asked this on August 08, 2011 14:45
Does Splashtop Remote work on the HP Touchpad? Is it supported yet? If not, what is the timeframe for this?
Mulitudes (see the precentral blogs) await the release for the the HP touchpad. This is one of the most asked for apps. Now that HP has given many of us a $50 credit for their app store, we hope that we will see the release of this app before the end of the year so we can spend it with Splashtop!
I also would like to know when a webOS version will be released for Touchpad. I have this installed on my iPad which I've replaced with the Touchpad. I would like to stick with this outstanding app.
I too am anxiously waiting for the Remote desktop version for the HP Touchpad. With the firesale of the HP Touchpad this past weekend, over 350,000 units have been sold in 3 days. You would get at a least 1/3 or 100,000 of these downloaded and bought for as soon as you have this available almost guaranteed.
Yes, Please release the webOS app to the HP app store for the Touchpad. I would purchase it! I have it on my Android phone but would like to use it on a tablet. Thanks!
Yes, please release a WebOs version for the touchpad. With all the Touchpads sold (I bought two) this could be a great app. It is the only solution for streaming Netfilx on a Touchpad. I also need to access my work computer. This would be the killer app for the Touchpad.
I'm sure I'm not the only registered user of Splashtop for webOS, Android, or otherwise that would Absolutely Love Splashtop Touchpad for the TouchPad. You don't even need to change the name...please bring some love to webOS.
WebOS user have easily doubled in the last 3 weeks and I'm sure you are close to being done with your updates for webOS 3.0. Need help Beta testing! Sorli...
I'm dying to get this on my touchpad.
I can load ipk files if we can bya beta copy
Got my new TouchPad and the Multitasking capabilities would be great with your technology. Email me when you offer this app.
Splashtop for the touchpad is coming soon. You can sign up for an email when they release it here: http://signup.splashtop.com/3sj5j
On the list and thanks for the support! Sorli...
I'm just wondering how soon "soon" really will be. Do you think it might happen by the end of the month? (Anxiously awaiting, like everyone else.)
I REALLY WANT THIS!!!!! I WILL BUY IT NO MATTER WHAT. I just got my new HP Touchpad for $149 and I was thinking of getting this, but it's still not out yet!!!!!!!!!!!
Dear HP TouchPad users:
We would like to express our sincere appreciation for your strong interests in Splashtop Remote app for HP TouchPad.
It's coming to the HP App Catalog real soon and we truly appreciate your kind patience for the long wait.
If you have registered your interests with us, we will notify you via email once it's been listed on the App Catalog.
Splashtop Support Team
It's available now :)
thank you for the 50% off for the "new launch sale" price. it is much appreciated. ;-)
Yes downloaded and works great on our local network - just getting it working over Internet is having issues. Tried on iOS too, same issues.
I've added the forwarding ports in the Linksys router, tried with and without Norton firewall running, but still no joy. Think I'll have to log a support ticket. Even tried going back to v188.8.131.52 as suggested in another thread, and changing the default port to 6784.
Any chance of a logmein style solution, that just seems to work without messing around with ports and all this ?
so, is there any way for people outside of paid app catalogue countries to buy this?
I cannot get scrolling to work for me at all from the TouchPad to Mac OS X Lion. Two finger swipe up shows the desktop?! Anyone else had success or failure when scrolling?
It is showing the desktop, because that is what I have set up in the top left corner of my screen for expose.
I can't scroll on OS X Lion either - not very useful without that. Really hope I'm missing something simple here. Two finger swipe makes the desktop zoom and wiggle a bit but not scroll.
ok, so I installed splashtop on home pc and on HP touchpad. Both say they are connected, but what am I looking for? Should there be another device or folder listed on PC? I see nothing. How does this work?
Paid for this - but not impressed! How on earth do you scroll up and down within a browser?
It says ... Two-finger drag: Scrolls the active window But for me - two fingers don't do anything other than zooming in and out, and some jumpiness.
What's wrong with just one finger scrolling operation as in the Web-OS browser. Feel I've just wasted £4 odd on this, makes the app useless - if this is a bug then it's a big one!
Grumpy. Try double-tap-drag. You actually have a use for the scroll bars now ;)
The scrolling with 2-fingers works for Windows/Mac (Lion and Snow Leopard), but it does take some getting used to as the 2-fingers may be difficult to register with the platform. Quick swipes up or down seem to work the best. The reason the 1-finger gesture is not used is because the platform uses 1-finger to move the entire desktop screen, so we cannot use that gesture. Hope this helps!
Thanks for your reply.
I was able to get scrolling to work (a little) by placing two fingers on the TouchPad and then quickly swiping up or down. On any other application (or device) the two finger swipe is much easier.
It's really difficult and should be fixed. Please consider a tweak in the sensitivity.
Scrolling really dosnt work :(
Srolling only with one finger! - wow! :)
Because: Zoom isn't a really useful thing on south a big Tablet and when zoomed, the people can drag the screen around with two fingers.
When you don't want to change the App and user experience, you can make a Option in the preferences to change the one and two finger swipes to drag in zoom mode or scroll - so every user can use his favorite.
I'm having trouble with connectiing from outside. My work computer is running windows 7 professioanl. When I put in my gmail account to sign in, it just spins and doesn't log me in. When I'm here and have touchpad with me, i can access my desktop. but from home I cannot.
Some scrolling problems are due to the user having brought up the onscreen keyboard, and left one of the ctrl or shift keys (which are "sticky") pressed down. In that situation a two finger swipe will cause a zoom, not a scroll.
Maybe the keys should unstick when the onscreen keyboard is put away.
OP, please remove my last post. I was in error.Thanks
I have installed Splashtop streamer on my windows 7 laptop and followed all directions, entered password etc. I have app loaded to my HP Touchpad. The TP tells me that it has found my laptop, however when I try to log on I get Splashtop Remote wrong security code, could not connect. I have uninstalled and reinstalled Splashtop streamer, deleted an reentered information in touchpad. Can anyone tell me what is wrong and how to connect?
Wrong security code is a known issue, we are fixing it, please setup another security code from streamer with all CAPS letter and digits to work around it.
Thanks Jaff for the reply, now works. Any other know bugs?
Sorry, But CAPS and Port changing has not solved my connection issue. I still cannot connect. I just downloaded this program from HPAPP Store last night as a Incredible recommendation. So far I am not impressed if the Port keeps switching back without me changing it on my TouchPad and cannot connect.
I'm unable to connect my computer to HP touchpad after successfully downloading as instructed. Keep getting the message : Your 6783 port is not reachable. How can this be fixed?
I have tried hours to get this program to work on my HP Touchpad. I reinstalled the application twice on my PC (runs Vista) and still can't get it to work. I click on the PC icon with the correct IP address - enter my password and wait a few seconds and then "unable to connect" comes up as a message. I've tried everything including setting up a GMail account no success. Not sure what to try next Can I get some help? My email is email@example.com.
Iris, Did you get this working yet? I still can't get it to work and I have reinstalled the software on the TOUCHPAD, and on my laptop 4 times. Tried Upper Case Passwords (very simple) with numbers to no avail. Installed new router even.. Did you have to do something with your router?
In answer to David and Steve who were also having the same trouble.....don't know what happened guys...but yesterday when I tried to connect once more, it all came together and the desktop appeared on my touchpad.. Can't tell you what i did, but I had previously checked out the correct IP and played around with the connections then gave up in disgust and went to bed convinced it would never happen as I am not your usual hi tech person (being nearly 80 years old and trying hard to keep up with technology....and a lot of the jargon used means nothing to me). However...it was great to have the app installed my trouble now is one that is also upsetting a few others and that is the scrolling with two fingers.....very difficult, but I'll keep trying. Good Luck !
Lucky You. Yes this APP has the potential to be a huge sellers for the recent 1000's+ who just got a touchpad in the company and would love to get this app working. 4.99 x 1000 = A lot of updates to the app. Wish I could figure out what is causing this to NOT work. I've exhausted my extensive knowledge of network and IP Addresses to no avail.
How do you submit a problem directly to Splashtop support? I've spent hours on this website trying to find how get support from the Splashtop with no success. My problem is documented above.
Steve, when youa re in the HP Software Catalog on the Touchpad if you look at the description of the Splashtop Remote, on the left hand side there is a Report a problem. That is a good start. Once I did that I got someone to respond to me directly and currently working through my issues.
David from HP.
Good News... Better check your PC Firewall software.. Mine shows BLOCKING the IP and Port for Splashtop.. So that could be the problem. Now how to fix it....
Well it works from my TOuchpad to my Kids Laptop.. Not a problem and I must say it's very sweet. But it just won't work on my main pc which has the Firewall Software that won't allow me to change Rules or Policies.. Partially working and that's a good start.. Easy interface to use.
Well David....good news for the kids....and you appear to be working your way thru it all. Waiting to hear when it all comes together for you. I'm getting better with the scrolling....just needs patience....and practice!
Are there any plans to update this app so as to fix the problems users are having connecting to the APP after updating their Touchpads to WebOS 3.0.4 that just released?
We recently released version 1.0.5 to improve scrolling and the security code issue mentioned above. Thanks for your feedback and patience!
For issues with WebOS 3.0.4, a work around is to change the audio settings to 16 bit, 48000Hz. We are investigating the new issue with 3.0.4.
I purchased Splashtop remote today. I'm running WebOS 3.0.4...I have installed the latest clients (TP version 1.05, Windows 7 version 184.108.40.206). After install, I reboot both the Touchpad and Windows 7 laptop.
I'm getting the cannot connect error, and have not been able to successfully connect up to this point. After reading around the site, it appears that there are issues with WebOS 3.04.
Is this the case? If so, there are 2 major problems all customers who bought your program post the WebOS update.
1. You indicate on your site that WebOS 2.1.0 or later is compatible. http://support-remote.splashtop.com/entries/20289718-webos-clients
2. There is NO indication during the purchase process that these issues exist.
Please correct me if I am wrong, but it appears I have spend $10 on a product that does not work.
Most of cases, firewall issue block the connection, here is a link talking about firewall settings on some anti-virus and security software, please have a reference if you have installed one of them.
Another tip is to restart your router especially you have done a busy download.
We just released a new update for Mac(v220.127.116.11) and Windows(v18.104.22.168) Streamer, welcome to have a try too.
Hello running the new version of WebOS for HP Touchpad. Overclocked with Govna for 1.5GHZ. On my desktop as soon as I remote in i get a non stop 'clicking noise' and I've disabled all the sound I think I know how to. I have a soundblaster 5.1 card and i dont get this clicking noise on my computer..only through the touchpad. Anyone else had this issue and how do i stop the clicking with out muting the hp touchpad. I don't get this clicking anywhere else except when I am in splashtop. Any insight help would be appreciated and i can def record this and u/l video if that would help troubleshoot.
2 finger scroll does not work. This renders the app useless.
Still having infinite connecting to computer after upgrading TP to 3.04. It always auto-discovers my PCs that are running the streamer (computer name and address and a blue screen on the icon), It seems that the Splashtop Remote Service isn't really a service. I must be logged onto the PC (on the console or via Remote Desktop) with an active window, and then I can connect every time, so this is not a port or firewall issue (unless you think these somehow change as I log in, and change back when I log out). If I close the RD window, the connection drops, and can't reconnect. Configuration: Windows 7 Ultimate (2 machines with exactly the same behavior). WebOS 3.04, Splashtop remote 1.05, Splashtop Streamer 22.214.171.124. I have reinstalled the streamer, and even wiped and reloaded the apps on the TP.
Test1: reboot PC - infinite connecting to computer on TP
Test2: login, and verify splashtop remote service was running (it was), and see the new popup saying splashtop streamer is running (why is this showing if it was running before?). Can connect from the TP and all is fine. Log off of the PC, and the connection drops, and cannot reconnect. Log back on with same popup appearing and splashtop can now be restared and connects. There at least 5 iterations of that test in 1 session, and many more over several days all with the same results.
Test3: open a RD session with Remote Desktop Client (from HP app catalogue) (must be logged in via RDC, not just an open session) minimize it to a card, then open splashtop - connects every time, but drops the connection if I close the Remote Desktop Client or even go back to that card, and can't re-connect unless the RDC client is still running in a card. I can then restart splashtop and connect every time. Again multiple iterations of the test. Each test run always had the same result.
So I think splashtop definitely has a problem unrelated to my configuration that they need to address.
Victor stated above "For issues with WebOS 3.0.4, a work around is to change the audio settings to 16 bit, 48000Hz". I'm sorry, but I have no idea where you would set this, or how. Can someone enlighten me?
BTW, I submitted a bug report via the app in the HP catalogue, and was met with dead silience...
Are you using 5.1 channel in Windows setting? if so, please adjust it to be Stereo ,then TouchPad side should hear a normal sound.
Have you tried our latest TouchPad update v1.0.5? it improves the guesture for two fingers to scroll.
Not sure I've fully understood what you meant...try to clarify some behaviors of Splashtop Remote when it co-works with kind of RDC app.
-if you have setting up the audio settings on your pc properly, webOS v3.0.4 should wotk with Splashtop Remote Desktop for TouchPad well. This is the link for how to setup audio settings on vista/win7(I assume your pc is one of them)
-if you are attempting to connect your TP to your computer remotely, you can enable the Internet discovery feature on TouchPad and Streamer with a gmail logged in. This link tells how to enable it on both TP and PC sides.
-the scenarios to connect the pc in logged-in state and logged-out state are different, when pc is in logged-in state, Splashtop Remote can directly connect it, but if pc is in logoff state(a screen with user account icon waiting user to click on to login again), Splashtop Remote can connect it and type password to login your pc, but it'll disconnect during Windows logging in, and then you can tap the computer name on TouchPad again to re-connect.
-if you want to use Splashtop Remote with your RDC app together on TouchPad, the cases you encountered are under expection. Whenever you disconnect RDC, Splashtop Remote will disconnect too, when you minimize the RDC session, Splashtop Remote will get a black screen untill you restore the RDC session again.
Hope this helps you know Splashtop Remote more.
I DO NOT WANT to use any RD client to be able to use Splashtop. I was attempting to show that I cannot connect via the touchpad unless I am ALREADY logged on to the PC (either on the console or via RD), which makes the app pretty useless. Thanks for the pointer to check the audio, but I found that the settings were already set to 16bit - 48K (and had been during testing), so the workaround doesn't work for me. Again, splashtop remote service is always running at boot, as I get a BLUE screen in the computer icon on the TP under splashtop. It is grey if I stop the service, until I start the service again, and re-discover the PC. So to restate - I must be logged on to the PC (and stay logged on) to be able to connect via splashtop. Under those conditions I can connect EVERY time.
See my configuration information in my previous post. What are the next troubleshooting steps to get this resolved?
BTW using the touchpad RDC / Splashtop combination won't work. Although I can connect with splashtop, I have no mouse or keyboard control with splashtop app.
Boy, I've used "gotomypc" on my Windows PC's for years now. Cost quite a bit more, but it was a super simple install and super simple to get working and has work flawlessly for years now. Yes, I know, iPad's are the only smart one of the tablets out there currently working with 'gotomypc" . I downloaded and installed the Spashtop App for my HP Touchpad this morning and set up my office Win7 PC with Splashtop Streamer as instructed and did the gmail stuff also. Spent 4 hours trying to connect, recognized my gmail and said connecting and that ole "spinning circle" sat there and spun for several different hour long attempts and never connnected. Finally, it came to the end of my work day at the office and I just shut everything down. Can't this be made "keep it simple stupidly". Oh, Please "GoToMyPc" developers put all these "want to be's" in their place and showem how it's done. REALLY Splastop - Get simple - will ya? and as for "Logmein" for My Android Toshiba Thrive Tablet - have yet to get that to work either.
I have an HP touchpad and I successfully downloaded the program on both my pc and my tablet. I played with it for hours. I left my house in the morning intending to use my tablet at my gig and it would not connect "cannot connect to your computer" is this a range issue? Please help because I would like to use this for my companies nurses when they are out in the field but I can't have this problem limiting them. Thx in advance!
@stephen, please try out enabling internet discovery, http://support-remote.splashtop.com/entries/20056888-find-your-comp...
@Ben, sorry for the difficulty. The internet discovery was meant to simplify the process; however, we found in some cases the gchat service is blocked such as 3G/4G carriers and therefore the connectivity. A work around is to use port forwarding, but it is a little more technical for setup. http://support-remote.splashtop.com/entries/514213-how-do-i-connect...
thx Victor. ill let you know how it works out.
I just purchased the app. While starting the initial app it did not let me put a security code into the touchpad. How do I go back and get a security code entered? I assume that the passwork that is used when accessing the computer is not the same.
HP Touchpad does not install - I get an error message - PMT 03043 please explain
Dear valued customers!!
We have released Splashtop Remote Desktop HD for HP TouchPad version 1.1.2. Please upgrade to enjoy!
Requires: webOS 3.0.2+
I am not able to connect to my pc with email discovery from a remote location on my TouchPad however it does work when I am home and both the ToichPad and pc are on the same network. I am using the same email ********@gmail.com for both when trying to connect via email discovery, however my TouchPad Splashtop app refuses to sign in to the email acct. When I press 'sign in' it spins for a brief moment and then goes right back to the 'sign in' button without having done so. This makes it impossible to connect to my pc from a remote location which defeats the purpose of the program. Any ideas? It seems this is happening to other people as well. I am running the latest versions of both the streamer and desktop client. Thanks in advance for your help.
Please check the possible solutions from this link:
Where's your TouchPad attempting to connect to your home pc? If you are using your TP at work, please confirm your office IT if most of ports like 5222(used by gtalk) has been blocked by security concern. This will cause gmail login fail.
James Damm - I am experiencing the same problem as you. I can connect via any RDC, and then splashtop - but once I break the RDC session the Splashtop session loses connectivity. Did you ever figure this out?
Do you happen to have more than one wireless router or access point in your house?
I have only one access point, and only use this on the local lan, not remotely. With all the latest updates from splashtop for both the TP and PC, the problem has been fixed. I no longer need to to start up a separate RD session first to ensure I can connect with splahtop. I make sure there are NO other RD sessions from anywhere, and can then connect from the TP to the target PC every time, and control the PC correctly. This is now the same behavior as pre WebOS 3.04. Thanks Splashtop for fixing this. I hate to echo the previous posts, but try all the troubleshooting steps mentioned in them, and good luck.
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