I cant log onto my desk top. I continue to get the connect failed message. Any suggestions?

@leon rousso,

Is your tablet/phone able to connect to your computer if they are connecting to a same router?

If not, please check the firewall settings on Streamer and disable it or allow Splashtop streamer files to be the xeception list, please have a reference from this link if you have installed any anti-virus software.

http://support-remote.splashtop.com/entries/20570351-firewall-settings-on-different-anti-virus-security-software

@ Jaff my phone is doing the same; and they are able to connect when they are on the same router.

SO my kindle fire and my computer connect fine, its just that after i disconnect and go back to my computer everything is bigger. ater i start using the computer it usually goes back the way it is supposed to be. but now, it doesnt want to go back. The problems inculde bigger tool b, and desktop icons, now i tried fixing it with my computer setings but that didnt work. so i would greatly appreciate any ideas on how to fix this. besides that, i love this app :)

I downloaded this less than a week ago and it worked a couple times on my Droid Razr connecting to my home PC but now everytime I try to connect over 3g, it knocks my 3g offline and drops the connection before it connects. I've even uninstalled and reinstalled to no avail. It worked fine a few times, now it doesn't. What gives?? Everytime it knocks my phones 3g out!

@Howard Sweeten,

Have you enabled Internet discovery feature with a gmail? If yes and still not work, check the firewall settings from 3rd party software like anti-virus to allow some files of Splashtop Streamer be the exception list. Two links could be a good reference.

http://support-remote.splashtop.com/entries/20056888-find-your-computers-via-internet-discovery

http://support-remote.splashtop.com/entries/20570351-firewall-settings-on-different-anti-virus-security-software

@Kala Ornellas,

Is your computer running Windows7? if so, please check this link for possible reason and solution for this big icon issue.

http://support-remote.splashtop.com/entries/20320993-why-do-i-only-see-part-of-my-computer-screen-on-my-tablet-phone

@J. Lilly,

For 3g, it usually has an unstable bandwidth in different timeframes and different locations, it'll share the bandwidth with the users nearby served by a same carrier, even though the signal strength looks good. You can try our latest Streamer version v1.7.0.4(instructions in v1.7.0.1 as below link) and enable a hidden feature for 3g users to see if there's better connectivity. Hope you can share us your experience if you tried it. Thanks.

http://support-remote.splashtop.com/entries/20757363-windows-streamer-version-1-7-0-1-released

I tried the 3-finger tap on my ASUS Transformer to try to access the second monitor connected to my laptop, but I end up giving it the 1-finger salute. What am I doing wrong? When I try to do the 3-finger thing, it just slightly adjusts the zoom.

Nope. The 3g 'fix' didn't fix a thing. It still drops my 3g out every single time I try to connect now and it does it everywhere. I'm going to have to uninstall this and look for something that works....

@Bob Smith,

Most of Galaxy tab users are using Splashtop Remote smoothly, welcome to have a try!

@Chris Tillman ,

Are you using 3-finger tap? just tap 3 fingers on the tablet without any movement, it'll open a bar from bottom. BTW, what's the version of your Splashtop Remote Desktop HD for android?

@J. Lilly ,

Could you share us what your 3g carrier is? Verizon?

when will splashtop hd support Galaxy tab 7" tablet such as 7 plus and 7.7 without the colors problem...

i found that the non-HD version can display it correctly.

i am so disappointed on buying splashtop hd now...

My 3G carrier is Verizon.

Have Nook Tablet and Samsung Galaxy S II w/Splashtop Desktop Remote can connect wireless for both. But cannot connect from outside the home through GMail account to home computer. Turned off firewall on home pc and still did not connect.

Forgot have T-Mobile 4g on Samsung SII

I have just installed splashtop remote on my windows laptop and kindle fire. It seems to be working just fine on my laptop and it found my laptop on my kindle fire but says that it could not reach and when I click on my laptop on the fire, it says the connection failed.

how do i find my ip  or dns

Badly need this "Some colors are rendered incorrectly." fixed, liked how splashtop worked with my new Samsung 7.7, but those colors are really annoying and make it almost unusable due to this color-ghosting effect.

Hi, I've tried the new version, but the issue is not fixed, the ghosting is there. Though I've tried to make a screenshot - on it everything looks fine, but in the app it's not, here is a photo: http://dl.dropbox.com/u/694479/20120208_153748.jpg

Connected Droid Bionic and got connected to my Server 2008. First time, left computer screeen active and Bionic wouldnt respond to any Touch. Tried again and keyboard doesnt show up on touch, but when got keyboard displayed, chars DONT GO TO INPUT field. When cursor is positioned with mouse, characters for ID and PASSWORD are not accepted by my signon screen. Keyboard sucks. Drop downs dont drop. Not as good as PocketCloud, but better windowing, not just a keyhole to view. Total Silverlight screen squeezed together well. Move the screen UP by sliding finnger DOWN? You gotta be kidding! MOVE screen UNDER the mouse?? Ha ha ha. TAPPING BUTTON NO WORK. CLICKING MOUSE NO WORK. POCKETCLOUD NOT THAT CRAZY!  Is it the Browser?? Is it SILVERLIGHT = NO BUTTONS?  Silverlight is our ONLY reason to run a computer from a phone! Yer little Right Click and Left Click mice are CUTE, but would be CUTER if they WORKED..

Just installed it on my rezound and it finds it using the gmail account but notices when I try to login to the account the 4G drops in and out then says connection dropped or cannot find 

ASUS Transformer tablet:

• On this tablet, a right-mouse click will be interpreted as the "Back" action.  This results from a limitation related to Honeycomb implementation, and may be fixed by Android 4.0 (Ice Cream Sandwich).

I got Ice Cream Sandwich on my ASUS Transformer, and the right click still does't work!

Don't trow your money away with splashot, there is no support...

Go for "2x client" or "Remote RDP" they got the right click since Honeycomb!

Android 4.0 (Ice Cream Sandwich) Issue

The navigation bar at the bottom of the screen is covering the lower portion of my remote desktop.

This means I cant access the Taskbar on my windows machine.

This wouldn't be an issue but my tablet is lacking three finger touch at the moment so I cant use the scroll gesture.

Do you have any plans to add a settings option to activate a "system UI Visibility" tag such as 'FLAG_FULLSCREEN' ?

I see splashtop already has utilised the 'SYSTEM_UI_FLAG_LOW_PROFILE' flag that makes the bar run in a low profile mode.

An option in the settings to choose between these two flags would be a very welcome feature in my opinion. 

If you are worried about the User loosing functionality you could simply make the bar visible again whenever the user calls up the keyboard.

Thank you for taking the time to read this and respond.

I have an Asus Prime, and am trying to connect at work.  I have a coworker who has an ipad2 and is connected.  He can even see my laptop but I can't.  On my Splashtop streamer, under the Network Tab, it won't let me sign in to my gmail account.

Why am I getting the "Could not reach" on my app page?

Right click still doesn't work properly on Asus Transformer. Also, the hold for right click doesn't work to well. (i find) if you could offer us the ability to choose from a few different gestures? Like 2 fingers, holding, and maybe a few others? 

Also, is it possible to use an controller with Splashtop? If not now perhaps in the future? it would be amazing to be able to use my xbox controller with this.

On Splashtop hd when we hold left click to emulate right click it makes a left click before it.

My Asus Transformer hasn't been able to make a remote connection since the ICS update; connecting locally is quick and painless.  I connect to Google, just not through to computer.  Checked IP#, all looks good.  What next?

Im having the same problem as Steven Norman with the status bar covering the windows taskbar. Id really like to just hide the android status bar completely because when im working in windows, I have no need to see the android status bar anyway.

Hey Eric, I have started using the standard version of the app as aposed to the HD version.

It seems to be a much more mature app.

Whilst it still doesn't hide the system UI it does have a very useful pop-up menu.

I can switch mouse modes, video resolution, show a scroll bar and even switch between the remote computers desktops.

Hopefully these features - plus the hiding of the status bar - will be added to the HD version soon.

I recently downloaded and tried the app and encountered some issues which unfortunately forced me to remove it.

1st - the main monitor display on my archos tablet was shaving off the top and bottom of my computer display which is vital for use, it's running at 1680 X 1050

2nd - streaming video was choppy even through the wifi on my home network, let alone through the internet, it is not choppy with my other streaming programs (myview and orb), also my computer is a new quad core, windows 7, with 16gig of ram and dual video cards so processing speed is not an issue

3d - I run a quad monitor set-up, which I know from previous comments means I'm some uber small percentage of the population, but instead of a monitor swap option, if it cycled then it would not matter how many monitors you had

I think this app has some real potential, but I was specifically looking for remote video streaming and currently this just does not cut it.

I'll keep an eye on your development for future consideration.

Cheers,

Matthew

hi there, i both this app for my Asus prime table , now I'm trying to use and it say: " application not licensed" This application is not licensed. Please purchase it from Android Market.  I did on feb and it was working good until yesterday.  What should I do ???

I have 2 questions :Will there be a HD version for the Fire? and Is there a way to connect to the computer that doesn't shrink the CPU screen down?  Because now, when I connect the SD version for the Fire to the CPU it shrinks the CPU's screen down to about a quarter of it's origional size.

Samsung 7" tablet / Huawei Mediapad 7" tablet (running Honeycomb):

• Some colors are rendered incorrectly. This issue may be fixed by HD version v1.9.8.6, please have a try and share us your result in below comment.

I have Samsung Galaxy tab 7.7 and still Im having this problem. Have updated new one.

Same here as Steven Norman, the navigation bar at the bottom of the screen is covering the lower portion of my remote desktop.  As I know I should use the standard version, but, is there any date you are going to solve this?

Splashtop remote  version 1.6.6.1

Samsung Galaxy S, firmware 2.3.6

Streamer on various Windows 7 desktops at university site

Problem: Remote loses connection every few minutes.

Bluetooth is always disabled; not sure how practical it is to set static IP addresses for mutliple university desktops.

Any other suggestions? Is it a firewall issue?

@Petri Sipola ,

We just released a new update for Android HD v1.9.9.5, please have a try to see if it helps.

@Steven Norman , Victor Pereyra,

Navigation bar at bottom is reserved by system, it's a limitation, sorry about this inconvenience, anyway, adjust resolution lower on computer side may help.

@David Dunn,

Please open a ticket for specific support by our support staff. http://support-remote.splashtop.com/anonymous_requests/new

Hi all,

"not licensed" issue from Goole Play should be fixed in latest versions v1.6.6.1 for non-HD, and v1.9.9.5 for HD, welcome to have a try. They also have some improvements, please refer to the release note.

http://support-remote.splashtop.com/forums/237205-announcements

@ Jaff,

sorry to say this update didn't fix my icon and taskbar "ghosting". My device is Samsung galaxy tab 7.7 3G (GT-P6800).

Have not tried it for a while but is the remote computer or droid microphone active on the host computer yet?

I have the same problem as Petri Sipola and PsychodelEKS on my samsung 7.7 (android 3.2) with splashtop HD 1.9.9.5. I asked for a refund on the playstore because with this issue the app is not really usable. Please fix it and I'll buy it.

I'm getting the same problem as @Kala Ornellas! everthing on my screen is so big but all the setting is normal. I have look at the link Jaff gave Kala Ornellas but it is not the DPI setting. I'm using window vista and i was connecting it to my Asus Transformer. Can someone please help me!!

I am having the issue where on Verizon 4g, with android GB and Splashtop non-HD I can not connect. I can't try out the port forwarding because I use it to connect to my office machine when away and  don't think they will let me play with the switch to port forward :) Please let me know when it is fixed, and please let it be soon :/

I've just purchased Splashtop Romote Desktop, but I didn't realize that it only can work just for the same wireless network so it is Nothing for anywhere access purpose for my Galaxy Note to my pc laptop. The reason that I decided to buy is that I want to have access to my pc laptop which is connected to wireless at home anywhere from my 3G phone . Feel disappointed though. By the way, could you please help me to fix this ? Thanks

That's not true San, I can connect from my tablet to my home pc without  problem

Hi Victor, and did you use 3G with your phone whilst your pc is connected to wireless network at home ? If that is true, then that is all I want. Did you do anything with it to make it work or it just work automatically as it should ? Kindly help :) thanks

Hi san, that's exactly what I do.  And I didn't make any extra configuration, just install it and use it.

Right click still does not work on my Asus TF300T (Android 4.03.).... :( it's soo sad... it would be a PERFECT app but this bloody bug renders the solution practically unusable... PLEASE FIX. IT IS NOT A HONEYCOMB BUG!!! Concurrent products have solved it!!!

RIGHT CLICK SOLUTION for Asus Transformers (from support), please modify this topic accordingly:

- Go to System settings (of the tablet, not the app) --> ASUS custom settings --> Right click behaviour --> set it to "context menu"

@Janos Biro,

Much appreciated for your sharing ,we've updated our FAQ accordingly.

Hello Jaff/splashtop,

i have been trying to resolve my issue with your tech support and i am getting no where. they have asked me 3 different times (1-2 weeks between responses) the same question/statement. Please use internet discovery. Well, it is on. it has been on since the begining. ive even went and registered for the splashtop 2 user/password and am signed in both gmail and splashtop accounts on my streamer(s). i dont know what happened just one day it stopped working. 

i am able to login on both my laptop and desktop using my galaxy nexus phone when i am on the same wifi. However if i am off of my wifi and using any thing other than my wifi i am unable to connect (i can "see" my computers but not able to log into them). On the very rare occasion (once a week)i can actually log onto one of my machines remotely for about 1-2 seconds then i get booted off. this has nothing to do with bandwidth or connectivity. it used to work fine and now it doesnt. please help, i used your app at least 10 times or more daily and i wouldnt mind partaking in your new paid subscription only plan but until this is resolved......

Galaxy Nexus - Verizon (usually operating on 4G LTE) typical speeds 17M up/down

Laptop/Desktop (Win7) - DSL 2M up/7M down

@Brian,

Sorry for the frustration. Your case actually is a little complicated.

You use ipad with Splashtop 2 app(v2.0.0.6) to connect to your computers which are running with Streamer v2.0.0.8, and you use android phone with Splashtop Remote for android phone app v1.6.6.2 to connect to the same computers. These 2 apps currently use different ways to do the remote connection, Splashtop 2 app uses new Splashtop account (you should have some successful usages on ipad already), and android phone uses Internet Discovery(gmail).

At this moment, the app Splashtop Remote for android phone has known issue on connection using 4G with Spalshtop, please check this link for more info: http://support-remote.splashtop.com/entries/20537498-does-splashtop-remote-support-connection-via-4g

It can work around by using ports forwarding, but needs some tech know-how, we suggest you can wait for our Splashtop 2 for Android phones app released. It'll use the same structure with Splashtop 2 for iPad, then you can use a same Splashtop account for both your ipad and android phone to connect to your computers via wifi or 4G(needs AAP activated). It's coming soon, please stay tuned.

Hope this helps.

Hello,

is it possible to remove/hide the android status bar with splashtop.  Any video player can hide it, why not splashtop?

Hey Kai, that is a common request, however there is a strong reluctance to for apps to hide the navigation bar to maintain compatibility with tablets that do not have hardware back buttons and because some elements of android behave poorly when the bar is forcibly hidden. The methods to forcibly hide it all require your device to be rooted. You can use a gesture control app to set up a specific stroke of the screen to show/hide it or for myself I have chosen a ROM that has this functionality built in to the power menu. now that splashtop has a disconnect button in the pop up menu its a feature that could be implemented but I've had various inconsistant results when the bar is hidden on the fly. Hopefully splashtop will add this as an option in the settings with a warning that results may vary. For now we wait.