Get help/Frequently Asked Questions/Screen resolution

How can I change the screen resolution?

Splashtop Support
posted this on September 20, 2010 21:04

en10092006

This topic applies to:  iOS_iPad_iPhone_iPod.png  vista_7.png  mac.png

 

To change the screen resolution setting, tap the Splashtop Remote icon STR_29.png in your iPad's Home screen to display the list of computers that have been added.  Tap the arrow button settings-button-in-added-listing.png to the right of the desired computer name, then tap Advanced.  Change the resolution as desired.  The remote computer must support either the 800 x 600 or 1024 x 768 resolution.  In addition, you have the option to use the remote computer's native screen resolution setting.  Be aware that if you (or an application on the computer) changes the computer resolution when the iPad is remote-connected, Splashtop Remote will scale the image to the native iPad resolution of 1024 x 768.


note.gif NOTE: Splashtop Remote Streamer for Windows version 1.2.0.1 or later; or Splashtop Remote Streamer for Mac version 1.0.0.3 or later is required.

 

Comments

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Scot Middleton
Native is not an option in the android version!
March 21, 2011 11:59
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Thomas Hunt

Need to have 1280 x 800 for the Zoom as an option!!!  That is native for the Xoom and matches the display on my Laptop.  I can force it, but have to reset the Laptop after every connect.  Please make this a priority in your next droid update!

March 31, 2011 07:48
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Brady Hurst

Would also like 1280X720 support for Xoom.  For me 1280x720 is preferable to native 1280x800 since it leaves room for the soft command bar at the bottom.  Would also like full screen app (game) support and internet discovery (features I understand are in development - just voicing support).  It will be interesting to see how today's release of Xoom bluetooth mouse support works in the app.

April 28, 2011 13:26
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Ian Fijolek

It would be great to be able to choose custom resolutions!  I'd like to match the native resolution of my device (Asus Eee Pad Transformer), 1280x800, which is not the same as my computers native resolution.

May 17, 2011 12:31
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Maxim K

There is a problem with Asus Eee Transformer (and perhaps with other Honeycombs): the status bar takes 80 pixels (I think) on the bottom, so when the 1200x800 resolution is used, the screen on the remote computer is still not fully visible. Either the task bar gets cut, or the top portion. In other words, there is absolutely no way to see the entire Windows screen. It is still possible to work like this, but it is not kosher at all. 

June 17, 2011 05:01
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philippe frechette
splashtop is fantastic on my ipad but it is a nightmare on my new Acer Iconia. I can't find a way to have the correct resolution, the solution above did not work. Every move I make on the Iconia mess the zoom or the window position on the screen, it make comtrolling my PC almost impossible. Please fix the android client to make it as good as the ipas version, I paid both full versions and i'm very please with the ios release.
June 17, 2011 06:08
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Jiang Jiang
Splashtop Inc.

Splashtop Remote HD for Android pad is just released. It supports 1280x800 resolution. You should have a try.

June 17, 2011 10:21
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Ian Fijolek

What about those of us that already bought Splashtop Remote?  I bought it assuming I'd be able to use it on my tablet.

June 17, 2011 13:24
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momendo

My mac screen doesn't restore to native resolution after I exit the session! It stays blue. The mac is responsive to input, but the screen doesn't restore itself!

July 14, 2011 23:14
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RON DYCUS

YOU WOULD HAVE TO BE A COMPUTER EXPERT TO GET THIS THING RUNNING.IS THERE ANYWAY I CAN GET MY MONEY BACK. I  ALREADY HAVE6 HOURS TRING TO GET THIS THING TO WORK.

August 02, 2011 12:30
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Matthew Splett
Since the update the the beta OS X Lion streamer, the 1280x720 display setting in the android client does not work... causes a garbled screen. Having to drop down to 1024x768 for now.
August 06, 2011 09:36
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Kelly
Splashtop Inc.

@Matthew Splett,

We've also found the issue regards 1280x720 setting, please wait the fix. Thanks.

August 08, 2011 01:56
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Manuyo

Custom resolution, Splashtop remote is great but a custom resolution would be really neccessary. Can you change that? thanks Manuyo

September 07, 2011 07:13
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Wibout Bootsma
For galaxy tab 10.1 users, define the resolution 1280x752 on the video card of your computer. This will allow you to use all available space on your tablet screen.
November 13, 2011 02:38
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Isabel Cutler

My 26" desktop monitor is used at 1680 x 1050 - I can't change that on IPad because everything would be too small.  When I leave splashtop, my desktop which changes to what looks like 800x600 returns to the 1680 x 1050 but my desktop icons are rearranged.  This is decidedly annoying.  Isn't there any way I can prevent this?

November 14, 2011 06:18
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Victor (Splashtop)
Mac

@Isabel, to prevent your icons from moving and windows being resized, you should use the "native resolution" setting on the ipad client (Right blue arrow -> Advanced -> "Use computer's native display setting".  Yes, it will be small on the ipad; however, you can use 2-finger pinch/zoom to view it bigger.

November 14, 2011 23:41
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Tommy Rayburn

Victor, when will we be able to keep Desktop Native Resolutions for the Android Apps?

December 04, 2011 05:53
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Victor (Splashtop)
Mac

@Tommy, we already support native resolutions on Splashtop HD, Amazon Fire, and NOOK.  You change the settings similarly as stated above for ipad.  Next to the computer you want to connect on the right side, you have an arrow icon.  Tap on it to configure connection settings for that computer.  Then click on Advanced to bring up the resolution choices.  Note: the Android Marketplace non-HD version does not currently support native resolutin, but it is coming...

December 05, 2011 12:32
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Richard W

Does anyone know when this Native Resolution will be available on the Non HD version on Android ?

December 09, 2011 10:35
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Christopher Smith

Another request for support of native resolution for non-HD. I use a Samsung Galaxy Note which supports 1080 via HDMI out and 1280x800 on its own screen.

December 18, 2011 20:39
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tyler detweiler

I cannot get a fullscreen res on my transformer tf-101 using a monitorless config on i7 server mac mini running lion server. This is unacceptable to me, neither res. is scaling properly... will there ever be a fix for this? why is the custom driver provided so lacking in resolution? I can define custom res. using switchdisplay, but none let me access fullscreen!! why?

 

January 06, 2012 00:51
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Tammie Pogue

DOES THIS HAVE ANYTHING TO DO WITH THE FACT THAT I CAN'T SEE MY MAC'S ENTIRE SCREEN? The resolution is set to "best fit," but I only see 2/3 of the screen. I don't think that this app works with Macs very well.

January 07, 2012 17:26
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Richard W

Yes Tammie, you need to ensure you have the latest splashtop installed on both pc and tablet and set resolution to native display.

January 08, 2012 02:17
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Raynel

1024x720  touchpad cm9

February 14, 2012 06:21
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Ellen Reddick
My third GEN iPad connects correctly to my 27 inch iMac. However, I cannot see enough of the screen to run an access database program which I need to run. I need to be able to res up the resolution. I am using best fit. When I try clicking native resolution I get no screen at all. It simply returns to my desktop. Pinching changes the entire desktop not just the application. Any ideas?
March 18, 2012 11:30
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Jaff
Splashtop Inc.

@Ellen Reddick,

What's your native resolution on iMac? 2560x1440?

If you get the resolution on iMac a little lower(and keep "use computer native resolution on ipad3"), is it helpful?

We still donot get the new ipad yet, your input will be very helpful for us to quickly address the issues.

Thanks.

March 18, 2012 21:20
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Splashtop Support
Splashtop Inc.

(please don't directly reply this mail address else it'll be blocked by system)

I set my resolution to 1920 x 1200 from its native resolution of 2560 x 1440 and am now able to see the entire desktop on the ipad.

by Ellen Reddick

March 20, 2012 00:41
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Joey Connick

My Splashtop Remote HD client just dies after connecting if I connect to my desktop running at 2560x1440.  If drop down the desktop resolution to 1920x1200, it connects fine.  This is unacceptable... especially because if I then go and change back to 2560x1440 by using Splashtop Remote to make the change, the application does not die and seems to work fine.  However by then my desktop icons and window sizing is already screwed.

At the very least you guys should be displaying an error message saying why the client is dying.

March 23, 2012 16:58
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Al

Will there be an update to support the new iPad's resolution that has just been launched? It would greatly help with remoting to a 27" 2560x1440 iMac resolution that I own.

March 24, 2012 07:43
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Jaff
Splashtop Inc.

@Joey Connick ,AI,

For Windows Streamer ,we currently have a technical limitation to support below 2048, resolutions over 2048 may crash app while connecting.

For Mac streamer, 2560 is still supported but will be rescaled before streaming.

Sorry about this limitation.

March 26, 2012 00:00
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Ellen Reddick
if windows streamer won't work for 2560 x 1440, I need my money back. How do I go about getting a refund?
March 26, 2012 03:53
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Jaff
Splashtop Inc.

@Ellen Reddick,

The refund is totally controlled by Apple, please contact app store for further process, sorry about this inconvenience.

Here are the steps to request refund from Windows iTunes or Mac iTunes:

1.To begin the process of requesting a refund from the iTunes store, you will need to first open iTunes.
2.Navigate to your purchase history by clicking "Store">"View My Account">>"Purchase History."
3.Inside your Purchase History page, select "Report a Problem."
4.In the window that opens up to report your problem, describe your reason for requesting a refund. Be very polite and very detailed as to why you are requesting a refund and what exactly it is for.
5.That's it! Apple customer service should usually respond to you within 48 hours and let you know if your request has been granted.

March 26, 2012 04:08
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toshiaki
Image quality is bad and a character fades. The resolution of streamer PC is 1280x800. client is using new iPad. Setup is a native display of a computer, and sharp. It is the same at other pc(s) (1920x1080). Since it is finely displayed in other vnc(s) and rdp software, it is regrettable. Can you splashtop and can't display for being? Please teach me a method.
April 11, 2012 02:35
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Ross Healy

I just boght this to use with my iPad 3 and run off of my Mac Book Pro. A few questions.

1, how can I access the bottom tool bar as mine is hidden unless i mouse down to it. I cant do that at the moment on plashtop on the ipad

2, Will you be allowing the ipads resolution to get up to 1900 x 1200?

3, how can I stop the program resizing my macbook pro down to 1024x800?

Looking for ward to these improvements

May 06, 2012 21:32
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Victor (Splashtop)
Mac

@Ross

1. The touch interface on the ipad does not have a movable mouse to bring up the dock.  You can switch to "touchpad" mode with a 2-finger tap.  This makes the ipad interface like a big touchpad for moving the mouse around the desktop.  You can go in and out of this mode depending on your preference.

2. At this time we support 1024x768 resolutions and are investigating supporting the new ipad resolution; however, increasing the resolution uses more bandwidth on networks and can cause performance issues.

3. You can choose the "Use native resolution" settings on the connection.  See this article: http://support-remote.splashtop.com/entries/20038176-how-can-i-keep...

May 09, 2012 16:48
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Kim Jacobsen

New Ipad.. New resolution Please fix it :) 

May 10, 2012 17:56
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Rchurch

nothing helps.  I think this is a piece of junk

May 22, 2012 15:33
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Tammie Pogue
I'm glad you included the refund info! I was so hoping this would work as promised, but only seeing 2/3 of my screen really doesn't do me any good.
May 22, 2012 17:34
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Alan F

@Ross said...

2. At this time we support 1024x768 resolutions and are investigating supporting the new ipad resolution; however, increasing the resolution uses more bandwidth on networks and can cause performance issues.

I would very much want to use 1920x1200 on my new iPad, and if that means using only a portion of a full resolution screen then that is ok by me. Not ideal but ok. 1024x768 is just too little to be of much use for my spreadsheets and so on, and dumbing a 1920x1200 image down to that resolution is unreadable on me new iPad. If there is a performance issue at full resolution then we would still have the option of reverting to other modes. I'd expect that some applications with little in the way of changing screen data (such as office applications) would be quite ok so long as the wi-fi connection is also ok.

June 09, 2012 03:53