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In this topic we list some information we've collected which is related to fixing installation issues.  Hopefully, one of the tips below can solve the problem for your particular case.

  If an error occurs (or hang-up) during installation:

• If you get an error message immediately when executing the Installer file, it may have been corrupted during the last downloading.  Please re-download a new one and try again.
• If you are using Windows XP, and if you have "Terminal service" disabled, this would cause the Splashtop Streamer to fail to be launched.  Simply enable this service from Task Manager/Process to solve this issue.
  
  
• If you are using Windows XP, and get an error message like "Windows installer service could not be accessed," please follow the steps below to enable the Windows Installer service from the Control Panel:
  

  I.  Click the Start button, click Control Panel, then click Administrative Tools in "classic view"  — or, Performance and Maintenance and then Administrative Tools in "category view. "

  II.  Click Services.  Find the service name "Windows Installer" and click that line so it's highlighted.  The Status column will be blank if the service is not currently running.

  III.  If not running, there will be something like "Start the Service" on the left side of the screen — click it. That starts up the process on your system.

  IV.  Run the Splashtop Streamer installer again, and it should work!
  
  

• If you get error code 1628 from InstallShield, please click on this link for info about how to fix it: http://www.sydown.net/fix-installshield-1628-how-to-repair-installshield-1628
• Another scenario causes error code 1605 from InstallShield when uninstalling an older version; and then may produce another error code (1628) when installing a newer version.  This may be caused by a lost registry key.  You can try the following to solve it.

If the installed Windows Streamer is v1.5.5.2 or above:

a.  Find the folder named "{2EFEAD58-3311-4B2B-9D8A-8D663581D109}" in C:\Program Files\InstallShield Installation Information or in C:\Program Files (x86)\InstallShield Installation Information for Windows 64 bits.  This is a hidden folder.  You may need to enable the option "Show all files and folders" from Windows/Tool/Folder option if you can't find it.

b.  Delete this folder manually, then un-install the Streamer from the Control Panel.

c.  Install the latest Streamer, then un-install again to totally clear all Streamer files.

d.  Re-install the latest Streamer again, and all steps are done.

If the installed Windows Streamer is v1.5.0.1 or below:

a.  Find the folder named "{94A1911F-CD2F-4B9C-B171-2B43DCD213AA}" in C:\Program Files\InstallShield Installation Information or in C:\Program Files (x86)\InstallShield Installation Information for Windows 64 bits.  This is a hidden folder.  You may need to enable the option "Show all files and folders" from Windows/Tool/Folder option if you can't find it

b.  Delete this folder manually, then un-install from the Control Panel.

c.  Install the latest Streamer, then un-install again to totally clear all Streamer files.

d.  Re-install the latest Streamer again, and all steps are done.

• One of our users informed us that he solved the installation error-1719 (on Win7 64-bits) by exiting out of the Comodo anti-virus application.  It has a built in "sandbox," which may be the cause.  Click here to view more detailed info about setting up.

• If you get error code 1152, this might be due to one of the following situations:
  a.  There is not enough disk space on the hard drive to which files are being extracted.
  b.  You don't have sufficient privileges to write files to TEMP file.
  c.  The downloaded files may be corrupted.

  Based on the possibilities listed above, here are some suggested solutions:
  1.  Download the Streamer again, from: 
  http://www.splashtop.com/streamer/download?from=remotedownload

  2.  Free up some disk space wherever possible on the C drive (where the Splashtop Streamer is installed).

  3.  Try to disable User Account Control (UAC) before installing.  Click on the following hyperlink to view an article about how to do this in Windows:  http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/)

  4.  Right-click on the installer file, select Run As... from the menu, and then in the dialog box, choose to run as Administrator in order to execute the installation.

  For reference, you can also click on the hyperlink below to view an article that discusses a related error: 
  http://kb.flexerasoftware.com/selfservice/viewContent.do?externalID=Q107317

  If installation has finished but Splashtop Streamer cannot start:

• If you are using Windows XP, and Splashtop Streamer will not start after installation has completed, use Task Manager to stop the SRServer.exe process.  Then manually launch again.

• We found that if a service process named Terminal Services is disabled, this would prevent the Splashtop Streamer from being launched.  If it is disabled in your case, please enable it manually.

  Note that the Terminal Services process exists only in XP Professional (not in XP Home).  You can find the service as follows:
  

  1. Right-click on My Computer and select Manage from the menu.
  2. In the Computer Management window, open Services And Applications in the left pane and click Services.
  3. In the Services pane, there should be a Terminal Services item in the list in the right pane.  If it is disabled, right-click on Terminal Services, select Properties from the menu, then select Manual and click Apply.   The Start button will then be enabled. 
     
  4. Click the Start button to start Terminal Services.  The Splashtop Streamer should then start up automatically!

• It has been reported that the Kaspersky software running on Windows XP will block Splashtop Streamer installation.
• If you have installed "Airfoil," the Splashtop Streamer installer will be blocked, and may hang while installing.  The solution is to un-install Airfoil, then install Splashtop Streamer again.  Or, add the Splashtop Streamer install.exe program to the "exclude" list under Airfoil's Automatic Hijack settings.  (Some users have reported that Airfoil also conflicts with DirectTV2PC's installer.)
• Renaming the plug-in folder in Windows Vista or Win 7 can solve the "Streamer failed to launch" issue.
• Try un-installing the previous installation, restart PC, then install again.

  Still no luck?  If none of the above solves the problem in your particular case, please describe your problem and also provide the following data.  Are you using:

• Windows XP, Vista, or 7, and 32-bit or 64-bit ?
• Mac OS X ?   What version?
• What version of Splashtop Streamer are you trying to install?

On the other hand, if you have encountered an installation issue not listed above, and have already found the solution, we invite you to let us know about it, so we can add it here for the benefit of other users.  Thank you!