Black screen in ios 5 beta 2 : Splashtop Remote

Jarvis Meier

same problem here. Problem exists with iPad 2 but not with iPhone4

June 26, 2011 10:20

Travis Sneed

I am having the same issue. I contemplated going back to beta 1 because I had no problems at all then I realized I did an update and now just get a blank screen with the keyboard. I installed the free version on my phone just to see if the problem existed and it did not. I to am using an ipad 2. Please issue a fix for this. I use this app daily.

June 26, 2011 16:11

Jaff

Splashtop Inc.

Hi all,

Black screen on iOS 5 beta2 is a known issue, our enginnering is fixing it, we'll try to release an update when iOS 5 formally released.

Thanks for input.

June 27, 2011 02:49

Marshall Chambers

Same problem here. Is there a know short term solution? Thanks

July 06, 2011 13:33

Jeff Hardy

I have to say...this is a pretty lame response from these people. I would venture to say that a LOT of Splashtop users are now on IOS 5 one way or the other. Literally every other app I use either works fine, or the company has put out a fix. Lame for a paid app

July 08, 2011 14:24

Daniel Deschenes

Someone recommended this app to me so I bought it. I have a black screen on my iPad and I tried turning off the firewall on the router and setting the port forwarding on it without sucess.

Now I read that I would have to wait until september to use this app because I'm on iOS 5 Beta 3?

Very disappointed.

July 12, 2011 20:27

Jarvis Meier

Don't blame the app developers. These incompatibilites are usually caused by developers using undocumented/unsupported API calls (like videotoolbox in xbmc). Apple has probably changed the way these API features work. If the developers have addressed the issue it is still up to Apple to accept the updated app (remember iOS developers are bound by NDA and submitting ios5 apps may violate these agreements). Finally... It's called a beta for a reason. I kept ios5 on my iPhone however downgraded back to 4.3.3 on my iPad because of incompatibilites. There are two things you can do about the black screen 1. Man up and live with it or downgrade or 2. Cry about it.

July 12, 2011 20:36

Max Audet

While I'm angry that it doesn't work like you guys, please remember you are using a BETA OS and this kind of problem are to be expected so don't blame the dev for not having fixed it already.

That being said, I want it to be fixed ASAP :)

July 14, 2011 12:24

AJ LaSaracina

just wanted to add my 2 cents that this bug still exists in Beta 3.

July 14, 2011 21:07

Nyoci

and the last update sadly didn't correct this VERY important problem :/

well, i guess we have to uninstall it until september ...

July 15, 2011 01:44

Jeff Hardy

Amazingly, the fix the JUST pushed out today remedies none of the issues described in this thread. Doesn't solve the black screen problem, doesn't solve the lost connection problem, doesn't work on IOS 5 or 4.x, doesn't work on Lion. As far as I can tell, this app has become useless.

July 15, 2011 10:55

Billiam Stewart Rodriguez

The just released update didn't fix anything on the iPad 2, still get a black scream but you can move the mouse around, i have on a windows 7 desktop and a MacBook Pro. and i get the same issue on both, on the iPhone 4 it works with no issues.

July 15, 2011 19:55

Erik van Putten

Hi guys, i'm on ios 5 beta 3 with the same problem. However the browser version that gives you 5 minutes of use does work fine. Normal screen, everything works (for 5 minutes) not only the browser. What gives ?

July 16, 2011 12:14

Jeff Hardy

Don't know but they clearly have no interest in keeping us updated. So much for being a paying customer

July 16, 2011 14:03

Nyoci

thanks for the info of the browser version

July 16, 2011 14:35

Jaff

Splashtop Inc.

Hi all,

There're following black screen on client side issues in latest version(v1.5.0.1), you can get a workaround if you are case#3, for new OS issues, we are actively working on it.

1. if your Mac OS X is Lion : your client device(ex. ipad) will get black screen, we are working it, please stay tuned

2. if your iOS on ipad2 is iOS beta 2 or 3 : black screen only on ipad2, iphone4 and ipad1 is okay, we are working on it, please stay tuned

3. if your Windows streamer is Win7 and display is Nvidia GeForce : in this case, your client devices will get black screen, please check this link for a workaround to disable nvidia optimization feature.

http://support-remote.splashtop.com/entries/391705-can-t-access-pc-with-ipad-when-my-pc-is-logged-off?page=1#post_20326136

July 17, 2011 18:45