Why do I see a black/blank screen on my tablet/phone?
posted this on July 31, 2011 23:11
According to the reports we've received from users, the "black screen" issue could be caused by the following reasons. If any of these situations pertains to you, please try the related suggestions to solve them.
Mac OS X 10.7.0 (Lion) or above will cause your tablet or phone to get a blank screen when you are playing video using an Apple DVD Player.
Solution: Since this issue would need to be fixed by Apple and we currently can't do anything about it, we suggest that you please use another Player like VLC instead.
nVidia GeForce Graphic card with Splashtop Streamer for Windows (Win 7).
(Download the attached EnableIQSV.reg_ file and rename it to be .reg file. Then double-clicking it can automatically add this key.)
ViewSonic tablet with Android v3.x
Please note that the only version of ROM that we tested with Viewsonic was 2.x; which is officially supported by Splashtop Remote and should not produce the black screen issue. If you use Viewsonic with Android 3.x customized ROM, this black screen issue may need to be fixed by Viewsonic.
Using Splashtop Streamer for Windows with RDP session: If you first connected your computer via RDP, and then connected via Splashtop Remote Desktop, both the Streamer and RDP can successfully co-exist. However, if you minimize the RDP session, Splashtop Remote Desktop will get a black screen.
Solution: Restore the RDP session again
Using the Internet Discovery feature via 3G: If you connected your computer with 3G from a tablet/phone, the black screen problem might happen occasionally. It largely depends on the network bandwidth over the internet.
Please try to connect later, after peak time, and see if there is any difference. Another suggestion you could try is to lower the resolution setting on the tablet side (such as 1024 x 768 or 800 x 600).