Get help/Frequently Asked Questions/Hot Topics

How can I connect my tablet/phone(with v1.x app) to my computer with Splashtop Streamer 2 installed?

Splashtop Support
posted this on June 29, 2012, 02:52

We recently released a new Splashtop 2 app which is currently only for the iPad and Android tablets.  If you are using other tablets/phones with v1.x app, or if you are using our other apps such as Whiteboard, Presenter, FileHound, CamCam, XDisplay, Touchpad, etc., and you have already updated to the new Splashtop Streamer or above version (for Windows or Mac), please follow the steps below in order to keep your Splashtop Remote Desktop app capable of connecting to this new Streamer on your computer:

1. Click the Advanced tab(or 'Others' tab in v2.0.0.6+) tab (shown in the illustration below) in the Splashtop Streamer dialog box.

2. Make sure these settings have been properly filled in (same as Streamer v1.7.x).

  • Security code:  You can redefine a new security code if you wish, or, just input your existing code here twice (in the Create your security code and Confirm your security code fields).
  • Google account:  Input your Gmail (Google Account field) and related password (Password field) which is needed for the Internet Discovery function.
  • Port: 6783 is the default value in the Port field.  Don't forget, if you change this value, you must create a manual connection profile in your Splashtop app in order to access the computer.

3. Ignore the settings in the other tabs.

In this way, you can connect your client device to your computer as you did with Splashtop Streamer v1.7.x.






User photo
camilo rodriguez

The second section in the security won't let anything be typed into it.

June 30, 2012, 19:17
User photo
Splashtop Support
Splashtop Inc.


Does the Security Code you set meet our security requirement? The Security Code MUST be between 8 and 20 characters long;  MUST contain both letters and numbers;  and may optionally contain the following special characters

/  (  )  $  &  @  "  .  ,  !  '  [  ]  {  }  #  %  ^  *  _  |  ~  <  >

Splashtop Support Team 

July 1, 2012, 21:40
User photo
Tony Ching

I'm using Galaxy Note and I cannot connect into Splashtop 2... I keep getting the "please wait while connecting..."

I have done everything mentioned above. Does this mean I need an login account to access? Please help!

July 3, 2012, 09:30
User photo
Ricky Beltz
My computer is "found automatically" however when I click on it it hangs on "please wait while connecting" for several minutes the fails to connect
July 3, 2012, 20:50
User photo
Ryan Tseng
Splashtop Inc.

@Tony Ching, @Ricky Beltz, sorry for caused inconvenience to you. Can you send tickets to our Support team for the problem got better tracked? Here is the link (

July 6, 2012, 03:51
User photo

I suspect Splashtop Streamer doesn't work with Google Application-Specific Passwords (2-Step Verification).

It tries to Log In but never succeeds.  Doesn't give a message or error, just goes back to the Google Account entry.

I've tried creating multiple app-specific passwords, but no go.  I've tried the

Link as well.

"Note: Since your account uses 2-Step Verification, you may need to create an application-specific password to sign in with your application."

I have all my apps set up this way, but Splashtop Streamer doesn't seem to attempt a login with the password I'm entering.  It shows as "never used".

July 9, 2012, 16:35
User photo

So as an update to my comment above:  It was wrong.

The app-specific password worked fine on another network.


The real problem is that the network blocks (proxies) Google Talk.  Nothing can log in to Google Talk on the network, without going through the McAffee proxy for IM, or another proxy.  Since Streamer doesn't support proxy, I'm hosed and can't connect to Google Talk.  Therefore, Internet Discovery doesn't work.  I can't seem to find a way around this.

July 10, 2012, 11:43
User photo
John Westwood

Why not simple take the app off the market (Google Play) until it is fully compliant (working). To charge for an app that is known not to perform as advertised in this country is fraudulent and attracts heavy financial penalties. Work arounds are never satisfactory. People who are affected should give the app a (1) rating.

July 20, 2012, 23:16
User photo

I have small problem , fails connections , error conections

April 22, 2014, 00:58
User photo
kevin yh
Cant connect to pc by Splashtop Gaming THD app, but the Splashtop Personal works fine.. Btw, im using galaxy note 8.0
October 20, 2014, 01:58
User photo
Jim Vanderhoek

I just purchased Splashtop remote from Google Play store, and there is no option for internet discovery on my Samsung S5. How do I get a refund now?

December 31, 2014, 18:13
User photo
Vishal Jain
October 17, 2015, 00:06