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still cannot connect with remote PC (the latest client)

peng cheng
asked this on November 18, 2011 21:50

ver 1.0.7 updated in mac app store

could find the remote PC. However, still cannot connect with it.

Ipad/iphone can

Please solve this problem as soon as possbile

 

MAC lion/macbook air/remote win xp pc
 

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peng cheng

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November 18, 2011 21:51
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peng cheng

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November 18, 2011 21:51
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Charley
Splashtop Inc.

Dear Peng Cheng:

Update release v1.0.7 of Splashtop Remote Desktop for Mac has just been released a couple of days ago.

Please kindly update your Splashtop client version to v1.0.7 and try if it has addressed your connectivity issues.

If you are still experiencing connectivity issues, please kindly help to attach Splashtop client log in this thread for our analysis.

Steps for retreiving the client log -

Mac OSX 10.6 Snow Leopard

1. Reproduce your connectivity issue in Splashtop and then close the app.

2. open Finder

3. Copy log file from "[user]/library/Logs/STClient.log"

Mac OSX 10.7 Lion

 1. open Terminal (Applications -> Utilities -> Terminal)
 2. write "chflags nohidden ~/Library/  " and press return
 3. open finder
 4. go to your user folder
 5. go to Library -> Containers -> com.splashtop.remote.macosx -> Data -> Library -> Logs
 6. copy STClient.log and paste it to the Desktop

Please then attach the log file to this discussion thread or send it with a support ticket to our support team.

We are looking forward to help you resolve your issue!!!

Best regards,

Splashtop Support Team

November 21, 2011 01:07
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Hasan

I have the same problem, i can find the computer but does not connect with Mac. I have no problem connecting from iPhone.

Please solve...

November 26, 2011 20:46
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Hasan

This problem started just after the latest update, I had no problem before...

November 26, 2011 20:47
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Hasan

Hello.... Any solution???

November 27, 2011 21:47
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Splashtop Support
Splashtop Inc.
Ajax_loader_small Answer

Dear valued customers:

Please kindly update your Splashtop app for Mac to the latest version v1.2.2.

In any case, if you still experience issues of connectivity through Internet after upgrading to v1.2.2, you can try to run the app in 32bit mode.

To run Splashtop app in 32bit mode, follow these steps:

- Open Finder.
- Go to Applications
- Search "Splashtop Remote Desktop" app and right click on it
- Select "Get info"
- Search "Open in 32-bit mode" and check it
- Close the info window
- Run Splashtop Remote and try to connect the streamer

 

Hope the lastest version and 32-bit mode could help fixing your connectivity problems.

 

Best regards,

 

Splashtop Support Team

March 14, 2012 19:56
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