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Cant connect with Macbook Pro to PC but can with iPad2
Brian Bosworth
asked this on October 28, 2011 11:07
I cant connect to my PC with my Macbook Pro using Splastop 1.0.3, but I can connect to the same PC using Splashtop 1.6.0.2 on my iPad2. The streamer version I am using on my PC is 1.6.0.1
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My Mac Pro is version 10.5.8 does this mean I'm not going to be able to install Splashtop on it or will you support 10.5.8?
BTW as you probably know it won't install.
me too, cannot connect Macbook Pro running Lion to a PC running latest version of Splashtop Streamer
Dear valued customers:
Update release v1.0.7 of Splashtop Remote Desktop for Mac has just been released a couple of days ago.
Please kindly update your Splashtop client version to v1.0.7 and try if it has addressed your connectivity issues.
If you are still experiencing connectivity issues, please kindly help to attach Splashtop client log in this thread for our analysis.
Steps for retreiving the client log -
Mac OSX 10.6 Snow Leopard
1. Reproduce your connectivity issue in Splashtop and then close the app.
2. open Finder
3. Copy log file from "[user]/library/Logs/STClient.log"
Mac OSX 10.7 Lion
1. open Terminal (Applications -> Utilities -> Terminal)
2. write "chflags nohidden ~/Library/ " and press return
3. open finder
4. go to your user folder
5. go to Library -> Containers -> com.splashtop.remote.macosx -> Data -> Library -> Logs
6. copy STClient.log and paste it to the Desktop
Please then attach the log file to this discussion thread or send it with a support ticket to our support team.
We are looking forward to help you resolve your issue!!!
Best regards,
Splashtop Support Team
Dear valued customers:
Please kindly update your Splashtop app for Mac to the latest version v1.2.2.
In any case, if you still experience issues of connectivity through Internet after upgrading to v1.2.2, you can try to run the app in 32bit mode.
To run Splashtop app in 32bit mode, follow these steps:
- Open Finder.
- Go to Applications
- Search "Splashtop Remote Desktop" app and right click on it
- Select "Get info"
- Search "Open in 32-bit mode" and check it
- Close the info window
- Run Splashtop Remote and try to connect the streamer
Hope the lastest version and 32-bit mode could help fixing your connectivity problems.
Best regards,
Splashtop Support Team
I am having a similar issue, I can connect to my PC all day long from my iPad using internet discovery from either on WiFi or Cellular. I can't connect from my MacBook using the same WiFi. I can see the computer, but cannot connect.
Mac OSX 10.8.2
Splashtop remote 1.3.6 and Streamer on the other end the streamer version is 2.2.5.1