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Hyper sensitive mouse input in DirectX games

Chen Xiangpeng
asked this on September 21, 2011 23:13

I've tried running 2 games (Deus Ex: Human Revolution and Witcher 2) and I've encounter an issue where the mouse input is super sensitive. Any slight movement of the mouse translate into huge movement which renders the game unplayable.

 

Server OS: Windows 7 64bit SP1

Server software: Streamer  1.6.0.1

Client OS: Windows 7 32bit SP1

Client software: Remote 1.0.7.0

 

Comments

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Mike Smith

I'm experiencing the same issue.

 

Server OS: Windows 7 64bit SP1

Server software: Streamer  1.6.0.1

Client OS: Mac OS X 10.7.1

Client software: Remote 1.0.7.0

September 29, 2011 06:06
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Chen Xiangpeng

Hmm, been 2 months and nobody else encounter this problem? Or nobody tried gaming with splashtop? :)

November 21, 2011 01:00
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Antti Aspelin

Same Issue for me, mouse sensivity translates into extreme movements in games. This needs to be resolved

December 12, 2011 22:42
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Miguel Molinari

Same here. My streamer is an ASUS Republic of Gamers laptop running Win 7 64-bit. I can't tell whether it's a touchpad driver issue on the host PC, or a Splashtop issue. The issue only occurs when playing remotely. I have the latest streamer and remote desktop as of 12/20/11.

December 20, 2011 13:06
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daniel issacoulian

tried playing skyrim from my vaio p hyper sensitive mouse also game cursor was not on track with actual mouse cursor.  i have been waiting for months trying to get this software working worth a damn and even longer trying to get any king of game streaming to work and all  that is in the way now from my dreams coming true is this mouse issue.  please fix ASAP!

January 07, 2012 14:09
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Vidark

Same problem with Skyrim, the cursor isn't synchronise with the mouse. Unable to click continue at main menu. :(

January 09, 2012 05:30
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saryyin
Splashtop Inc.

Known issue for us. This is because many games will re-position the mouse to center. we are still investigating it.

January 10, 2012 01:34
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Tehen Ygwek

Same problem in Star Wars The Old Republic.

January 20, 2012 02:56
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Davin

I'm having the same issue with Assasin's Creed Revelations.

January 25, 2012 22:13
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Jaidek

Saryyin any update on this bug? I have been messing with streaming UDK from my desktop to my laptop and I have the exactly same issue. The viewports are way to sensitive.

Anyone discover a workaround in the meantime?

February 21, 2012 19:47
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shane

See http://support-remote.splashtop.com/entries/20732491-mouse-problems-whilst-playing-a-game-pc-to-laptop-streaming for the same issue. I would really like to see the Splashtop team put a front-page listing regarding the knowledge they have on this subject and what they noted on the various posts about this so everyone can "Me Too" on one topic rather than multiple. There's nearly 30 to 40 "Me Too"'s about this same problem scattered around.

That's my thoughts on it though. I know the only reason I purchased Splashtop was to play games that require right-mouse dragging....and thats the only thing not working :(.

February 26, 2012 09:37
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Michele Marrini

I hope this comment doesn't get lost in the internet....

 

all of you guys are wrong. It's not a sensitivity problem. The problem is the mouse works as a cursor in the games. It shouldn't be like that. You can in fact notice the cursore (a white point) going over the screen). To reduce the movement you have to bring the white cursor in the center of the screen, and every movement will be recorded as a X - Y offset (just like the analog sticks of a controller).....instead of following the cursor in its new position. This is something the developers should have thought about....is not a bug, is just something not implemented. That means playing game is impossible. The only way to play a game is staying within the range of a xbox controller....that means impossible to play if you are in another place. I am able to play games in my house with different computers only because the computer with the streamer can connect to the 360 controller. No chance to play from another computer outside the house.

February 28, 2012 08:16
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Joseph Miller

I would just like to report that I am encountering the same issue as all others. I believe that Michele's idea as to why this is occurring is wrong. The issue is more than likely due to how the mouse is emulated by Splashtop, similar to how some VMs emulate the mouse and cause the same issue with video games. Either way, I will attempt to hook up a Xbox controller to my client PC and see if that runs well. 

February 29, 2012 02:20
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Joseph Miller

Server OS: Windows 7 Home Premium 64bit

Server software: Streamer  1.6.0.1

Client OS: Windows 7 Home Premium 64bit

Client software: Remote 1.0.7.0

If needed, I can deliver system specs too.


February 29, 2012 02:39
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Jaidek

So I found a work around for the mouse issue that works for my case. My desktop isn't hooked to a display at the moment, so I am doing all my UDK work via my laptop. Since I am in the same room as my desktop I have just been using the actual desktop mouse to control what I see on Splashtop! So I have two mice on my desk, one for the laptop and one for the splashtop (desktop). Works like a champ! But I will be glad when Splashtop gets this resolved in an update.

February 29, 2012 20:09
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Johann Bernmesten

Same issue here with Star Wars: The Old Republic -> mouse just spins the camera around, no control possible. (Win7 32bit Server, Mac Client)

March 03, 2012 11:31
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Francisco Moix

i truly believe this mouse issue will never get solved. The lack of communication from splashtop representative is just mind blowing. I love Splashtop, dont get me wrong. thats why i get so pissed off about this mouse issue. so far i purchased this freaking software for mac and ipad. i also use the windows client. what bugs me is splashtop's customer support and its silence. I can only play games if i use an xbox controller conected to the computer were streamer has been installed. so no gaming outside the house.

March 21, 2012 23:28
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Jaff
Splashtop Inc.

Hi all,

We do plan to support this feature, actually, our new product Splashtop THD for Android specially designed for playing games has already supported this feature in game mode for Skirym.

However, it's still not supported in other products by products positioning consideration and some technical concern. Anyway, our product team will try best to satisfy most of users and plan all good features into products.

Please stay tuned.

March 22, 2012 04:02
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Rory Walker

Same for me for all games, I'm using THD on Asus Transformer Prime.

All mouse input that isn't just Win7 desktop is too fast and laggy.

For an app that has been made specifically for gaming (and that was showcased in conjunction with the TF201 on launch) this isn't good enough.

 

Please include a profile manager for THD where we can customize all input settings including mouse and gamepad, rather than having preset profiles for specific games (portal2, diablo3, skyrim etc...).

Thanks

May 08, 2012 19:41
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bill joe

i hope they make THD for pc

May 14, 2012 00:15
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Nicholas Powers

I hope they fix this problem as well.  That's the only reason I'm using this.

May 14, 2012 23:09
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Lucas Cunha

I have both THD and HD... while I haven't tried playing Skyrim through Splashtop, if it is true that they've implemented the solution for skyrim, then I can't comprehend why they don't have a "custom" profile that I can pick that sets the mouse to work the same way that it works for Skyrim, so that I can play other games...

May 26, 2012 22:27
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Rory Walker
Just got this from Spashtop Splashtop Support, May 22 18:59 (PDT): Great thanks for your suggestion. This is what we are planning for next version. Please be patient waiting for update. Regards, Splashtop Support Team Rory Walker, May 22 01:43 (PDT): Ok thankyou. Can I suggest that you not bother making preset game profiles for splashtop thd, and instead include a profile maker that users can modify themselves depending on what application or game they want. This way it will make less work for you guys every time a new game is released, and we as users can make up profiles for games that are both brand new, or 15 years old.
May 27, 2012 00:54
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Devitek Pond

So, approaching a year and no resolution on this?  This was the single only reason I purchased this software in the beginning, and it has done nothing but disappoint.  Of course, I don't know if this is happening for The Cherished (iPad users).  What I do know is that, as a gaming tool, this is UTTERLY AND COMPLETELY USELESS.  Refunds, at this point, are far overdue.  We have NOT received the product we paid for.

July 25, 2012 09:56
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Francisco Moix
Devitek Pond, you are totally right. Splashtop obviously is taking us for fools, cos since march this year there has not been one update to this post from unprofessional company staff. I am not lawyer, but this totally looks to me like an action class lawsuit. They are not delivering on what they promised. I can stream a game with spashtop remote desktop but unless I use a wireless gamepad or a wireless keyboard and mouse combo directly connected to the splashtop streamer computer, the game will be unplayable. The lack of disrespect of this company is mindblowing. That they dare and succed to make fools of their customers is, hands down, the only thing this company is good at. I regret so much the day I let myself be conned into purchasing this crapware.
July 25, 2012 10:36
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Devitek Pond

So what do we do?  I feel pretty powerless right now, having dumped $20+ on apps that don't work at all as promised.  I've tried everything I could, even reformatting and reinstalling the OS on a computer, just to make absolutely sure that the problem wasn't on my end--it isn't.  I don't understand how they have so many positive reviews in the Play Store when the app is completely broken.

It's also a great big flashing red warning when they constantly list the price as being half-off for "three days" or whatever, and it's pretty much always the same price.  This is a scam.  I'm pretty sure Engadget sent me to them, and they probably need to better field this stuff before directing people to apps that cost more than average and DO NOT WORK.

July 25, 2012 10:42
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Francisco Moix
Im with you. What can we do? We can do the following: Not buying anymore of their products. Not recommending splashtop to anybody. Prevent anyone we know from buying this lieware. Its not much but at least it will help me sleep better at night. Knowing that I help people I know or not, to fall for the scam we fell for.
July 25, 2012 10:57
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Lucas Cunha

What amazes me is that I can think of at least a few ways that this could be solved...

1. They can set game mode to reset the mouse position to 0,0 every frame as well as hiding the cursor, which should work, because if you try it with the current implementation you will see that moving the mouse very close to the center of the screen seems to move the game camera the way it should and as you move farther from the center the crazier it gets.

2. There are many remote mouse apps in the market, and the few that I have tried, including the ones that work over 3g/IP seem to control the mouse properly. The reason why I think they work is because I think they emulate an actual mouse as oposed to sending a mouse position to the desktop.

3. But yea, consireding how long this thread has been open, and that the sole purpose of the software, at least the THD version, which I paid for, is to play video games, all of which except for old windows 3.1 require directx mouse support, I think that this is a big joke. It's too bad I wouldn't expect google to grant a mass refund as it would probably put Splashtop out of business...

July 25, 2012 10:59
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Devitek Pond

I seriously doubt that a mass refund would put them out of business.  They are asking a lot of money for software that they are only barely supporting--I honestly would not be surprised if they have a single developer for the Android version, and they aren't really making regular updates to it.  Even a single developer, working full time, could be releasing weekly updates.  They clearly made a product, pay money to make a very flashy website, and rake in the money while doing very little work.

When they released the 2.0.0.4 streamer and we were having problems, support basically sent us a Dropbox link to a previous version to correct the problem.  I think, at best, they are focused on the iPad version of this and have put all their development into that, and the Android version is a side note (but a profitable one).  That's what is particularly irksome--they are really pushing the whole Tegra 3 agenda, but when the software is still basically a glorified tech demo, they shouldn't be charging a single penny for it.  This may qualify as beta software, or maybe even alpha, but it certainly isn't close to a finished product...and we have all thrown our money at them.

The issue is serious, and it needs to be taken seriously.  Legal actions are not out of the question.

July 25, 2012 11:13
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Lucas Cunha

Well, I'll go ahead and do the one thing I can do that I haven't done yet, I'll go give it a 1 star rating in the market and explain why I'm doing it. I do agree that if anything that they should have a disclaimer in their market page saying that mouse functinality is severely creippled making 99% of games (assuming Skyrim actually works) unplayable. Is anybody gonna go as far as starting a class action against splashtop over this? I personally doubt it. Too bad I'm not a lawyer though because nowadays there seems to be a lot of broken software being sold and marketed as functional software and lawyers could easily make a ton of money from this...

July 25, 2012 11:20
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Devitek Pond

You can also flag the content as questionable in the Play store, so long as you describe a good reason as to why.  I have done so, and have mentioned potential legal action.

Companies like this should not get away with such egregious and obvious deception.

July 25, 2012 11:22
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Devitek Pond

So, let's take this a step further:

http://atheistneighbor.com/2012/07/25/outside-the-box-splashtop/

They aren't even moderating this enough to step in and say something about possible legal action.  I'd say that's reason enough to push the issue.

July 25, 2012 11:38
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Francisco Moix

I did notice that since a few days ago the windows version of Splashtop Remote Desktop is not available for download from http://www.splashtop.com/splashtop2#otherproducts-tab

Why would they do that? Have they stopped supporting the Remote Desktop apps? Now Windows, later Android? I do own an iPad and an iPhone and I must say that for simple remote desktop the app delivers. However, in the TAKE A TOUR Section from http://www.splashtop.com/splashtop2#overview-tab, one of the slides shows Diablo 3 with the text "Play games with high frame rates and low latency". D3 is the only game I know that can be played with a mouse from Splashtop RD. Portal, L4D2, Batman Arkham City, Skyrim and so many others are unplayable with the mouse and keyboard of the computer connecting to the streamer.

"Play games with high frame rates and low latency". How can we play games if we cannot use the mouse? Splashtop Remote Desktop doesnt even support connected gamepad from the computer connecting to the streamer. 

If I wanna play games from my laptop using Splashtop RD, i have to connect a wireless xbox gamepad to my desktop. Otherwise I wouldnt be able to do jackshit.

And is Splashtop even paying moredators to check the forum here? Here we are talking with disgust about a company that think they can take our money with no consequences, and there is no reaction.

Maybe the US is Pro Corporate but here in EU is not like that. If people is willing, why not poking them a bit with a lawsuit to see if they wake up?

July 25, 2012 13:43
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Devitek Pond

I am fully willing to poke around with a lawsuit, but I don't know the best way to get the ball rolling on that.  As it is, I made the post on my website, linked a couple of comments back, but so far I don't think anyone has even commented on it.

July 25, 2012 14:40
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Jiang Jiang
Splashtop Inc.

Sorry for the late reply.

Now we are working on 'customizable on-screen control'.

For full mouse support, our RD is still investigating the techinical solution.

 

July 25, 2012 21:26
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Francisco Moix

I think thats because the majority of people only uses this freaking app to RD their home machines and watch youtube videos from the iPad/Android tablets. So if one of them would read all these posts, they would most likely think that we are children having a tantrum. My beef with these "dudes" is not because I cannot play games properly with the application. My beef comes from the fact that they advertised this thing to gamers as well and did not delivered. The streamer and the windows RD apps are for free. Put I bought this shitty app for my macbook and for my iPad. I can watch youtube videos just fine from both devices. I dont need to stream those. I want what the freaking promised and thats there. But it cant be used cos the mouse, something being around for consumer since the early 80's, ain't working. Which brings the question of "Who the fuck tested this application with games?". Because they should be fired and the whoever in management approved anyway should get fired too.

July 25, 2012 21:35
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Francisco Moix

So a simple "sorry for the late reply" is enough? dude, it takes 4-5 angry customers posting on your forums to get you to move that mouse and click on "Add comment"? I gotta question for you. If it takes you and your colleagues nearly a year to reply to customers, what are you getting paid for?.


"For full mouse support, our RD is still investigating the techinical solution.". What does this means? The mouse issue has been reported countless times by lots of people and this is at least 1 year old issue. Every time you people make a reply makes me more and more angry cos you are just BSting on all our faces. Do you really think that we are as stupid as to believe that "Sorry-that-I-am-to-busy-for-your-shit" post and go on? 


And to top it all off, the only apology for your crappy customer service is a lousy "Sorry for the late reply." Great service indeed.

July 25, 2012 21:52
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Lucas Cunha

"So a simple "sorry for the late reply" is enough? dude, it takes 4-5 angry customers posting on your forums to get you to move that mouse and click on "Add comment"? I gotta question for you. If it takes you and your colleagues nearly a year to reply to customers, what are you getting paid for?."

It's not that that it takes them 4-5 angry customers to get their support people to come here and say something... the problem is that the person responsible for support is connected to their work computer via Splashtop and it took them 3 days to move the erratic mouse over the "Save Comment" button...

July 26, 2012 05:40
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Devitek Pond

It's not that that it takes them 4-5 angry customers to get their support people to come here and say something... the problem is that the person responsible for support is connected to their work computer via Splashtop and it took them 3 days to move the erratic mouse over the "Save Comment" button...


That was LOL-worthy, I'll give you that.  Here's something less worthy of a lol, though:

https://play.google.com/store/apps/details?id=com.splashtop.remote.pad.thd&reviewId=00549359705146227866

I sent them an email:

There was a post on your forums 10 months ago in regards to the 'mouse' issue, and I'm not sure why we're emphasizing 'mouse' here--if you're going to write an app that interfaces with a PC, and is designed to replicate PC interfacing, then 'mouse' is the correct term.  My 'concern' is that, as a developer, if I launched a product that claimed to do what this one does and one of the critical features didn't work, I'd be expected to get that fixed within days, weeks at the most.  If I still couldn't get it done, I'd have to pull my app and issue refunds, and if 10 months went by, I'd be looking for another job.

I'm not new to the Android ecosystem, so we don't generally ask for ETAs, but I think this has gone far enough.  You have many users upset that they cannot use these apps as they are advertised and the issue is not getting addressed.
July 26, 2012 07:42
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far327

I purchased Splashtop and Splashtop HD (Splashtop2) on July 30th and 31st 2012. Based on the advertised functionality of the product, I was under the impression  I would be able to play my Windows games remotely. While the games do play rather well considering I'm 15 miles from home, it is very disappointing to find that keyboard/mouse controls are wonky. I am experiencing the same issues as described by the rest of the splashtop users here. I think this is an excellent product and I cannot wait for the true mouse keyboard functionality. However, the length of time it has taken to develop mouse and keyboard functionality within remote windows sessions is absolutely amazing to me! OP is Sept 21st 2001. I see the counter on the website has hit over 7.5 million downloads. How in the world could an app SOOO popular get such TERRIBLE support? I'm sorry to say, but you are not the only company able to provide remote functionality on a mobile device. KAINY is working on the same product and their support is very much more direct and responsive. They provide weekly update information and I can bet they have less than a 1/4 of the downloads that splashtop has. People, lets move our support to KAINY as it's obvious Splashtop isn't interested in supporting their customer base which has provided them their paychecks. BTW, KAINY has the control support we are all asking for NOW!

August 01, 2012 13:04
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Devitek Pond

I checked out that Kainy app...there are sooo many ways that I'm underwhelmed by it.  I could blossom into more over time, but right now, it's not an improvement by enough to justify buying it.  The very first thing I noticed?  Couldn't get to my Windows Start menu button or taskbar.  Mouse control on my dock required holding down the button to move the remote pointer, and that is far less than ideal.  Using the touchscreen to move the mouse was no better--it didn't sync position at all.  I didn't even bother with trying to play any games, because I didn't want to run out of time before getting my refund processed.

We may not like where Splashtop is right now, but jumping ship to a lesser boat isn't the solution...sorry.

August 01, 2012 13:34
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far327

Has anyone seen if disabling xbox360 controls in a game to see if keyboard/mouse controls will override the baked in analog controls? Like in Skyrim you can do this via game menu or skyrimprefs.ini. Or has anyone looked into possibly running an Xbox 360 iphone emulator controller or even checked if you can conect xbox 360 controller via bluetooth to ipad? just some thoughts...

August 02, 2012 09:46
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far327

Just a little update. Kainy has a "game controller mode" where you can program any button to the game controller. It generic touchpad buttons you can easily add that seem to register work as you are technically remotely connected with Kainy and Splashtop at the same time, only Kainy is a controller. I haven't done much with it yet, but it looks like you could ideally emulate an xbox 360 controller on your droid phone. Kainy doesn't support Ipad/ipone yet, but will soon.

August 03, 2012 12:55
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Hampus

Saw this thread when I was messing around trying to help my friend with this problem the other day. Skyrim was decent but rather high sens, World of Warcraft broke the 9000 sensitivity record. :) This might only help some of you, but that's better than nothing, right?

If you're using a second monitor, connected to the GFX card, unplug it. That solved the issue for us, WoW sens is just as smooth as on the stationary now. Also, it still works if the 2nd monitor is plugged into the motherboard graphics slots, assuming you have a CPU compatible with that option. Perhaps it has something to do with how they implemented the multi-monitor support.

Also, this is with the Gamepad THD on a Transformer Prime.
Connected to a stationary comp with the following crucial components:
MB: ASRock z77 Pro-4
CPU: Intel i5-2500k
GFX: GTX 670
OS: Windows 7 64 bit.

Can't remember his versions of the splashtop software, but seeing as he just bought it, I'd assume they're the more recent ones.

 

Good luck!

August 05, 2012 05:20
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Hampus

Addition, you need to use the WoW Gamepad mode, the normal mode sensitivity will still be fubar.

August 05, 2012 05:22
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Sandro

Big *thumbup* to Splashtop for quality of video and audio and the performance. The big minus are the poor control options.

@jiang jiang:

> Now we are working on 'customizable on-screen control'.
Great, glad to hear (-:

> For full mouse support, our RD is still investigating the techinical solution.
Your own product, "Splashtop Touchpad" for iphone works fine on every game i've tested.

 

August 16, 2012 04:45
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John Fowler

Just bumping this thread, because like many others i want this resolved!!! although it's been quite some time and maybe some of the louder voices from earlier in this thread have accepted the fact that it will never work, or found another solution... so for now splashtop, i offer one piece of simple advice...

 

FIX IT FIX IT FIX IT FIX IT!!! :)

 

for the record, it didn't work for me on City of heroes, or guild wars 2 (however in GW2 you can drag the map around just fine, it's just the mouse look)

September 20, 2012 12:20
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Lucas Cunha

I'm one of those who gave up. You see the people from Splashtop couldn't care less if they get this working or not. They've realized that the money is in your basic remote desktop solution, specially in charging for services that used to be free. Why should they bother getting Splashtop to work for people who want to play games, these being only a small fraction of their customers, when they can stop allowing us to use our Google accounts to connect on new installments of their app and charge us for it instead? I bought both Splashtop HD and THD, biggest waste of money in my play store account, even considering I've bought over 100 apps. Worst of all was having to apologize to all the people I convinced to get this and tell them to never buy anything Splashtop ever again. Sad really, they had a lot of potential, and are the only app I ever gave 1 start to on Google Play. Only wish there was a way that Google could refund money for apps that fail to deliver their promises.

September 20, 2012 12:36
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Reab Red

any news?

November 18, 2012 05:22
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Andy Boyd

This issue has the most "likes" than any other issue ever for this product...yet a year later its still not fixed.

December 12, 2012 17:01
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Andy Boyd

@lucas Cunha - I too have stopped recommending this product to anyone.  This issue might not affect the people I recommend the product to, but what is some other MAJOR issue comes up and they have to wait over a year to have it fixed.  I can't recommend a program when the turnaround for any issue is so long.

December 12, 2012 17:03
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Richard Grit

I think it's good idea to start making flame war's about splashtop support.  One year bug NOT fixed yet.... come on...

December 15, 2012 23:59
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Simone Tavera

I'm looking at the XML Profiles inside the client app and I noticed that the behavior and the "fix" (present in the preset profiles) can be replicated in custom profiles adding some code inside their files. I'm no programmer so I'm going to copy-paste plus a bit of editing, however, on my Nexus 7 I was able to have a new CUSTOM profile with the fix and a custom layout. I'm also constantly writing to the support to have further details. It's not a definitive solution but at least should be a temporary fix :)

December 16, 2012 02:07
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Simone Tavera

(Obviously I'm talking about the THD version for Android, I should check if it's possible to import it in the Windows client.

December 16, 2012 02:10
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Joao Milasch

So close, yet so far. Splashtop is the only streamer I could find to play my games elsewhere at home yet it doesn't just work for FPS and this sucks really bad. Obviously this issue is known and probably the fix is also know however the developers must be into something else the company thinks has higher priority. It sucks because it is SOOOO close to being perfect...

December 31, 2012 10:30
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John Tennyson

Still nothing?  WOW.

 

I understand you guys have been working on the THD version, but some of us don't have the latest android device and want to access this from our PCs too.

February 04, 2013 16:24
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Ray Adams

On my local network I've used Input Director, and this solves the input issue. It would still be more convenient if this was actually fixed though. Also, I haven't been able to get Input Director to work over anything but a lan.

This is still a serious issue preventing people from using the program as intended, so I'm hoping for the unlikely scenario of this problem getting resolved.

February 06, 2013 06:22
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Tehen Ygwek

So much time and still no fix for the mouse input problem ...

Personnaly, as soon as Nvidia Shield is released, I'll probably never look back at splashtop if this problem is still not fixed.

I'll also try Kainy on android as it seems that in this remote desktop app you can assign virtual touch buttons to play your remote games.

In this state I wish Splashtop would at least stop advertising their apps to "Play graphic-intensive games" as most of the more graphic intensive games are those that are not playable with this mouse problem. Yes you can play some games but not theses games.

February 06, 2013 07:20
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John Tennyson

@Tehen Ygwek:  Except by all accounts NVIDIA Shield is using Splashtop to do its game feeding.  At least they are using the splashtop stuff in all demos about the technology they have done.  I suspect that is why it is taking so long to get things like this looked at.  They are sticking all their time into perfecting the THD version (the one that shield will use) and letting the rest of the versions stagnate.  As they have said they have this fixed in the THD version.  It is just the rest of us slobs that have to deal with it.

February 06, 2013 07:26
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Tehen Ygwek

@John Tennyson: Thanks for the info. I did not know that splashtop was inside NVIDIA Shield.

The bad thing is that by focusing all their effort on the latest tech and no longer supporting older versions, they show to their existing customers that they do not really care about them.

Happy customers could advertise their new products (I know I would) to their friends and on forums.

But if existing customers know that at each new gen of software/hardware they will no longer have support for the previous gen product they bought , I think they will no longer want to buy any product from them or including their tech and they will not advertise these products around them.

 

Well, I think that have been said before but it did not make them fix the problem :( .

February 08, 2013 08:34
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Andy Boyd

Nope, they are making the short term decision to focus their limited resources on the next best product.  While this may seem like a great idea on paper, simple econ101 tells you that it is cheaper to maintain existing customers than to generate new customers.

The bad avertisement alone will counter millions of dollars of bad advertisement.  For every one person that complains about this issue, there is 10 more that just delete the program and walk away in silence.

I stopped using the product, and I actually actively tell people not to buy their products as they stop supporting them in very short periods of time.  Can you imagine if Microsoft stopped supporting Windows 7 the day Windows 8 came out?  Or office 2010 now that 2013 is coming out?  They would lose so many customers so fast it is not funny.

The fact that this bug is fixed in THD, means they know the cause, and fixing it in their other programs should not take much resources or money.  Its pure and simple they just want to get new products out to generate new revenue streams and ignore older products.

Their number crunchers tell them that they will make more money making a new product than the loss of business from not supporting their old products.  If their number crunchers are wrong, they'll be selling to Apple or Microsoft sometime in the next couple years.

February 08, 2013 09:49
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Andy Boyd

Oh, i've now unsubscribed to this thread, uninstalled the product and switched to a competitor's product.

 

I encourage everyone else to do the same, speak with your wallet, is the only way companies like this will listen

February 08, 2013 09:55
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Joao Milasch

Wait, competitor? Is there any alternative?

February 08, 2013 10:12
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Krzysztof

Due to upcoming second anniversary of not solving the crazy mouse issue I would like to wish all folks in Splashtop a happy spring and tons of good mood in the next years.

NO ONE EXPECTS anything from you guys anymore. Keep up good job.

 

April 08, 2013 05:15
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Krzysztof

Yes, the competitors name is Kainy. Have a good day :)

April 12, 2013 04:54
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Matt S

I may be completely wrong, but could changing the mouse sensitivity on the computer work?

So, for Windows: Control Panel > Mouse > Pointer Options > Motion
And then drag the sensitivity down to the minimum while using splashtop.

:) 

April 26, 2013 20:21
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Raymond Corsetti

The issue still persists.. and Kainy, has so many other issues its not funny.. oh, btw.. it also suffers from this mouse issue. I use this to play Dota2 at my friend's over my nexus 7 with a logitech K400r wireless keypad connected via OTG cable and it works fine for that game.. but Anything with a mouse look (mmo or fps) goes completely bonkers whenever I touch the touchpad and hold a mouse button to look around. This is on the Splashtop 2 app running on the latest android (CM 10.1 nightly builds) and the PC hosting is Windows 7 with streamer 2.3.0.2 and the access anywhere package. Also, the hosting PC is running a GeForce 650GTX Ti SSC 2Gb and beta GeForce Driver 320.00

May 04, 2013 22:53
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Raymond Corsetti

And if you don't believe me on the beloved Kainy having the exact same issue, here's the thread on their forums about this exact issue. http://www.kainy.net/viewtopic.php?f=2&t=123

May 04, 2013 23:05
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Raymond Corsetti

Update after complete system reboot and update to CyanogenMod 10.1-20130504-NIGHTLY-grouper, the mouse panning reacts slightly smoother, at least in Neverwinter and Skyrim. Although it is bound by a limitation. The android system only allows the mouse to go so far left or right on the screen, and thus you can only turn your character so far to the left or right. If a Splashtop dev would reply with any and all needed info, including videos of the behavior, please respond. I work QA for a living so bug reporting is nothing new to me.

May 05, 2013 02:36
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Jaff
Splashtop Inc.

Hi all,

Just got an update from our engineering, we've arranged this issue(mouse too sensitive) into next update on both Splashtop 2 for win client and win streamer.

May 06, 2013 01:49
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Simone Tavera

Is the fix managed by the streamer or by the client? Because also Splashtop THD (that should be specifically designed for gaming on Android) is affected by this issue (along several others).

I know you're probably working for nVidia to deliver the new version of your app inside nVidia Shield, but long time has passed since the last update of THD. (The 27th march date was a "description only" update, while the last real version is dated november '12)

May 06, 2013 02:48
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Raymond Corsetti

As I understand even THD is outdated. Splashtop 2 client > THD even for gaming. THD doesn't even support "Play Anywhere." or games in Fullscreen mode as 2 does. I'm just wondering if, as asked above, this update will only effect the windows client or if Android clients (where the problem is very prevalent) will also get updated. Again, if there are any logs, videos, or any further info you Devs need to get the issue solved on Android, just ask and I'll get it to you.

May 06, 2013 07:35
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Jaff
Splashtop Inc.

@Simone Tavera,Raymond Corsetti,

This fix will also fix the same issue on THD by updating the new win streamer.

win client needs to update both client app and win streamer.

May 07, 2013 01:56
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Jeffrey Wiltjer

Hi Jaff,

That is good news, so when can we expect this update to arrive? 

May 07, 2013 02:40
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Steven T Ramzel

I've created an app that overlays a game controller over android apps designed just for this kind of thing. It is on the Play Market: https://play.google.com/store/apps/details?id=com.gphrost.Overplayed

I just released it and hope to bring more platforms and features, but until then it does the trick. You can also use it with x360ce xbox controller emulator with it for maximum game support: https://code.google.com/p/x360ce/

May 07, 2013 14:34
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Raymond Corsetti

@Steve, I'm sure your app is great.. but I doubt this solves the issue for users like me using splashtop to connect to a windows pc via an android tablet using an OTG connected wireless keyboard and trackpad. Also...

@Jaff any news on when the next streamer update that includes this will ship? and do you have use for any real world beta testers?

May 16, 2013 08:06
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Steven T Ramzel
@Raymond I'm sorry that my app doesn't work for your situation. I could augment my app to include a touchscreen mouse pad, but the android cursor has very little support so otg mice can't be repositioned and will always be limited by screen borders. However, the functionality of my app is one that was requested multiple times in this forum, so I hope they see that post and can benefit from my app.
May 16, 2013 10:02
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Jaff
Splashtop Inc.

@Raymond Corsetti,

Sorry, we are not informed about the real schedule. But it's in the last polish stage, it's coming soon.

May 16, 2013 19:39
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Jaff
Splashtop Inc.

Hi all,

Just want to update you the current status for this issue.

We have a new update, Splashtop 2 for win client v2.3.0.5 days ago, but it still doesn't include the fix for this issue.

Our engineering just confirmed this fix will be in next update around the end of June. This issue should be pairing with the new win streamer.

Please be patient!

May 17, 2013 01:25
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Raymond Corsetti

Thanks Jaff, that's why I was asking.. also I like how the update falls right in line with the Shield release. :P Good work guys, and I will patiently wait for the update. Hopefully I'll get my hands on a shield review unit, or just get myself one so I can root, and bug report on that device as well. :)

May 17, 2013 08:05