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Sound problems for windows vista and windows7 with Realtek HD sound card

Erwin Javier
asked this on June 10, 2011 01:58

splashtop doesn't seem to work with my Realtek soundcards on both my windows7 and vista computers. It worked well on my vista laptop that had a much older and different sound card.
 

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jenky

Oh my god,.. is that the reason my iPad never makes any sound???

I use winXP / Realtek soundcard, and my iPad makes about 2 seconds of sound with some bad noise, and then mutes for next 5-10 mins...

June 10, 2011 16:56
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Salman

I also have 2 seconds of sound, then noise / crackling / static / garbage, then sound for 2 seconds, then crackling, and so on repeated.

Windows 7 64-bit / onboard Realtek High Definition Audio (AMD motherboard).

I've been googling on the issue, and here were some suggestions:

1. Update the Realtek driver to a beta version 5898_PG281_VISTA_TurnOff_PullMode_Upd.zip - Dated 12/10/2010, however you may be running an older version. I still am and have not updated my drivers but have the issue solved, see #2. If you still want this driver, obtain it from ftp://ftp3.realtek.com.tw/, login is enduser, password is enduser256, file name is SiS_Chipset_Only_5898_PG281_VISTA_TurnOff_PullMode_Upd.zip. Updated stable release drivers can be obtained from the Realtek website (http://152.104.125.41/downloads/downloadsView.aspx?Langid=1&PNi...)

2. The DPC (Deferred procedure Calls) latency is too high, causing drop-outs with streaming audio or video. The solution for me was to test disabling Microsoft Security Essentials Real-time protection. After confirming that solved the issue, then followed the instructions to add MsMpEng.exe to the exclusion list. Also added the Splashtop remote files to the exclusion list. Do this at your own risk. If you want to check the DPC latency yourself, download the DPC latency checker at http://www.thesycon.de/eng/latency_check.shtml. Other useful links are: http://answers.microsoft.com/en-us/protect/forum/protect_start/mse-... and http://www.sevenforums.com/sound-audio/22369-realtek-windows-7-64rt....

The issue seems to be resolved right now by changing how Microsoft Security Essentials works. If you are not using MSE and still having the issue, I'd strongly recommend checking out the DPC latency checker and the thread mentioned above on sevenforums.com.

August 15, 2011 16:26
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topstuff

I have no sound on my iPad2. This only happened after i upgraded to versions 1.5.5.1 on the iPad and 1.5.5.4 on my desktop. Not sure which one caused my problem. Looked at your website...cannot find prior versions to download. How can I download prior versions on iPad and desk top for immediate fix?

iPad is iOS 4.3.5, desktop is Windows 7 Premium Home (64bit), sound is through HDMI. Also have "6783 Port unavailable". What default port was used previously? That may work.

Thanks.

August 21, 2011 06:07
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topstuff

Solved my problem...have sound. Restored Splashtop Streamer driver on desktop to older version 1.5.0.1. Newest version of streamer is a problem with my setup. iPad2 still has newest Version, 1.5.5.1. 

Resolution: In windows 7 (64bit) , used Control Panel/system and security/(action center) restore your computer to an earlier time. Followed the prompts. 

August 21, 2011 08:27
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Steve Wayment

I also have this issue on my iPad 2, starting with the latest update.  Topstuff's "solution" will undoubtedly fix the problem, but it's not a real solution.  Is anyone at Splashtop working on this issue?

August 25, 2011 21:36
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williamhla

I have no sound at all....what should i do?

November 15, 2011 13:54
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williamhla

I have already updated the driver...but still not a squeek.....

November 15, 2011 14:29
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Jaff
Splashtop Inc.
November 15, 2011 19:15