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Why is Splashtop consuming my CPU processes?

Luis Ortega
asked this on July 25, 2012 14:33

I have Splashtop Streamer installed on my Mac Pro and Splashtop Remote on my iPad.

I notice that Splashtop Streamer and a second, related process called SR Feature, are continually at the top of the CPU activity in Activity Monitor, with 98-100% usage almost continually.
I notice that two of my 8 cores are continually maxed out.

The program doesn't seem to have an interface on my Mac Pro because when I start it nothing shows, but it must be running because I can connect to the Mac Pro from the iPad whenever I want.

I think that I want to uninstall it but I don't know how to go about it.
Do I have to uninstall the Splashtop Remote app in the iPad to uninstall the Splashtop Streamer on my Mac Pro?
Thanks for any advice.
 

Comments

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dan

same thing here, splashtop should be idle, NO cpu usage, but it is running consistently 60-100% in my activity monitor while my ipad is not connected.  10.7 mac pro, latest splashtop client.  i notice that if i move my mouse cursor over the icon in the menu bar, i get the spinning wait cursor.  something very wrong here, borderline suspicious.  i don't like the lack of developer response on the issue.

July 26, 2012 22:11
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Jaff
Splashtop Inc.

@Luis Ortega, dan,

Sorry about this isue, please have a reference about these suggestions.

Please use the latest Streamer v2.0.0.6.

If you force to quit it from Activity Monitor ,then manually re-launch Splashtop Streamer will fix this issue?

Have you logged in gmail in Streamer/Setings/Others tab? logout it, helpful?

 

Follow below steps to uninstall the Streamer completely and then reinstall it to see if there's difference.
Download Mac Streamer: http://www.splashtop.com/home
(1). D-click "Splashtop_Streamer_Mac_vx.x.x.x.dmg".
(2). D-click "Uninstall Splashtop Streamer.scpt".
(3). Click "Run" to uninstall Splashtop Remote
(4). Input user password to continue the Running.
(5). Click the Apple icon on the menu bar -> System Preferences... -> System Accounts -> Login Items -> click on "Splashtop Streamer" -> click "-" icon to delete it. Be sure to shutdown Mac and power on again.
(7). Confirm Streamer is removed completely (no more icon exist in dock/task bar/applications).

 

July 26, 2012 23:04
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Matthew Head

Same here. In fact it was preventing other programs from running because it was taking up the CPU. I was running 2.0.0.6 (said I had the latest). I would cancel the program through Activity Monitor as well as SR prefixed processes. But I'd have to restart my computer to get my other program to run correctly. And then of course Splashtop would take over again (without me trying to connect via iPad). So I've just deleted the program (using AppZapper). I'll try re-installing it, but it doesn't bode well.

July 27, 2012 09:56
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Phil M

I am having the same issue. I had this with my old mac mini on sl and figure it was something with the video card and SL but last week I got a brand new rMBP fully loaded and while its been fine the last few days I noticed that my keyboard was very hot when I opened the lcd this am and splasthop streamer was using 100% of my cpu.. This is crazy, please fix... I will uninstall until then.

September 05, 2012 09:19
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chipmason

Had problem where Firefox would not start. Opened Activity Monitor, and it showed Splashtop Streamer, SRServiceAgent, and SRServiceDaemon running, along with 17 instances of SRFeature. Together this was using 2.3GB of my available 3GB. Forcequitting the SRServiceAgent seemed to clear everything up, but this is a recurring issue, where Splashtop will either freeze, beachball or suck up all available memory. Its just not reliable to leave running, thus defeating its purpose.

I am on v 2.1.0.3, MacOSX 10.7.4

September 09, 2012 08:39
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Jaff
Splashtop Inc.

@Phil M, chipmason,

We've some improvements on this issue in latest mac streamer v2.1.0.3, please update and restart your computer to see if better.

We did receive some reports that still get this issue and our engineering is still working on fixing it.

Could you share us some usage scenarios before you get this issue? ex.

1. your mac will enter Display sleep, usually this happened after resume the computer from Display sleep

2. you sometimes will change connecting network, i.e. from wifi#1 to wifi#2, or from wifi to 3g/4g?

3.others?

Your sharing may help us do a more efficient fix. Thanks!

September 09, 2012 18:54
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William T.

I am using v.2.1.0.3 and cpu usage is 99-100%. Looks like Splashtop has few updates recently but has not yet resolve high cpu usage during idle. 

I am using Osx 10.8.2 and has to force quit Splashtop Streamer and re-run the apps again but each time it consume high cpu. On my MacPro it doesn't bother me but on my macbook pro it really annoying that I have to uninstall it for the time being.

I am now upgrading to newer Splashtop Streamer and hopefully it really solve the problem now.

October 13, 2012 09:48
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William T.

I upgraded to v.2.1.0.6 and resolve the high cpu during idle. 

October 13, 2012 10:04
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Do

Bumping this topic: running 2.1.5.1, installed this week and CPU taking 95-99%. Running 2010 Mac Mini, 2.66ghz Core2Duo on Mountain Lion.

Current Splashtop Streamer setting:

- Not using gmail logon.

- Logged on through Splashtop account

- Not being accessed by remote device

- Enabled Auto Launch

- Disabled password protection

- Disabled Lock Screen

- Disabled Blank Screen

- Security Code enabled

- No virtual display driver installed

 

Attempts at resolving:

- Native 'Exit' and restarted: doesn't help.

- Rebooting Mac Mini: doesn't help

- Killing process in Activity Window: doesn't help

 

Symptoms: immediately after restarting the Streamer, CPU usage jumps up: process identified: Splashtop Streamer.

If not resolved: this app becomes unusable for me.

 

November 25, 2012 11:59
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Simon W.
Same here. After closing splashtop session with ipad the process goes sometimes up to 100 % and only force quit helps. I'm on newst version and it happend on MacBook Pro and MacMini. On MacMini its so annoying because the mac will not go to sleep. And the mini becomes very hot. So its useless for me:-(
December 13, 2012 10:16
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benz

Same here... Please help! 

December 14, 2012 09:42
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Trini Martin

I have been watching more than one Splashtop support thread that deal with these same issues for months now.

Either the streamer or SRFeature or some other feature hog nearly 100% of the CPU. Most people complain about the computer slowing down, I have a UPS that gives me a digital readout of the power my Mac consumes. With Splashtop stuck there's a consistent 15 W power spike. If like me you have your computer on throughout the day, well, do the math... over time Splashtop ends up being the the most expensive software you have on your computer.

I'm angry that the developers still have squashed this ridiculous behaviour after all these months of people complaining and getting back to them with information. 

Splashtop also has other equally ridiculous bugs that have persisted, for instance their own "start splashtop automatically when the computer starts" is unreliable and doesn't work for some people. I actually ended up writing an Automator script just for this. HOW HARD IS THIS FOR A PROGRAM TO DO RELIABLY???

It also doesn't connect properly sometimes.

Splashtop has got one thing right, the streaming speed, and that's about all the pros I can think of. It is this that made me uninstall, reinstall, try different options,  scour the forums for solutions on and off over months... only to find some support person asking things like 
"Have you got the latest streamer installed?"

"Did you try uninstalling and reinstalling?"

BOTTOMLINE: They are incapable of fixing the most obvious bugs and it looks like it's the same people running around in circles. If I ran the place I would have fired someone and brought in someone who can GET THE JOB DONE.

Extremely angry that after spending money on a program and putting in so much effort to fix it, I'm forced to abandon it. I post to several tech forums and am the go-to "geek" in my friends circle and I'm not going to have anything nice to say about Splashtop anymore.  

April 04, 2013 00:55
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Jaff
Splashtop Inc.
Hi Trini Martin&all, Sorry for the long time waiting.  We finally get a beta version and would like to invite you as a beta tester to try this new update.  In this update, we have many enhancements and fixes including the 100% CPU rate and crash/no response issues. Hope you can have a try and feedback us your test result. Please download from this link:  http://d17kmd0va0f0mp.cloudfront.net/mac/Splashtop_Streamer_MAC_v2.... You great help and kind response will significantly expedite our further process for the further new update. Thank you!   More details:  https://support-splashtop2.splashtop.com/attachments/token/3mwwdvkx...
April 04, 2013 05:46
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Trini Martin

Hi Jaff,

Thanks for the reply. I apologize if I was a bit harsh in my criticism yesterday but you guys had not acknowledged the previous 3-4 users issues for months, a simple "We're actively working on resolving this issue, please stay tuned." would have gone some way in assuaging us. 

I'm not going to test this beta yet, not because I'm feeling unhelpful but because after posting here yesterday I did a thorough uninstall of v. 2.2.0.2 - after using your uninstall utility I did a file search for every file containing splashtop or srfeature in the filename and deleted those. For anyone who tries to do this, please note, I used EasyFind which lists ALL files, and not Spotlight.

After that I installed 2.2.0.2 again - the 100% CPU issue seems to have gone away for now.

I also recall some Splashtop process still being active even after I uninstalled using your utility and restarted, so please ensure your uninstaller does a thorough job of killing all processes and deleting all files, it may save you some tech support headaches in the future.

The "enable autolaunch" option still doesn't work as it should, so I once again disable that setting and set my own Automator script to run at startup.

I will definitely try the beta and leave feedback here if I start getting 100% CPU or non-connection issues. So far things are working fine, so my guess is: some files left behind from an older installation were causing the problem. 

April 05, 2013 02:33
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Jaff
Splashtop Inc.
@Trini Martin, Thanks for your great feedback. I'll forward your findings to our engineering team.
April 05, 2013 02:48
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Jaff
Splashtop Inc.

Hi all,

We just released a formal update v2.3.0.4 for mac streamer, it should fix high cpu issue and most of unable to load issue. Please download from our website and have a try!

www.splashtop.com [click Download streamer on upper right]

April 24, 2013 19:19
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Michael Coppage
The Unbuntu version is also doing the same thing. Can you apply the fix to it and release a new version? Thanks, Michael
August 11, 2013 16:33