wrong email/password"... but it's definetly correct...  :/ 

August 20, 2011 04:08
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Michael Dalton

1.5.5.2 solved black screen but now I can't connect from outside network.

August 20, 2011 06:35
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Michael Dalton

Got outside network connection back, had to delete and add back my port forwarding, which is what I had to do last time there was an upgrade.  Need to remember that next time.

August 20, 2011 06:38
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luiz fernando

1.5.5.2 solved the black screen, but it does not stream sound !!! 

August 21, 2011 09:31
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Éamonn Ó Catháin 

This latest update simply won't even run for me in Lion, crashes every time. I have never successfully used this app outside my home.

August 21, 2011 18:52
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Jaff
Splashtop Inc.

@Éamonn Ó Catháin,

Could you give us more info about your scenario and share us your environemnt like ipad2? iOS version? Mac Streamer version?

Thanks.

August 21, 2011 21:18
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luiz fernando
Jaff Could u please comment on why it is not streaming soundo to my iPad ? Lion 10.7.1, and iPad 2
August 21, 2011 21:31
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Jaff
Splashtop Inc.

Hi luiz,

Could you check this link to confirm you have properly setup Soudflower on your mac?

http://support-remote.splashtop.com/entries/514300-why-is-there-no-sound-on-my-mac-or-why-do-i-kept-on-hearing-noise-from-my-mac-s-microphone

Please also confirm the side switch on your ipad2 has been turned ON and properly adjust the volume.

August 21, 2011 22:11
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luiz fernando

Hi Jaff

   Thanks for your answer. Everything is set, except step 3, since the flower (icon) does not appear on the top of my mac (Soundflower is properly set in the sound tab tough), How can I get it to show up there ?. Actually, the sound is not streamed so the computer continues to play it.

 

Regards

August 21, 2011 22:29
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Jaff
Splashtop Inc.

Hi luiz,

Splashtop Streamer for Mac only includes necessary driver, not installed whole program. So you can not see the setting UI on step #3.

Basically, if you only want sound streamed to ipad and muted on Mac streamer, finish the top 2 steps(for input and output) are enough. If you want more options like both sound playing on mac and ipad, then you may need to download Soundflower and install its application to get the setting UI of step#3.

This is a reference download link for your reference:

http://code.google.com/p/soundflower/downloads/list

Hope this helps.

August 21, 2011 23:32
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sy

still can't login on gmail... on my iPad 2 it works, but not on my mbp... can some1 help me? :(

August 22, 2011 00:11
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Mitchell Frank

I have fixed the connection problem on my Mac with OS X Lion 10.7.1!!! Previously my iPad would not connect or give me a black screen.

Applications>Utilities>Disk Utility: Select Splashtop Streamer in the left-side window and press the "unmount" button. Then, right-click and "remove" Splashtop Streamer from the left-side window. Restart the app on your iPad and it should work flawlessly!

I am running Splashtop Streamer for Mac (Version 1.5.5.2) and Splashtop Remote Desktop for iPad (Version 1.5.5.1). I have an iMac running OS X Lion (Version 10.7.1) and an iPad running iOS 4 (Version 4.3.5).

August 23, 2011 14:37
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Jaff
Splashtop Inc.

@sy,

Please check this link for more suggestions about gmail login fail:

http://support-remote.splashtop.com/entries/20329286-why-does-my-gmail-login-fail-on-internet-discovery-feature

@Mitchell Frank,

Could you share us why your Splashtop Remote mounted before? We'd like to collect more use models and provide more users troubleshooting tips.

August 23, 2011 19:39
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Mitchell Frank

@Jaff,

I do not know why it was mounted before. I suppose that it was mounted for installation of the program. I only noticed that it was mounted because I could not empty the .dmg file from the trash after installing and running the Splashtop Remote application. I hope this helps.

Mitchell

August 28, 2011 18:08
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Ian Todd

For some reason, on Lion 10.7.1 and ST 1.5.5.2, I get nearly 100% CPU when idle. I've quit, and restarted, reinstalled and cleaned out the Cache and pref files to no avail. Anyone else get this?

August 31, 2011 11:38
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Splashtop Support
Splashtop Inc.

Oh, Larry!

it seemed that your full log contents flush out the whole Comment page of this article!!!

If possible, we would like to invite you to use Splashtop Support service here!! Could you please give us a chance to contact you more directly and to help checking your situation more detail?

Thank you!
Splashtop Support team

September 01, 2011 00:46
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Bud Simrin

I also cannot get either my Mac or my iPhone to connect to my google account. I am using the latest version of the software, and my gmail.net email address. I tried all of the hints at http://support-remote.splashtop.com/entries/20329286-why-does-my-gmail-login-fail-on-internet-discovery-feature including reinstalling Splashtop Remote Streamer. Even the test,   email: strst.t01@gmail.com
            password: let'sgo!

does not work for me. I am using Lion on an i7 Intel iMac.

September 12, 2011 10:13
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Craig

any update on the multiple monitor support on OSX Lion.  This thing still doesn't work well with multiple monitors.  It just flickers.

How can this product be so bad on Lion?  This was the favorite app, now, i don't even use it anymore since Lion came out.

September 12, 2011 17:17
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Clint

I have the latest version of the streamer and client and running OS Lion, but i get the black screen and very short connections then have to reconnect from my ipad please help...

September 19, 2011 10:30
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Splashtop Support
Splashtop Inc.

Hi, all the posters

We just delete some out-of-date comments to make this thread more readable and can find answers quickly. Please feel free to contact us if there is any problem, thank you.

Regards,
Splashtop Support Team 

September 21, 2011 23:12
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MODOK Matt

My performance when streaming video is so poor that I can't even watch now, after having upgraded to Lion and the latest streamer and iPad 2 client. I have an i7 Mac Pro with 12 gig of Ram and I know my network environment has not changed since I used the app for this same purpose under Snow Leopard with good results.

October 05, 2011 16:34
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Allyndreth Stead

I not only get the 'black screen' effect, I also often end up in the endless contacting computer loop. I would have thought that this issue would have been resolved by this time.  Any ETA of a fix?

November 03, 2011 09:39
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Agustin Diez Castillo
Black screen when trying to connect to Lion machine from iPad 1
November 05, 2011 13:46
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dawn monson

Has this issue been resolved? I So do not want problems with this before I even start

February 04, 2012 15:19
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Victor (Splashtop)
Mac

@Dawn, yes, the black screen issue with Lion was resolved.  Please make sure you use the latest Mac Streamer.

February 04, 2012 22:15
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Brett Gabor
The black screen issue is not fully resolved. I have a Mac running a fully updated Lion, an iPhone 4, and an iPad 2. Streamer and the apps are fully updated. I can connect and run everything properly from my local network, although I have to try logging in twice every time (the first connection attempt always fails). If I am off my local network, I can only get a black screen from either of my iDevices. This has worked in past versions, but the current version does not work for me. Very annoying.
February 14, 2012 08:39
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Agustin Diez Castillo
Same here, I can connect to my local network but not to my remote machine.
February 14, 2012 14:48
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Jaff
Splashtop Inc.

@Agustin Diez Castillo,Brett Gabor,

Could you try the following suggestions?

1.lower the resolution on mac to reduce the streaming size

2.clear cache on ipad before making connection

3.please uninstall/reinstall again if you just update the new release

4.if all above still don't work, try the hidden feature to limit the streaming frame rate to see if helpful.

Please check this link and find my posts on Jan.29, 31 for details.

@Agustin Diez Castillo, Have you enabled our Internet discovery feature for remote connection case? http://support-remote.splashtop.com/entries/20056888-find-your-computers-via-internet-discovery

February 14, 2012 19:17
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Agustin Diez Castillo

The funny thing is that my office computer has lower resolution than my home computer. Furthermore when I tried to connect to my office machine the screen resolution is changed, by splastop I guess. But the iPad screen is still black.

Things are getting worse,



February 16, 2012 08:57
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hans-juergen greif

Hello,

splash top cannot connect to my googlemail account on terminal ps u -gre I got:

 

 

0:00.01 /Applications/Splashtop Streamer.app/Contents/MacOS/SRProxy
501 1104 ?? 0:00.01 /Applications/Splashtop Streamer.app/Contents/MacOS/SRProxy
501 1107 ?? 0:00.01 /Applications/Splashtop Streamer.app/Contents/MacOS/SRProxy
501 1108 ?? 0:00.01 /Applications/Splashtop Streamer.app/Contents/MacOS/SRProxy

...

February 16, 2012 10:04
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Paul jarvis

My suggestion is give up.  Like many others, I have tried everything in the help topics; I've reinstalled, restarted, unchecked firewalls, forwarded ports - the works.  I cannot connect my Mac with my ipad or iphone via internet discovery.  It simply doesn't work.  By contrast, I downloaded Jump from http://jumpdesktop.com/free-remote-desktop  It worked first time and every time since.  Flawless.  Sorry Splashtop but you don't have what it takes.

February 22, 2012 02:42
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Jaff
Splashtop Inc.

Hi all,

If you can connect in local network but not from remote network, maybe this hidden feature help, please have a try.

it's a way to reduce the frame rate of streaming video. However, it'll sacrifice the display quality depends on what # of FPS you setting up. Here are the steps to enable this feature:

1. prepare a Editor tool to edit Mac plist file, here are two samples:

  a). Xcode4(Apple Inc): http://developer.apple.com/xcode/, for Lion only

  b). PlistEditor(3rd party) : http://www.fatcatsoftware.com/plisteditpro/

2. Go-->Go to Folder…, input the path ~/Library/Perferences/

3. select com.splashtop.Splashtop-Streamer.plist and edit it with kinds of tool mentioned above

4. Add a new Child, named “SharpFPS”, Type:Number, Value:5

5. exit Splashtop Streamer then re-launch it, try again!

Note: this value of parameter can't result in a precise frame rate like Windows, there's a little tolerance.

For example:

Fps value=5, the real fps could be 5~10

Fps value=15, the real fps could be 15~22

February 22, 2012 03:04
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Dlfinnan

My Macbook pro 13 inch lion Os when the Splashtop Streamer is activated it keeps running and using 100% of resources. The fan goes wild and my computer overheats. When I turn off streamer it quiets  and cools down

May 04, 2012 20:08
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Y Y

The Splashtop Streamer for Mac (Ver. 1.7.5.2) is incompatible with Mac OS X 10.7.4.   While the display of the iMac is powered off by energy-saving, connection from the Splashtop Remote Desktop to the iMac can not wake up the display and then the connection is lost.
I am looking forward to the update of the Splashtop Streamer for Mac compatible with Mac OS 10.7.4.

May 29, 2012 06:57
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Michael Dalton

Having same issue as Y Y. Can not connect when home computer is asleep.

May 29, 2012 09:05
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Jaff
Splashtop Inc.

@YY,Michael Dalton,

Have you installed our virtual driver?  Install our Virtual Driver from the Mac Streamer/Settings/Advanced dialog will help on connecting to a computer entered Display Sleep mode in Lion. Please also check this link (Section III) for more info :

http://support-remote.splashtop.com/entries/514305-how-do-i-connect-to-my-computer-if-it-is-in-sleep-or-hibernate-mode-wake-on-lan

May 29, 2012 20:07
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Y Y

Jaff,

Thank you for your support.   The virtual driver works.

May 31, 2012 08:30
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Ericsr

Don't get too excited. They do NOT fix many other things!

May 31, 2012 08:31
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Colleen Smitherman

 On another site I have found a way to log into Lion from the iPad remote.  First set the Mac display to never sleep.  Create a screen saver that is totally black and set it to come on after 3 minutes or shorter if possible.  I have been able to connect all day using this approach. Once I had to tap the iPad screen to get the screen saver to go off and see the desktop. I hope this helps someone.  Colleen in Wisconsin

June 27, 2012 19:05