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Slow connection over internet

Tim Lower
asked this on September 28, 2011 11:10

I can not get a good connection speed over the internet, and it's almost completly useless wih the very slow delay. It works just fine when I am connected to my home network. I have tried signing in with google and internet discovery. All required ports are open. I have the correct ip address and have tried changing it also. Not sure how to fix this 5 second delay I am having. If anyone could give me some advice on how to correct this I would appreciate it.

 

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Josh James

I too am having this issue.  Everything works smoothly when using devices in the same network, however when accessing another machine remotely over the internet the delay is pretty bad, several second response with something like a 3 second framerate delay.  Not sure how to remedy it.  Same issue on my kindle fire, ipod touch, and my quadcore pc with 8 gigs ram and a beastly video card.

February 08, 2012 08:06
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Jaff
Splashtop Inc.

@Josh,

What's your machine, OS and CPU?

In our system requirements, it needs a dual core CPU.

Have you read this link about performance issue?

http://support-remote.splashtop.com/entries/512340-how-can-i-improve-video-audio-smoothness-when-watching-a-movie-on-my-tablet-or-phone

However, the streaming performance heavily depends on the available bandwidth between the sites of tablet and computer. It's very different from the local network case. Please understand.

February 08, 2012 21:55
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Josh James

Thanks for the comment Jaff.

My machine is:
OS: Windows 7 Ultimate
Processor: AMD Phenom(tm) 9850 Quad-Core Processor 2.50GHz
Ram: 8.00GB
System type: 64-bit Operating System

Maybe it is just the networking being funny, everything works great on my home network, it's just slow and choppy when speaking to my computer or other computers outside of my curent network.

Examples:
PC to PC (in house): no lag
PC to PC (via internet): lots of lag, slow framerate response time.
iPod to PC (in house): no lag
iPod to PC (via internet): laggy, slow framerate response.
Kindle Fire to PC (in house): no lag
Kindle Fire to PC (via internet): laggy, slow framerate response.

Are there any special things I can enable or disable in spashtop to lower the amount of resources required to connect?  Such as disabling desktop backgrounds and such?

Thanks for your help!
Josh

February 09, 2012 09:42
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Josh James

also the link is a great source of information, I'm reading it through to check things out.  I'll keep monkeying with it.

February 09, 2012 09:44
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Jaff
Splashtop Inc.

@Josh James,

When you get connected, switch to "smooth mode" instead of default "sharp mode" should be a good solution for your case.

On ipod, please tap 3-finger to open a Control bar from bottom, select the icon with 'A' on it. 

Kindle Fire can tap menu button->Control bar->tap Sharp/Smooth button to switch Sharp/Smooth mode.

Windows client doesn't support this feature.

Another solution is to limit the streaming frame rate to reduce the streaming size, please check this link and reference my posts on Jan 29, and Jan. 31.

http://support-remote.splashtop.com/entries/20135718-srfeature-exe-and-cpu-usage

By this way, it's annoying to switch back normal frame rate needs to change the reg key value again.

February 09, 2012 19:34