Rafael Cardoso Carrero
asked this on September 21, 2011 13:55
I can connect my ipad to my PC, but My mac can' t. Why?
Thanks for buying Splashtop Remote Desktop for Mac.
Please kindly provide the following information for us to better understand your issue -
1. Splashtop Streamer version installed on your PC.
2. Your Mac OS X version and Mac computer's model / hardware configuration.
3. Does the issue happens to connection within LAN or through Internet discovery?
Thanks for your support!!
Splashtop Support Team
Remember to upgrade your Streamer! It's really a problem that, the streamer didn't notice the user to update, I think that's why people have this kind of questions.
I have the same issue. I can connect my iphone to pc & iphone to mac. Just bought the mac app but I can't get it to connect to my pc.
Specs are: Win7HP - Streamer V. 220.127.116.11, MacOSX Lion on MacBook Pro 2011, happens with both LAN and internet discovery
Same thing happens for me. I installed last week the streamer on my win7 computer I'm trying to access. No problem accessing with iphone and ipad, but the splashtop remote i just bought for my mac will not access it (Mac OS X Ver. 10.6.8m Macbook Pro, 4 GB 1067 MHz DDR3, 2.4 GHz Intel Core 2 Duo). I'm using Internet Discovery. Thanks.
ya! it happen to me too, I can access my PC through iPad, but fail in the latest version of MAC OSX. I buy the app from Mac App Store, and how can i refund it?
Gents, I too can connect with iPad, but not on OSX Lion. I have installed the latest version of streamer on Windows 7. Mac client just doesn't connect (using google discovery account). What gives??
I have the very same problem, Lion 10.7.2, 1.0.3 client trying to connect to win7 18.104.22.168 streamer. Can't connect either LAN or internet discovery.
Here are some suggestions for you to try again: 1. Logout then login gmail again to make sure gmail is logged in successfully 2. Please refer to this FAQ: http://support-remote.splashtop.com/entries/20316057-a-list-of-connection-lost-trouble-shooting-tips#comments
Hope it helps , thank you!
Best regards, Splashtop Support Team
No joy, internet discovery finds the machines however when I try to connect I get the "Connecting to computer ... " and spinning wheel until it says "cannot connect to computer"
Update release v1.0.7 of Splashtop Remote Desktop for Mac has just been released a couple of days ago.
Please kindly update your Splashtop client version to v1.0.7 and try if it has addressed your connectivity issues.
If you are still experiencing connectivity issues, please kindly help to attach Splashtop client log in this thread for our analysis.
Steps for retreiving the client log -
Mac OSX 10.6 Snow Leopard
1. Reproduce your connectivity issue in Splashtop and then close the app.
2. open Finder
3. Copy log file from "[user]/library/Logs/STClient.log"
Mac OSX 10.7 Lion
1. open Terminal (Applications -> Utilities -> Terminal) 2. write "chflags nohidden ~/Library/ " and press return 3. open finder 4. go to your user folder 5. go to Library -> Containers -> com.splashtop.remote.macosx -> Data -> Library -> Logs 6. copy STClient.log and paste it to the Desktop
Please then attach the log file to this discussion thread or send it with a support ticket to our support team.
We are looking forward to help you resolve your issues!!!
I am currently trying to connect my imac (at home) to my imac (at work). it shows up as available via internet discovery, but when I click to connect it says "Cannot connect to your computer. Your computer is connected to another Splashtop Remote session."
I try the other direction during my office hours and get the same message. However, I am typically able to connect via my ipad or iphone to either, and the imac at work can connect to a pc in the office. All apps up to date, correctly signed in, etc.
Here is my stclient log from my work computer trying to get onto my home computer (both imacs)
I had this same problem. I fixed it by going to Splashtop Remote Preferences and turned OFF "Enable automatic CPU throttling".
save issue here .. configured router with port forwarding, signed into google, tried manual ... i can only connect to mac if i am logged into the mac .. if i go out of town, i don't want to leave my computer open i want to log in as i do on windows ... please post solution soon, does not work and i need it ...
by the way i did the firewall settings also ... no luck .. brand new mac mini, ipad ios 5
for a $10 app I can do the basic operation of logging into my mac?? this is ridiculous
can''t i meant CAN'T LOG IN
For your use case, what you need is a Wake-on-Lan function.
Splashtop Remote currently only supports WoL functoin within a local network, when you go out of town, you can't use Splashtop Remote to awaken your sleeping computer. Sorry for the limitation, we are still keeping to improve it, will inform you once get further progress.
Here is a link describes current capability on WoL for Splashtop Remote.
Currently, Splashtop Remote only can connect to a Mac running with OS X 10.6.x Snow Leopard if it's in Display sleep mode and screen saver case.
Lion is not supported yet.
I connected Lion to Lion the other night, but for a brief moment because I was leaving work - and then the next day I was back to being unable to connect imac to imac
similar problem! I have a macbook pro with lion, windows 7 pc, and an iPhone, all of them work fine together using the splash top programs with the LAN connection, but when it comes to internet discovery on the run, my iPhone can connect but my macbook cannot, it just crashes when it tries to display the remote desktop.
I can connect if the two computers are with the same network segment, but I cannot connect through Internet using MacBook Air. Using the iPad is OK. Please help to fix your software. Splashtop Remote Version 1.0.7
Still having the same problem like others. Ipad/iphone work fine but not on ANY of my macbook pro or iMac. All softwares are up to date. iMac running 10.7.2
and Macbook Pro running 10.6. None of them worked. here is the log file for the iMac. Please solve the problem. I have already paid for the application and it has never worked.
Just updated to Remote for Mac 1.1. Streamer is also current. No joy connecting from Mac Air w/ Lion to PC via Internet Discovery. Remote shows PCs but times out when attempting to connect. Message: "Cannot connect to your computer".
I'm having the same issue. I'm trying to connect to a Win7(x64) PC. I've tested an iPad2, ASUS Transformer (Honeycomb), HTC Evo (Android 2.3), and MacBook Air. All connect perfectly fine except for the MacBook Air (10.7 Lion)
The Air sometimes connects if on the same LAN, but never outside of it. I was working correctly before what I believe is now the last 2 updates. I've attached my log file.
Add another disgruntled mac customer! this issue has obviously been present for some time without resolution. I can connect Mac Book Pro to imac on LAN easy. Also can connect iphone to these 2 and my PC at work over internet. But can't connect either mac to work PC over internet. All apps current. What's the story, or how can we get refund?!!
This app is useless to me if I can't connect to my Mac Pro over the internet. Obviously this is a re-occurring problem. Is there any resolution or do I need to get a new and more user friendly app.? Please help!!!!!!
Dear valued customers:
Thanks for your kind assistance in sharing the client logs with us and helping us to find the clues.
As we are still working tirelessly in search of more clues and fixes, we would really need your continuing assistance and patience.
Please please please kindly help to submit a formal support ticket here - http://support-remote.splashtop.com/requests/new
Our delicated support team can provide more delicated support for you via the ticket support system.
Many thanks and Happy New Year!
Hi Charley,I too am having this problem when trying to connect from my work Mac to my home PC.I took a look at the traffic going across my home router and found that when I tried connecting with the mac client, my home PC tried to respond to my work mac's INTERNAL IP address. This, obviously, fails since my home network has no idea how to get to my work's internal network normally. I connected my home PC to work via a VPN tunnel and was able to connect to connect my work Mac to my home PC.
It looks like the Mac client is feeding the wrong information to the PC streamer as to how to get back to it. Please forward this on to your engineering department.
BrianP.S. I'll post this in a few more places to make sure someone sees it.
Eh... cannot edit... should have read "...and was able to connect to my home PC from my work Mac."
Many thanks for your kind observation on this issue and we understand what it seems to be your home PC trying to respond to your work Mac's internal IP address.
There is actually a lot more complexity involved in our implementation to facilitate cross firewall connectivity through the Internet.
This particular observation is just one of the many types of connecting approaches attempted (in case both the client and host are within the same physical network with different subnet IP address).
Makes sense. Out of curiosity, does the desktop application use different ports than the iPhone app?
I can't log in from my MacBook Pro using conventional WiFi - with a DSL line...
However, when I tether my iPhone (hardwired or using the antenna) to my MacBook, I can connect to my work PC...
I can turn off the tethering on my iPhone, and connect to my home router (which has all of the port forwarding turned on and no firewall) it doesn't work.
Same issues as posted above.
Same here, iPad works, iPhone works. mac doesn't connect to a remote pc.
Noticed that when mac streamer signed in, the iPad connects to the mac instead of the remote pc.
This really makes this app useless, you've got to find a solution or at least post an apology or something..... The iPad/iPhone apps are great!
That's pretty much it...
I JUST tested it... checked for an update....
Does not work on WIFI, but it still works if I am tethered.
Am very disappointed, not just that it doesn't work, but for the lack of answers... ie. "we think we know what the problem is, we're working on it"... "sorry" or so on...
I know it isn't a lot of money, but we've all still thrown away at least 10 bucks... Is that all it takes? I can post an app that says it does something... it doesn't and I can just sit an collect?
So far, no updates, not much for answers, and NO refund...
This was reported in September of 2011 - it will soon be 6 months since it was reported....
I don't mean to be offensive, but just very frustrated here... like most companies now, we're on a fixed budget, now I have to request a demo for every piece of software before I get approval on it for purchase (even if it's only $10) as this has soured the company's view on what they call "internet software"
I think it is very safe to say: DO NOT BUY!
We acknowledge that some of you have encountered connectivity issues either within LAN or through Internet Discovery.
Although it may appear that you are having exactly the same issue, but differences in user's network configuration do sometimes impact the connection result.
As this Get Help section is for "Community Ideas and Help", neither technical help nor refund requests could be formally processed by our support team here.
I would like you to invite those of you who needs formal technical support to kindly submit a support ticket at http://support-remote.splashtop.com/tickets/new .
Our support team members are now waiting eager to help your analyze your issues. We really appreciate your generousity and patience to share your issues with us.
I have the same problem here, I bought splashtop remote for all my iphone, ipad, android phone and tablet, to remote my window 7 pc at home, and it all work fine. But one month ago, I also bought remote desktop for my imac and install at my office, I have to say that it did show up the window desktop screen at my home for one second, yes! just one second, like a flash! Then I will never work again until now. Please have it fix asap! I had a good time using it on all my other device, I also want to enjoy using it on my mac. Thanks so much!
p.s. I have attached the log for your investigation.
Please kindly update your Splashtop app for Mac to the latest version v1.2.2.
In any case, if you still experience issues of connectivity through Internet after upgrading to v1.2.2, you can try to run the app in 32bit mode.
To run Splashtop app in 32bit mode, follow these steps:- Open Finder.- Go to Applications- Search "Splashtop Remote Desktop" app and right click on it- Select "Get info"- Search "Open in 32-bit mode" and check it- Close the info window- Run Splashtop Remote and try to connect the streamer
Hope the lastest version and 32-bit mode could help fixing your connectivity problems.
same here.... well, obviously, it can't connect trough a firewall that is more than non existent. I think it would be honest report in the description "works only in lan, internet discovery is under development"
Actually, I just see the issue is open from september 2011 ! that's enough to be angry. Specify it in the description, otherwise you are selling something that not correspond.
Sorry to confuse you. This issue should be able to be fixed by the Splashtop comment on 14 March 2012. Please have a try and share us your result, we'll try best to help you solving it if you still have problem on conectivity.
sorry, I didn't see that answer. It actually works for me. I've been able to connect a pair of times after a few tries. I guess that's good.
Thank you for your assistance.
After changing to 32 bit I was able to log in.
However, on my subsequent attempts, I am able to connect but the screen is black out. Please advise.
Still no dice, even after enabling 32-bit mode. Internet discovery works on my iPad, and Android phone, but the Mac app sees nothing - no computers at all in my list, even though Google is logged in successfully. Please help!!
This did NOT work for me. I am running the Mac app in 32-bit mode on my Macbook Air, but still it cannot see my office iMac. Internet discovery is enabled, and Google is successfully logged in, but the list of computers is blank. The progress indicator just spins around and around, and finds nothing.
I have the iPad app, the Windows desktop app and an Android phone that are all using Internet Discovery and the same gmail account and they see the remote iMac fine, but the Air cannot see the iMac at all! I have uninstalled/reinstalled, rebooted, and everything. Please help!!
Please confirm your firewall on Air has been disabled. Is there any antivirus software installed in your Air, like DoorStop or VirrusBarrier?
To those of you still having problems, hang in there. I was having no luck until latest remote desktop upgrade on my Mac Book Pro. This completely solved my internet connection issues and the remote desktop is working great on all my devices now. Has revolutionized my work schedule. There are obviously several different issues affecting connectivity. For me though, the wait was worth it. Now very pleased customer. Good luck all.
The switch to 32-bit mode worked for me, I can now login to me Win 7 Work computer from my MacBook.
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