Update..reboot TP..forward ports all OK

I have the same problem.  It seems to connect for a second (icon in task bar turns blue for a sec and says webOS connected), but then disconnects and give me an error that says can not connect to remote computer. 

Mine also doesn't connect to my  Mac Book Pro. Just keeps spinning

same problem. See the computer (xp via lan) on the touchpad , tap on it, type the security code in and he start spinning...

Mine does not connect or see the computer on the local lan. PC desktop from another computer connects fine so it is not a lan/firewall issue

same problem....HELP1

I have the same issue, I can connect to my Home PC, but not WORK PC. They both are on same WiFi. Please help.

Mine will not connect. Keeps on spinning round and round. Please respond with some help

has anyone gotten any support?

Hi all,

Most of connection fail issues caused by firewall, please check this link first to know how to make a basic connection within a local network:

http://support-remote.splashtop.com/entries/514283-how-do-i-make-my-tablet-phone-find-my-computer-automatically#comments

Note: please specially pay attention on opening 3 ports on Win7.

Here is another link to list some software with firewall settings, you can have a reference if you have installed any of them.

http://support-remote.splashtop.com/entries/20570351-firewall-settings-on-different-anti-virus-security-software#comments

BTW, please enable Internet discovery feature with a gmail account if you want a remote connection from different networks.

http://support-remote.splashtop.com/entries/20056888-find-your-computers-via-internet-discovery

Another useful reference on gmail login fail issue:

http://support-remote.splashtop.com/entries/20329286-why-does-my-gmail-login-fail-for-the-internet-discovery-feature

TP has been restarted a few times - app removed and downloaded again - security code has been set/reset a few times on streamer - firewall is completely turned off - none of this fixed the issue.

Ok found a solution for my TP not connecting.  Silly as it sounds it was the audio format was set to high.  Before update it would just give me a warning, which still shows up, but now it will not allow it to connect.  Lower your audio to 16 bit, 48000Hz (Dvd Quality) and try an see if it will connect.

not working for me Bernie. I don't have any audio selected at all - i'm running the streamer on a server that doesn't have any audio configured.

Dave not having any audio is probably the problem.  Over at pre central someone had a similar issue and enabled the audio and now his tp is connecting.  Something worth trying, hope it helps.

Thanks Bernie. I will give that a try. It was working fine until the update which bugs me. Not to mention that it's free now. I want a refund!

I also can not connect since the recent update.  I have Splashtop for Android as well and it connects fine to the same PC.  Ever since the update, I get to the black screen with the spinning circle and it will NEVER connect.  I agree Dave, they need to get this corrected right away because its useless right now.  

Thanks for the update Jeff. I'm running the streamer on a Dell PowerEdge server that does NOT have any audio hardware. It worked before the update to webOS 3.0.4 so I'm hoping you can get it working again. Thanks again for the update!

Sorry. Jaff not Jeff.

Dave,

I'm having the same issue and hope that Splashtop fixes it soon, I reported it in an e-mail with them.
As a temporary fix, I downloaded a virtual audio device for the server (30 day trial) and that fixed the problem.  So now they have a 30 day countdown to fix it!

Other bugs I've noticed:
Gmail passwords cannot have a space in them, or it won't authenticate.
Hosts with ATI Graphics will eventually crash DWM.exe and force Aero to close (very annoying).
Noted one about required to have sound device.

I tried these things, as well as changing the audio setting to DVD quality and its not helping my touchpad.  I can only connect once if i lose that connection and I try to connect again, it try to connect and the circle keeps on going forever or it just tells me that I can't connect.

BTW, its only with my touchpad because my Iphone, and Evo 3D connect perfectly.