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Samsung Galaxy Tab 10.1 - App crashes at start

Karlheinz Muenchow
asked this on June 25, 2011 09:58

1.9.5.12 crashes during startup on Tab 10.1.

Can you guys provide a fix? Please !!
 

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Josh Wesley
Same problem I really hope to use this app. Unfortunately i waited to long to test it out now i cant even get a refund.
June 26, 2011 08:17
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Dustin Tanner

Same problem with the Galaxy Tab 10.1 32gb.

June 26, 2011 12:03
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david saldivias
Same problem here what in the world i just know this app is gonna be the bomb, cmon guys give me a fix!
June 26, 2011 19:29
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Sharon
Splashtop Inc.

Hi, All,

Thanks for being Splahtop Remote user.

Splashtop Remote HD has compatibility issue(means not working) with Galaxy Tab 10.1. Our engineers are working on this now.

The solid schedule still depends on whether there are other issues on this device. So we can't promise the exact release time. Before we can provide new version to fix this issue, if you need refund, please go to http://support-remote.splashtop.com and open a ticket. Our support team will tell you what information is needed, and refund ASAP.

After refund, you could  purchage our app again if you still want to use it in the future. If you wouldn't mind, we will send notification message when this app is ready for Galaxy 10.1.

Sorry for this issue again. 

 

June 26, 2011 23:23
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Sharon
Splashtop Inc.
Ajax_loader_small Answer

Hi, All:

Splashtop Remote Desktop new version v1.9.5.15  has been released to support Samsung Galaxy 10.1. You could download and install it from

Google Android Market. If you have already asked refund and removed Splashtop, you could re-purchase as you like.

In some countries and regions, users may not find new version v1.9.5.15 due to Google Android Market global synchronization. Please try it later.

If you met any issue when using Splashtop , Please reply to us directly.

Now it's time to enjoying Splashtop Remote on Samsung Galaxy 10.1!  Wish you a good time!

June 27, 2011 22:30
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Chris Derry

Unfortunately, 1.9.5.15 is still not working when using a Galaxy Tab 10.1. The app no longer crashes, but all I see is the top right corner of my Windows 7 PC, at a low resolution. There is no way to pan around the screen. As far as I can tell, it is operating exactly the same as the non HD app. 

June 28, 2011 17:19
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Chris Derry

Top left corner, sorry.

June 28, 2011 17:19
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Sharon
Splashtop Inc.

Hi Chris

May I know the resolution of your PC? If it's high resolution like 1920x1080, I suggest you visit this link for reference:http://support-remote.splashtop.com/entries/514346-why-do-i-only-se...

Check option “use xp style…” may be helpful.

June 28, 2011 18:55
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Chris Derry
Thanks for the quick response. My PC's resolution is 1366x768. It's a netbook that I hook up to my TV. It's usually connected via HDMI but I see the same problem when using the netbook's screen.
June 28, 2011 19:38
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Sharon
Splashtop Inc.

Welcome. Is your TV's resolution 1920x1080? And did you try the way in the link http://support-remote.splashtop.com/entries/514346-why-do-i-only-see-part-of-my-computer-screen

June 28, 2011 19:56
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Chris Derry
Turns out the HDMI was indeed running at 1920x1080, but the fix in that link doesn't help. I tried setting all the way down to 800x600 and still the same problem. It looks like I only get the first 640x480 of any given resolution. Frustrating...
June 28, 2011 19:57
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Chris Derry
Just did. Thanks for the help!
June 28, 2011 20:05
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