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Internet Discovery / Unable to log into google account

Roger Edens
asked this on September 02, 2011 15:45

I have an iPad that can access both my home and work computers just fine.

Using my home computer running the Windows client 1.0.7.0 I can not successfully log into Internet discovery.

After entering the correct gmail account and password and hitting the Login button it returns to it's prior state.... does not say it is logged in does not say that the action failed. 

When I click the OK button I get a pop up message that states "If you want to enable internet discovery feature please login to your Google account.  Thank you."

That as far as I can get.

Ideas?

 

Comments

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duff.dou
Splashtop Inc.

Could you please send the log file to us for analyzing? You can find the log file on:

C:\Users\<your name>\AppData\Roaming\Splashtop Remote Client\

And it looks like: 20110905XXXX_win_client.txt

Sorry for the inconvenience!

btw: 

You can also try to log out some devices. It seems if you have too many instances logged in the same account, it will be difficult for new instance to log in.

Hope this helps.

September 06, 2011 00:29
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Bill Vanca

I'm having a problem logging in with my google account also.  Different symptom though.   The action never completes.   I've left it running 30 minutes and no luck.  Cancel does terminate the operation.   I looked for the above log file.   There is a file resembling the above name but with a .ini extension.   The .txt file is named win_client.txt and has the more interesting context which is probably what you are looking for.   The login to google account does not appear to add any new context.   Is there some tracing that needs to be enabled?  

Thanks in advance!  

September 06, 2011 13:03
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Bill Vanca

Something to add.   The login to google account which failed was done on a Windows 7 Home Premium SP1.   I attempted the same operation on a Windows XP SP2 and it was successful.  So for me this can be categorized as a Windows 7 problem.   

Thanks in advance!  

September 06, 2011 13:26
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Roger Edens

I took your suggestion that there may be too many devices trying to use the gmail accont that I was using.... so I made a new one and changed over to it.  Works just fine now.

September 06, 2011 20:56
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Splashtop Support
Splashtop Inc.

@Roger

I'm happy to hear this :)

 

@Bill

The log file seems not  related to the google account sign in. Could you please try the solution Roger used?

Thank you.

September 06, 2011 21:30
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Splashtop Support
Splashtop Inc.

(blocked message from user by replying a NOREPLY mail address--Roger)

Here is that file you asked for.

I changed the gmail account that i was using to one that is used for very
little else and I could log in. The file is after I changed the gmail
account.

thanks

Roger

September 06, 2011 23:41
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Bill Vanca

I tried Roger's solution, loging in with alternate unused gmail account with the same results.   The login never completes.   What's next?    Bill

September 07, 2011 12:02
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Chuck Raudonis

I have the same issue as Roger and his fix doesn't work.  It never complains or fails, it just never connects.

 

Chuck

September 15, 2011 09:20
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Bill Vanca

I finally resolved this issue and I'm now connecting.   The problem was that I was ignoring and warning message I was getting about a port number conflict with the default 6783 seen under Advanced Settings.   Changing it to the next suggested value, 6784, removed the warning message and allowed me to connect.   Hopefully this helps others. 

September 15, 2011 10:10
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Eric Patterson

I'm having the same problem.  When I click the "Sign in" button for the google account login it just spins and spins (for hours if I'll let it).  I've tried several different ports and that's not worked.  Anything else I can try?

February 03, 2012 17:58
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saryyin
Splashtop Inc.
February 05, 2012 22:43