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Can we expect an update of Splashtop to be compatible with WebOS 3.0.4?

Carlo Sangalang
asked this on October 22, 2011 09:20

Ever since webos 3.0.4 update, Splashtop fails to either sync or drops out after a couple of minutes of connection with the remove Windows PC. PCs I have tried with Streamer are Windows Vista machines with Intel dual-core, one with AMD, and one with Centrino 2. The connection with the remote PCs having been dropping out after a couple of minutes. I'm not
 

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Jaff
Splashtop Inc.

Hi,

For issues with WebOS 3.0.4, a work around is to change the audio settings to 16 bit, 48000Hz.on Streamer computer (no audio device configured or wrong audio configurations may cause connection fail)  We are investigating the new issue with 3.0.4.

November 02, 2011 02:28
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James Damm

how many bug reports and support questions does It take to get a response.?? I've replied in other topic streams thetnyou workaround does't work, and asked for further support, but am ignored. Please have a manager reply to this and explain how splashtop is going to resolve this issue

November 21, 2011 17:47
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Jaff
Splashtop Inc.

@James,

Sorry for late response, we are actively working on the next update recently.

We'll inform you once the update ready, please stay tuned.

Thanks for your kind patience.

November 21, 2011 20:12
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Terrence Durio

I just purchased this software two days ago and have not been able to connect!  Can I either have a refund or some support to get it to connect.  I've tried everything on the board from disabling firewalls, rebooting etc to no avail.  Does it just not work with the latest update?  If so, then that should have been stated in the app store before download.  I just keep getting the error message Cannot connect to your computer (even though the touchpad sees my laptop!  Arrgh, quite frustrating.....

December 04, 2011 01:14
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tony campanile

Me too. It will connect to local devices, but not over the web. I am also using gotomypc. and I have checked the name & IP address, but splashtop will still not connect

December 04, 2011 11:52
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Heikki Ikonen

I came across this problem because I'm connecting to a server with no audio hardware. My workaround was to install a virtual audio card called "Virtual Audio Cable" from http://www.fox-magic.com/vac.php

They have a trial download that you can get free of charge, I have not figured out what the limitation of the trial is yet though. But it made it possible to connect again from my HP Touchpad after i had upgraded to WebOS 3.0.4.

December 05, 2011 15:44
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Charley
Splashtop Inc.

Dear valued customers!!

We have released Splashtop Remote Desktop HD for HP TouchPad version 1.1.2. Please upgrade to enjoy!

Features:

  • Enable toolbar with 2-finger hold gesture.
  • Toolbar features - multi-monitor on Streamer, in-session rotation lock and session disconnect.
  • Improved connectivity through Internet Discovery.
  • Support HP TouchPad with built-in WAN module.
  • Misc bugfixes including failing to connect due to Streamer machine audio configuration.

Requires: webOS 3.0.2+

 

Best regards,

 

Splashtop Support Team

December 07, 2011 19:33
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