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Keyboard doesn't seem to work.

Tom Denic
asked this on October 25, 2011 02:16

Hi,

I have an Xperia Play.

When using Splashtop, my keyboard input on my phone doesn't seem to work. Backspace works fine, but when I type letters from the keyboard they don't show up.

Is their a setting I need to change?

Many thanks

 

Comments

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duff.dou
Splashtop Inc.

Hi, there is a system limitation (for some virtual keyboard), so please use your phone in portrait mode when input.

October 28, 2011 00:58
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Tom Denic

In portrait mode, the keyboard still doesn't work.

October 28, 2011 14:34
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Jessie Cook

Same here.  Though, the odd thing is that if I hit back on my tablet to close the keyboard after every letter it works.  Same on my phone and tablet, both running CM7

November 07, 2011 09:57
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Matt Pelzer

I am having the same problem with my tablet. It was working a week or so ago but now it does not recognize the keystrokes that are inputted. I am also using it in portrait mode and it still does not work. It does however work on my droid incredible though. 

November 09, 2011 08:52
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Marc Anderson

I am having the same issue on Asus Transformer. Special keys (backspace/enter) work, others don't. When I push back, the last key press only will show up wherever I was trying to type. Autocomplete keyboards seem to work if  you choose a suggested word. Please fix, very annoying.

November 12, 2011 22:31
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duff.dou
Splashtop Inc.

Hi all,

We're investigating on this issue.

Could you please first update to the latest version (v1.9.8.4) and try again? Any improvements?

Thank you for your patience!

November 17, 2011 00:11
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Matt Pelzer

There is no improvement for me since only the HD version was updated not the regular version

November 18, 2011 12:11
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Carlos Cavallin

Just bought the app for my Android Vizio tablet running Android 2.2 and the keystrokes do not go through to the host. Tried in portrait mode and did not work either.

November 18, 2011 15:46
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Austneal
I also have the xperia play. When using the swype keyboard, it doesn't seem to work correcty. When you press a single letter, it doesn't insert it. However, when I switched it to the default android keyboard that doesn't support swype, it seemed to work fine
November 19, 2011 22:43
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Austneal
I also have the xperia play. When using the swype keyboard, it doesn't seem to work correcty. When you press a single letter, it doesn't insert it. However, when I switched it to the default android keyboard that doesn't support swype, it seemed to work fine
November 19, 2011 22:44
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saryyin
Splashtop Inc.

Hi all,

Can you tell me which keyboard do you use? Can you work when switch it to the default android keyboard?

November 20, 2011 19:13
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Andy Foo

I have keyboard problems with using splashtop remote v1.9.8.4 r14067 on my ASUS Transformer TF101.

Key presses don't register at all when used with the SwiftKey X Tablet keyboard and Asus English (US) Keyboard. However keypresses do register when using the English (US) keyboard. it was working well with the swiftkey keyboard before a recent update.

Please resolve this quickly. its frustrating having to change keyboard all the time.

November 22, 2011 17:57
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saryyin
Splashtop Inc.

Hi Andy,

We can reproduce the problem with Swiftkey, but can' t reproduce it with Asus English(US) keyboard.

Do you use onscreen keyboard or docking keyboard?  Does every key can't be input with ASUS English (US) keyboard?

Where do you input in windows, browser or word file?

Sorry for the inconvenience.

November 29, 2011 00:43
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Tommy Rayburn

Were you able to replicate it with SWYPE also?

December 06, 2011 06:17
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saryyin
Splashtop Inc.

@Tommy, Swype can work.

December 06, 2011 21:37
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Brendan Hackett

I am using a mac and a kindle fire and like everyone else the keyboard doesn't work. Any suggestions?

December 08, 2011 18:53
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saryyin
Splashtop Inc.

@ Brendan,

Please tell me which keyboard do you use? and what is your language?

Please try to use your KF in portrait mode when input.

December 12, 2011 18:57
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SignedAdam

I am having the same problem, and I have version 1.6.0.5, android phone to a IMac, with the swiftkey, i have also tried the default keyboard, both have problems on my Sony Ericsson Xperia Ray, This has been ongoing for a long time now, and I am very disappointed, please fix it now, I have tried everything, 

December 23, 2011 04:07
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Dushan Skorich

i just purchased a Nook color and when I'm on Splashtop I don't have keyboard access so I can't work remotely on my PC. Am I doing something wrong? Where's the keyboard?

December 26, 2011 06:43
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saryyin

@Dushan,

You can click the icon at the lower right corner.Then the keyboard will pop up.

See the attachment.

December 26, 2011 22:22
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saryyin
Splashtop Inc.

Hi all,

For Xperia Play problem,one user fixed it by disable the "prediction mode" for the keyboard.

Please try it.

December 27, 2011 21:25
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Shawn Hall

New user as of today.  Have latest versions of Splashtop.  HTC Evo 4G, OS 2.3.3.  Stock keyboard works but my preferred keyboard Swiftkey X 2.2.0.77 does not.  Only typing 1 key and hit back button works, which is not a good work-around.

January 06, 2012 11:38
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Javier

Im running the latest vesion of Splashtop 1.6.5.6 on a stock Motorola Photon, stock keyboard does not work or swiftkey. Can you please update us on the status of this issue? Thanks

January 07, 2012 15:53
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saryyin
Splashtop Inc.

@Shawn,

We are working on the problem about Swiftkey X .

 

@Javier,

Try in portrait mode or disable the "prediction mode" for the keyboard can work as a work-around way?  

January 08, 2012 23:05
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Brendan Kish

i am having the same problem with swiftkey

January 09, 2012 01:08
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Brendan Kish

although this is not ideal in any way, i found that typing one character and pressing space will type the character that you want and then you just have to hit backspace to get back to it.

January 09, 2012 01:12
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Jdblaich

I own this on the touchpad and on android.  The touchpad keyboarding works flawlessly.  The android version sucks as far as keyboarding goes.

It seems that the author has asked which keyboard we are using.  This is a good question for debugging purposes but is a cop out if he is looking for excuses.

This has been ongoing with this product for some time now, and there seems to be no resolution in sight.

Which keyboard you use shouldnt matter.  I have used this on every one of my android devices with stock and replacement keyboards.  Nothing seems to make a difference.  Xoom, nook color, acer a tab 500, htc evo 4g, motorola triumph, all fail.  Please fix this.  And fix the resolution issues that keep the start menu from displaying properly.

January 14, 2012 06:01
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saryyin
Splashtop Inc.

The keyboard can't input in the horizontal screen for phone version is a limitation for android 2.X . As a workround,please try to input in portrait mode.

We have known issues with the keyboard which use "prediction mode"", such Swiftkey X. As a workround is disable "prediction mode"" or change to other keyboard.

The above two problem isn't related with which device you used. 

If you have problem with other keyboard.  please provide more information about the keyboard and language.

January 16, 2012 23:09
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Jason Krewson
I use the dock keyboard for Asus Transformer TF101, when I go to play a game w,a,s,d, movement keys do not work, from what i was told they used to work, anyhelp? thank you, -Jason-
January 16, 2012 23:23
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David Hibner

I have a Kindle Fire and can not make the virtual keyboard come up to edit or create Word or Excel documents. The magifier looking tab should bring it up so that files on my computer can be worked on.  Right?

February 14, 2012 20:32
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saryyin
Splashtop Inc.

@Jason,it is a known issue for us, we will improve it.

@David, You need to press the keyboard icon on the lower right corner to bring up the keyoard.

February 14, 2012 22:36
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Phearak Choun

I also have the xperia play, and have the same problem with inputting text, only " ,?- " keys work will there be a fix to this problem soon?

February 19, 2012 04:37
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Phearak Choun

Splashtop no longer can connect to the streamer via 3G

February 20, 2012 01:10
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Benjamin Tittel

For me changing to a keyboard without suggest/ auto complete function helped.

February 28, 2012 10:55
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Bill

Doesnt work for crap in ICS on a galaxy tablet either so try again...

March 16, 2012 15:54
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C. Hatton Humphrey

Running Motorola Xoom ICS and the "Hacker's Keyboard" gives no input for keyboard, even with all suggestion/prediction turned off.  I switched back to the standard ICS keyboard and turned off those same settings and it works fine.

One interesting thing - when I use my bluetooth keyboard, it does a strange thing trying to use the Sshift key (mistake left in on purpose)... when I  Ccapitalize Lletters it Ssends the letter twice, once capped and once not.  It's not consistent though... Eeven in Typing this Message it Ddid not Ddo It Occasionally. 

March 19, 2012 03:40
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Marc Anderson

5 months later still having issues on my ASUS Transformer.

@C. Hatton Humphrey - I have the same issue with the capitalization. I've found that mine is caused by releasing the shift key before the letter key. If I let go of shift first, I get the double. If I let go of the letter key first, then I don't get the double letter. Lame.

Can't believe these errors are still lingering for this app.

March 19, 2012 07:41
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Charles Conway

I have the same issue when using the software keyboard and hardware keyboards.  The software keyboard will only enter one letter at a time by bring the keyboard up, typing the letter, and then minimizing the keyboard.  If I input more than one letter/number at a time it not only won't show the letter but will sometimes result in the connection dropping.  When using the hardware keyboards (bluetooth AND USB connections) the left shift key does the double letter, one capitalized and one not, thing.

March 23, 2012 13:05
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Erkki Alvenmod

I see from the above thread that the issue with Swiftkey X has been noticed and that Splashtop are working on a fix. I just installed this excellent piece of software and am very satisfied with it. But, I have the same problems as many others using Swiftkey, I am running a Samsung Galaxy SII with ICS. When will this issue be fixed? Status?

April 01, 2012 00:54
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jake nolan

Is there going to be any support with the swype keyborad

April 01, 2012 17:10
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John
How long is this gonna take? Running swiftkey X myself with ics 4.0.4 but it has been the same for previous versions and its really annoying having to type one letter and then minimize keyboard and bring up keyboard again to type the next letter.. Another bug is the sound delay which is off by approx 300ms while your at it. Its such a shame on an otherwise really great app
April 05, 2012 01:08
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Harper Hendee
I am also having this issue on my nexus S running ICS. Problem with swype and stock keyboards.
April 16, 2012 06:17
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saryyin
Splashtop Inc.

Hi all,

Some user replied that by upgrading to Swiftkey 3, the tryping issue has been fixed.Please try  it.

April 16, 2012 19:11
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Andreas

Same with Galaxy 10.1 tablet, Hacker's keyboard v1.31, Splashtop HD v 1.9.9.5. Typing space (or some other) adds all letters that were typed till then. Splashtop works fine with "native" keyboard.

May 20, 2012 03:39
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Lukim

Hi there, I'm using a Asus TF300t, just downloaded the splashtop remote hd and the keyboard works like crap...

I'm using a FR keyboard input but the keyboard here is us, is there a way to change the input?

also when i use the virtual keyboard, everthing is melted

 

please find a way to fix this !!!

 

thank you

June 27, 2012 03:19
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Mark Wohrlin
Well. Splashtop works fine with Swype I just found out.the problem is swiftkey.
May 09, 2013 21:46
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Doug Dennison

Galaxy Note, same problem. Brendan Kish's suggestion ("although this is not ideal in any way, i found that typing one character and pressing space will type the character that you want and then you just have to hit backspace to get back to it.") works, but is cumbersome. Samsung default keyboard also does not work for me, nor does Swype. For what it's worth, press-and-hold characters and punctuation seem to work okay.  It's just regular alphanumeric characters that are the problem. On Swiftkey, numbers on the alternate numeric keyboard behave the same way - character + space will render them. On the default Samsung keyboard, if I press and hold a numeral at the top of the keyboard, it works, but the press-and-hold character is the same as the regularly typed character - the numeral selected. Maybe this information will help identify the problem?

October 10, 2013 06:57
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John S. Dorin

I see this issue was originally posted in 2011. It's clear to me that the Splashtop team is either unwilling or unable to correct the issue. I will rate the app accordingly...right before I uninstall it and find something that works.

December 30, 2013 19:33
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Elizabeth Marley

I'm having this issue on my Galaxy S3.  Landscape vs portrait makes no difference.  I have to type the character I want and then backspace after each character to get it to appear.  This is really frustrating.  Appears that after 2 years this is still an ongoing issue...

January 04, 2014 20:44
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Sarge

I am having the same issues on the Galaxy S4 and the Galaxy Note 10.1 2014 Edition. Really wish they would resolve this issue. Guess it is time to start looking for a new remote access app to use and stop spreading the good word about Splashtop.

April 23, 2014 03:24
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Alex
Splashtop Inc.

@Elizabeth Marley,

That seems related to the Input Method Prediction, in our latest client, when you activate the s/w keyboard, there is a configuration icon on the hotbar at the screen top, press that icon to expand the setting area, and uncheck "prediction" one, it might be able to solve your problem. 

April 25, 2014 01:53
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Alex
Splashtop Inc.

@Sarge,

can you detail more about your input issue? we are willing to help. thanks.

April 25, 2014 01:54
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Sarge

@Alex

 

This seems to have worked thank you very much

April 25, 2014 16:05
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Craig Robertson

I'm having difficulty using keyboard as well. This prevents me from even being able to login to my computer!

I am using Sony Xperia Z1 with Android ver. 4.4.2
I am using keyboard: Xperia Keyboard

Issue: When I type numbers or letters it appears they are not relaying to my PC. I thought it might be an autospell issue and tried hitting space after every word it tried to assume I was typing so it would input it in, but still had no results. I also tried hitting space after every autospell guess and it wouldn't enter a single letter onscreen to login.  The "Return" button works fine though as I get many failed login attempts! :P lol   I can't say when this stopped working because I hadn't tried using it in over a year after purchase :P.   I am sad that a paid app is having this kind of issues though.

June 03, 2014 06:33
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Alex
Splashtop Inc.

@Craig Robertson, 

We ever received similar report about input method compatibility issue on this specific input method, here are  suggestions to you. 1) please try a new input method to see any difference, 2) please try Splashtop 2 to see any difference. 

June 03, 2014 18:31
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Craig Robertson

@Alex   Thanks Switching to Splashtop 2 fixed my issue. Surprised by your subscription model, but I see why you switched to it. May even try it out since it seems reasonable. I do appreciate that I can still connect on my local network without paying.  Thanks for the info.

June 03, 2014 19:22