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MAC could not connect to remote windows, but iPhone can
Michael Kazoroski
asked this on November 11, 2011 06:15
From my IMac, I can find my Windows PC, I am able to connect and enter my security code, but then Splashtop Remote crashes and will not load my Windows PC desktop. Please help.
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Dear Michael:
Update release v1.0.7 of Splashtop Remote Desktop for Mac has just been released a couple of days ago.
Please kindly update your Splashtop client version to v1.0.7 and try if it has addressed your connectivity issues.
If you are still experiencing connectivity issues, please kindly help to attach Splashtop client log in this thread for our analysis.
Steps for retreiving the client log -
Mac OSX 10.6 Snow Leopard
1. Reproduce your connectivity issue in Splashtop and then close the app.
2. open Finder
3. Copy log file from "[user]/library/Logs/STClient.log"
Mac OSX 10.7 Lion
1. open Terminal (Applications -> Utilities -> Terminal)
2. write "chflags nohidden ~/Library/ " and press return
3. open finder
4. go to your user folder
5. go to Library -> Containers -> com.splashtop.remote.macosx -> Data -> Library -> Logs
6. copy STClient.log and paste it to the Desktop
Please then attach the log file to this discussion thread or send it with a support ticket to our support team.
We are looking forward to help you resolve your issue!!!
Best regards,
Splashtop Support Team
Please check the log file in the attachment.
I have tried the steps below and I still cannot connect. Also, the was not Logs directory or STClient.log
i have this very problem, although the problem is only with internet discovery, when i connect at home with my laptop i have no issues getting the remote desktop on my mac.
solve this pleeeeeeease!
Dear valued customers:
Thanks for your kind assistance in sharing the client logs with us and helping us to find the clues.
As we are still working tirelessly in search of more clues and fixes, we would really need your continuing assistance and patience.
Please please please kindly help to submit a formal support ticket here - http://support-remote.splashtop.com/requests/new
Our delicated support team can provide more delicated support for you via the ticket support system.
Many thanks and Happy New Year!
Splashtop Support Team
I have the same trouble,and I am sure that Splashtop remote was updated to new version.
And I found,Splashtop for iPad can not remote Splashtop for Windows too.Only Splashtop for iPhone can reomte.
What is happen?
Could you fix it?
I have resolved my issue. The issue was with my wireless router, and a setting in the firewall. I never liked the router, so I decided to replace it with an Apple Airport Extreme. Once the upgrade took place, my issues with Splashtop were resolved.
@Michael Kazoroski ,
Thanks for this valuable update.
Could you share us what your old router is?
Dear valued customers:
Please kindly update your Splashtop app for Mac to the latest version v1.2.2.
In any case, if you still experience issues of connectivity through Internet after upgrading to v1.2.2, you can try to run the app in 32bit mode.
To run Splashtop app in 32bit mode, follow these steps:
- Open Finder.
- Go to Applications
- Search "Splashtop Remote Desktop" app and right click on it
- Select "Get info"
- Search "Open in 32-bit mode" and check it
- Close the info window
- Run Splashtop Remote and try to connect the streamer
Hope the lastest version and 32-bit mode could help fixing your connectivity problems.
Best regards,
Splashtop Support Team
Hi I got the same issue with splashtop 1.2.2. I already changed to 32bit mode. Also I tried with this http://support-remote.splashtop.com/entries/516031-firewall-setting.... But nothing works... :S