Get help/Community Ideas and Help/Q&A - Windows Streamer


Laptop display (Windows 8) does not update with lid closed

Daniel Yang
asked this on August 20, 2012, 10:47

This is strange.  When the lid is open, everything works.  However, when the lid is closed, I can remote in, but the screen appears to be stuck at the screen when it was closed.  I can still use the mouse and keyboard, but the display does no update.

When I open the lid, the display would then update and I can see what I did with the lid closed.

Any ideas?  Thanks in advance.



User photo
Splashtop Inc.


What's your client device? ipad?

I'm not sure what lid you were pointing? Is there any video playing on the computer when you were connecting to it?

What's the Win8 version, Release Preview?

August 21, 2012, 04:13
User photo
Daniel Yang

The behavior is the same for iPad, iPhone and Windows client.

The lid is from the laptop screen that is hosting the Streamer.  There is no video playing on the device.

I'm using the release version of Windows 8 from MSDN subscription.

One easy way for me to replicate this behavior is this:

  1. Go to the desktop from Windows 8.
  2. Verify from iPad that the screen is showing the desktop
  3. Close the laptop lid
  4. Press the windows key with the onscreen keyboard
  5. the iPad would still show the desktop (it would act like nothing happened)
  6. Open the laptop lid, and you'll see the Metro UI
  7. the iPad would switch to the Metro UI the instant the laptop lid is opened.
August 21, 2012, 06:16
User photo

same issue here,Splashtop doesn't work with lid closed, haven't found a solution yet.or can it black out the laptop screen to protect private while connecting just like the the old version did

August 23, 2012, 05:54
User photo

I also had same issue, and I solved this problem (temporary) by connecting external monitor to my laptop, HP Probook.

When I close my lid, Windows 8 recognizes external monitor as primary display. Then, I activated sleep mode on monitor manually (you don't want to broadcast your remote session to other people, don't you?)

In this way, splashtop works well, without freezing my remote connection on desktop.


You can also apply 75Ohm resistors in your d-sub connector (google - dummy d-sub plug) and fool your laptop to have additional display, until splashtop developers find out solution.

September 2, 2012, 17:26
User photo
Javier Corral

Same issue here, on both my Ipad and Android phone. I have Windows 8 RTM, and have installed several versions of my video driver to no avail. When my laptop screen is open the streamer works perfectly. However if I leave the laptop screen shut then I have video problems. If I try to connect to my laptop while my screen is shut then the splashtop client receives a garbled image. If I connect while screen is open but suddenly shut it then my client receives a static image of my desktop. Either way renders the principal function of splashtop useless. I would like a fix so I can connect to my laptop without leaving the screen open, since I prefer not to broadcast all my activities. Thanks developers. Even with this bug Splashtop remains one of my favorite and most productive apps. 

September 9, 2012, 15:23
User photo
Art Weiss

It seems to be an issue with any type of remote access..The same thing happens with Logmein or a VNC client. Very annoying. I think the problem is in Windows 8 and the makers of Splashtop won't be able to fix it since it's a Windows 8 bug that needs a patch from Microsoft. 

November 1, 2012, 19:18