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How do I connect to my computer if it is in sleep or hibernate mode? (Wake-on-LAN)

Splashtop Support
posted this on March 31, 2011 01:24

en11100416

This topic applies to:  vista_7.png  mac.png

I. Settings on Streamers:

To connect to your computer when it is in Sleep or Hibernation mode, you need the following:

1.  In the list of Splashtop Remote products below, find the product you are using and make sure you are using at least the version listed for that product:

  • Client v1.7.0.2 or later for  iPad/iPhone/iPod touch, client v1.0.5 or later for HP TouchPad, client v1.9.8.2 or later for Android HD, client v1.6.5.5 or later for Android non-HD.
  • Streamer v1.7.0.1 or later for Windows computer.
  • Streamer v1.7.0.2 or later for Mac OS X (10.6 Snow Leopard or above) computer.

2.  Make sure your BIOS supports Wake-on-LAN, and that this option has been enabled.  (This step pertains to PC only; Mac users can ignore this.)

3.  Configure your computer to be Wake-on-LAN ready. 

In Windows:

  • Enable Wake-on-LAN (WOL) in the system BIOS if you want to allow your computer to wake from a powered-off (i.e., Hibernate) state.
  • Configure your LAN network interface adapter (Control Panel -> Device Manager -> Network adapters).


wol_setting_w7.png

 

For Mac users:

  • Make sure the Wake for network access option is selected in the Energy Saver settings.


wake-for-network-access.png

 

4.  Your computer must be connected to your wireless router using the network cable.

5.  Manually create a new profile(tap '+' from the upper left corner when Splashtop Remote app launched), or save an old profile by editing its settings (i.e. change resolution).

6.  After you have performed all the steps above, you should make a connection with the profile made in step #5.  If all the requirements of WoL have been satisfied, a "Wake this computer" button will be shown in the Advanced setup menu.

7.  If your computer is a laptop (for example, a NB,  Mac Book Pro or Mac Book Air), please make sure the power cable is plugged in to an electrical power source.  If you are using only battery power on the laptop, this may cause an attempt to use the WoL feature to fail.


 

II. Steps to trigger Wake-on-Lan on tablet/phone device:

Steps required to wake your computer from Sleep or Hibernation mode:

  1. On your tablet/phone, tap the Splashtop Remote icon.
  2. On the computer whose profile you would like to perform a "Wake-on-LAN," go to the Advanced Setup menu of that computer.  To do so:

    Tap on the settings-button-in-added-listing.png button on the computer profile of your choice even though it's in an unavailable state, then select Advanced from the Computer Settings menu.  (This profile should be a manually created or saved one, not the auto-scanned.)
  3. In the Advanced menu, tap on the Wake this computer option to attempt to wake up the PC computer from either Powered-off, Sleep or Hibernation, or a Mac computer from a Sleep state.

 

III. Wake-on-LAN usage timing and limitations:

  • PC ─ If your PC is in a Sleep, Hibernate, or powered-off state, Splashtop Remote can awaken it to a “waiting for login” screen via the “Wake-on-LAN” feature.
Type Sleep Hibernate Powered off
XP v N/A v
Vista v v v
Win7 v v v

 

  • Mac ─ If your Mac is in a Sleep, Display sleep, or powered-off state, currently Splashtop Remote can only awaken it to a “waiting for login” screen (via the “Wake-on-LAN” feature) when it is a Mac OS X 10.6.x and in Sleep mode (shown in the table below).
Type Sleep Display sleep Powered off
OS X 10.6.x v v ** x
OS X 10.7.0 v* v ** x
OS X 10.7.1 v* v ** x
OS X 10.7.2 v* v ** x

*  A Lion computer could be awakened from Sleep mode to be Low Power wake mode, then connected to by tapping the computer profile again from a discovered computer list.  Please note that it is essential that the Virtual Driver be installed.  This is very different from the Snow Leopard computer.  (If the first screen displayed on the tablet is abnormal, just tap again.  This is a known issue and we are now working on fixing it.)

**  When your computer goes to Display Sleep, the following conditions are basically necessary to awaken and connect your computer:

I.  The time specified for Display Sleep in the Energy Saver screen (illustrated earlier) cannot be set to Never if your Mac Streamer is not v1.7.0.1 or above.  ("Never" will cause Splashtop Remote to be unable to connect.)

II.  Use "tap computer to connect" instead of clicking the Wake this computer button in the Splashtop Remote Desktop app.

III.  The first  "tap computer to connect" action will awaken the computer to a "waiting for login" screen.  The second  "tap computer to connect" action will then invoke the connection process.

IV.  Before awakening the computer from Display Sleep mode, please pay attention to the following three items:

1.  Install our Virtual Driver from the Mac Streamer/Settings/Advanced dialog.

2.  When connecting by iPad, check the option "Mirror Displays" in System Preferences/Displays if it's not checked.

3.  Don't use a resolution of 800 x 600.  Instead, please use 1024 x 768 or Native resolution.

 

wol-1.png

wol-2.png

 

Currently it is not possible to awaken a Mac computer from a powered-off state via the WoL feature.

 

note.gif  NOTES: 

  • Wake-on-LAN may not always work if your computer's system BIOS does not support it, or if your home wireless router does not support it.
  • For remote-connection cases, Wake-on-LAN may work when connected via port forwarding.  It doesn't work for connections made via the Internet discovery feature (gmail).  See another link for how to do port forwarding. (Requires some technical know-how...)
  • Most of the time, Wake-on-LAN may not work via 3G even by port forwarding; it depends on carriers too.
 

Comments

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Chaim Platt
I have tried all of the above to the best of my abilty but still having problems. How else can you help? Thanks in advance, Chaim
November 30, 2011 03:22
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Jennifer White
I am having the same trouble. When my iMac goes on sleep mode, I can't access it from Splashtop. To the best of my knowledge, everything is set up correctly on both my iPad 2 and my iMac. I travel a lot and would love this ap to work so that I don't have to lug my laptop with me everywhere I go. Thanks in advance for any further advice.
December 06, 2011 10:03
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Robin Hopkins

II.  Use "tap computer to connect" instead of Wake this computer from the Splashtop Remote Desktop app.

III.  The first  "tap computer to connect" action will awaken the computer to a "waiting for login" screen.  The second  "tap computer to connect" action will then invoke the connection process. 

I don't see the above as a options on my Mac mini, its a mid 2010 model, 10.6.8 running Snow Leopard.

December 06, 2011 10:50
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Jaff
Splashtop Inc.

Hi all,

From above table for Mac, WoL only can awaken computer from Display Sleep mode by "tap computer to connect" if OS is Lion. it's not a option or button, just use one finger to tap on the 'computer name' on ipad to connect to Mac. This behavior basically can awaken your Mac from sleep mode.

If you are remote connection case, it's almost impossible to awaken computer because most of our remote connection scenarios are done by gmail account at this stage.

We will keep improving this feature.

@Robin,

If you Mac is running Snow Leopard, you can try(in a local network) to tap on "Wake this computer" button to wake your computer if it's in Sleep mode, and directly tap the computer name(just like attempting to connect it) to wake it up if it's in Display sleep mode.

December 06, 2011 21:01
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Donna Merritt
Has there been any progress thus far in remote connections to a Mac running OS Lion from an iPhone 4 or iPad? My Splashtop works within my LAN but it doesn't when I'm away and need it most. Help!
December 13, 2011 10:54
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Jaff
Splashtop Inc.

@Donna,

If your mac is not in powered off or sleeping state, you can remotely connect it by enabling Internet discovery feature with a gmail account.

This link tells how to enable it:

http://support-remote.splashtop.com/entries/20056888-find-your-computers-via-internet-discovery

Splashtop Remote currently doesn't support WoL by remote connection case, anyway, we are still keeping to improve this feature.

December 13, 2011 22:56
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Andy
Thank you for the info. It helped me, and now I thought I'd post how I got mine to work at home (have not tested it via Internet). I use an iMac in a home network with OS Lion v.10.7.2 I use the free app "Mocha WoL" to wake up my iMac (connected to the router via Ethernet cable since WiFi cards don't support WoL - at least that is what the Mocha WoL instructions say). I can wake up the iMac without problems, but then when I switched to the Splashtop Remote app, it could not connect. My iMac was awake, but the screen on it was black, and it wasn't until I clicked my trackpad that my login screen appeared and then Splashtop could connect. The problem was that I had not installed the virtual driver from the Splashtop Streamer. So, I followed the instructions in this thread (installing the virtual driver from advanced settings on the Splashtop Streamer preferences on my iMac was key). I couldn't find the "mirror displays" option, so I ignored that part. Maybe my version of Lion is different from the sample above. Now, after Mocha WoL wakes my iMac, and I tap on my iPad (in Splashtop Remote) to connect to my iMac, and it says it is attempting a connection, I simply tap or double tap on the black iPad screen. Now that acts as if I had clicked the trackpad on my iMac and it goes from the black screen to the login screen and it shows up on my iPad. I hope in the future, Splashtop can handle everything smoothly so we don't need any other apps to WoL. But until then, the work around is not bad, and I thank Splastop support for being open about it and suggesting third-party apps. I'm very pleased with Splashtop on my iPad and iPhone. It's just what I was looking for to watch my movies and shows on my iPad upstairs in bed although my iMac is downstairs and is often asleep. I already find myself using this app for more than just video streaming. It is very handy to have entire access to my iMac from my iOS devices. I'll be testing the Internet access from my iPhone while on the go. I hope it works just as well.
December 14, 2011 23:46
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Will
Dear staff: I would like a bit of assistance with this: The above instruction mentioned: " Steps required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, tap the Splashtop Remote icon. On the computer whose profile you would like to perform a "Wake-on-LAN," go to the Advanced Setup menu of that computer. To do so: Tap on the settings-button-in-added-listing.png button on the computer profile of your choice even though it's in an unavailable state, then select Advanced from the Computer Settings menu. In the Advanced menu, tap on the Wake this computer option to attempt to wake up the PC computer from either Sleep or Hibernation, or a Mac computer from a powered-off state. " However, when I clicked on the arrow, the advanced option only showed whether I would like to change my screen resolution to 800 x 600, ipad resolution, or the same as my computer's. Is there a way to access the wake this computer from sleep option? Thank you, Will
December 17, 2011 20:41
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Jaff
Splashtop Inc.

@Andy,

Thanks for sharing the experience, we are keeping to improve this WoL feature.

@Will,

This "Wake this computer" button is run-time to generate, please connect your computer in local network(has followed the settings for WoL on computer side) once, then this button will be generated in Advanced option.

Please note that WoL of Splashtop Remote still can't support remotely connection case with gmail.

December 18, 2011 19:08
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Raywilliams Nyc
Hey guys especially Andy. Thanks for your post. It just solved my remote access problem. The key as you said was to install the virtual driver and using an app to wake up the iMac. I used NetWOL app. Problem solved!
December 22, 2011 03:51
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Chris
Hi Jaff, I have the same problem not seeing the "wake this computer" button even following your above suggestion. I'm in local network running IPAD2 client. Pls help.
December 29, 2011 07:30
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Raywilliams Nyc
Looks like I may have spoken too soon. I am currently out of town launched the app NetWOL tried to wake up my iMac over the Internet. Splashtop is unable to connect. Very frustrating!!!!!!
December 29, 2011 07:58
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Jaff
Splashtop Inc.

@Chris,

If your ipad and computer are in the local network(and connecting to a same router) but still can't see the "wake this computer" button, there should be problem(s) on the following necessary steps::

1."wake on lan" option in BIOS has been correctly enabled (could be ignored by Mac)

2.wake on Lan option in computer has been enabled(see the first or second picture on above FAQ article)

3.computer has been connected via LAN (not wireless)

4.please make a successful connection locally by a manually created or saved profile to let ipad get some necessary info from computer after properly done above steps

Lion needs to install our virtual driver to enable Wake-on-Lan feature to awaken computer from Sleep mode to be Low-power wake mode. Please follow the steps in above article for more details.

 

Hope this helps.

December 29, 2011 08:01
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Herky

Following these instructions, I only find screen resolution options under ADVANCED:

 

Tap on the settings-button-in-added-listing.png button on the computer profile of your choice even though it's in an unavailable state, then select Advanced from the Computer Settings menu.

 

Running Windows XP, I configured my wireless LAN card to allow the device to wake the computer and I restarted my computer. I then put the computer into standby and tried the above instructions. Only screen resolutions where available. No option to wake the computer.

 

Is there something else I should be doing so that the app will show the wake option under advanced settings?

 

December 29, 2011 10:16
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Victor (Splashtop)
Mac

@Herky,

The WoL feature works only for wired connections as Jaff mentioned above.  Wireless is not a supported functionality with the WoL protocol.

December 29, 2011 11:35
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Andy

As a tip for those who want to use WoL functionality but are currently using WiFi..... What I did was buy a set of those ethernet plug adapters that you plug into the electrical socket in the wall (since my router is in a different room than my iMac). That way, I can connect my mac via ethernet and I can use the WoL functionality. 

As I mentioned earlier, I use MochaWoL for the WoL feature and it works perfectly. I've only tried it within my home network.

December 29, 2011 12:32
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Raywilliams Nyc
I am not sure what the issue is because my iMac is connected via Ethernet and not wifi. I use time capsule as my router. I still can't connect to iMac using splashtop via the Internet
December 29, 2011 12:36
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Herky
I'm sorry, I did not see that above. Thank you for the quick reply though.
December 29, 2011 12:36
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Andy

@Raywilliams Nyc,

My only experience is using MochaWoL, but their instructions warn that some routers don't support the needed settings to use WoL from the internet. I tried it briefly one day (literally just a 5-minute try) and couldn't get it to work, but I plan on looking into how exactly I have to setup my router and if my router supports that.

Maybe this doesn't help you at all, but I still thought I'd mention it. Not sure if time capsule supports that or not. Unfortunately I'm new to WoL and can't help much with setup details.

December 29, 2011 12:43
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Raywilliams Nyc
Thanks for the info Andy. I intend to call apple care to ask them about it. The only way I can use splashtop is if I leave the computer on while out of town. Not exactly saving energy :(
December 29, 2011 12:46
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Andy
@ Ray Nyc Are you sure that your WoL app is waking up the computer? In other words, is the problem waking it up or is it awake for sure and Splashtop just won't connect? I guess an option for now is to set your iMac on a schedule to sleep and wake up at a certain time every day (settings -- energy saving -- schedule). That way, you know that you can access it at least during those times. I know it's not a real solution, but it might help get you by until you figure out the problem.
December 29, 2011 12:51
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Raywilliams Nyc
I know it does work when not on energy saver for sure. I really think part of the problem is LION OS.
December 29, 2011 13:34
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Chris
Hi Jaff/Victor, I'm using MacBook(2008) but installed Windows7 Ultimum. Followed all the recommended setting. I figured that I need to "save"after I connected once and saw the "wake.." button. otherwise, you won't see the button again after the computer slept. However, still can't wake up the computer. There's no bios for MacBook. Not sure any other setting needed. I disabled the wireless and only Use LAN. Any known issue or secret setting for MacBook?
December 29, 2011 16:22
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Jaff
Splashtop Inc.

@Chris,

You are great! Thank you!

Yes, only use the manually created or saved profile to connect can generate this button, we forgot to mention this important point. I'll modify the descriptions above.

December 29, 2011 21:56
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Jaff
Splashtop Inc.

@Chris,

We'll send your issue to engineering team for further process, and will inform you again once get further progress.

Has your MacBook also install Snow Leopard? maybe you can try on Mac to see if it works.

 

December 29, 2011 23:59
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M. Feliciano

im trying this but when i hit the >advanced menu i only get an option for screen resolution..

December 30, 2011 16:09
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Jaff
Splashtop Inc.

Hi all,

WoL for Lion got some updates, please check above article for details.

The major steps are:

1."wake on lan" option in BIOS has been correctly enabled (could be ignored by Mac)

2.wake on Lan option in computer has been enabled(see the first or second picture on step#3 in above FAQ article)

3.computer has been connected via LAN (not wireless)

4.please make a successful connection locally by a manually created or saved profile to let ipad get some necessary info from computer after properly done above steps

Lion needs to install our virtual driver to enable Wake-on-Lan feature to awaken computer from Sleep mode to be Low-power wake mode. Please follow the steps in above article for more details.

*Powered-off mode is impossible to wake up for Mac computer.

**for remote case of WoL, only port forwarding is helpful, please check this link of another article and please note your router should support WoL feature as well. (requires some technical know-how...)

January 02, 2012 03:28
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A A

So just to confirm - If my macbook pro is connected via wifi and not ethernet, there is NO way to wake on lan using splashtop??

February 03, 2012 19:05
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Jaff
Splashtop Inc.

@AA,

No, the computer connected by ethernet is necessary.

February 03, 2012 19:09
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Andy

@AA,

What I did was buy one of those ethernet adapters that you plug into the electrical socket on the wall. That way, you can still connect your iMac or MBP etc. via ethernet even though it is in a different room as the router. The adapter set cost me $40, but it is worth it. Not only is my internet connection faster on the iMac, but I can now do wake-on-LAN, so I can control my iMac (which is downstairs) from my iPad in the bedroom upstairs.

February 04, 2012 02:08
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Maria D

I can't believe in this day and age,we are still reverting back to the ethernet cable!

Will the time ever come when we don't have to use the ethernet cable,and can wake from sleep mode in wifi?

February 08, 2012 23:23
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Raywilliams Nyc
I am beyond frustrated with this app. The bottom line is it does not work on iMacs with LION unless you are willing to have your computer remain on.
February 09, 2012 02:24
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Isaac

This sounds dull but Im having problems on my windows 7, for some strange reason I still cant get my dell to WOL. I did almost every configuration, my routers settings are fine and I double checked my windows device management settings as well...

February 23, 2012 14:23
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Jon

Am I able to do this from a pc to a pc

March 04, 2012 16:43
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Jaff
Splashtop Inc.

@Jon,

WoL is not supported for pc to pc.

March 04, 2012 23:28
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Mr. T
thanks for this support topic. I got everything to work when the pc is in sleep to turn on via ipad. question is, when i turn the pc off then hit the wake button on, it won't turn on? so does the pc only works when in sleep mode?
March 27, 2012 00:31
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Victor (Splashtop)
Mac

When the PC is OFF - nothing can "wake" it.  You have to be there to turn it on.  Wake only works with sleep.

March 27, 2012 13:55
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Mr. T

ahh i see. thanks

March 27, 2012 15:57
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durq

any plans to add WOL for clients connected via wireless?

BTW 'Fing' network monitor app (iOS) can do it for those after a workaround (overlooksoft.com)

and no I don't work for them and I'm not spamming just trying to help

April 03, 2012 04:51
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Arnold Dubin
Why does it take several tries to open SplashTop when my MAC Laptop is a sleep? It also adds another place to sign-in into on the SplashTop remote screen. Why does this happen? ADubin
May 07, 2012 08:30
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Victor (Splashtop)
Mac

@durq, WOL is "Wake On LAN".  It's an IEEE standard that works on wired connections only.  Intel is working with the industry to create a Wireless standard.  So, the wake function is not under Splashtop's control.  Splashtop is also interested in this capability and will make it available when possible.

@Arnold, When the Mac is asleep, the 1st attempt to connect causes the Mac to start waking up.  Only after the system is awake, which includes the Mac Streamer, can a connection be made.  In terms of sign-in, I assume you are referring to the "security code" that you set up.  If you want, you can save the security code, so you do not need to enter it every time.  Obviously, this will reduce some of the security... 

http://support-remote.splashtop.com/entries/20038216-how-can-i-conn...

May 22, 2012 15:32
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Jason Hanson

This is just something I do in regards to using Splashtop with my iMac and iPad....when Mac has gone to Sleep Mode.

Obviously must make the connection prior, so be sure you can make a connection when your Mac is On and running first.

Basically it is going to utilize a different method than having Sleep Mode taking effect, putting the comp to sleep.

 

First:

Use the steps to make a connection between device and Mac. (Have to have this or it doesn't matter. Look for other support if having trouble)

Second:

Go into System Preferences of Mac computer (i.e. Home version)

> Click Energy Saver

>Click/check 'Wake for Network Access'

>Adjust sliders at top to this:

   Computer Sleep - Never

   Display Sleep - Anything EXCEPT Never...will allow your display to go to screen saver (virtual sleep for display at least to save display life)

 

Doing this will just allow the computer to stay awake, not going into sleep mode...which is generally fine (other than not being obviously energy conscious), but will simply put the Display 'to sleep'...by way of screen saver (which is more important for the life longevity of the display in part by putting it to Sleep Mode in first place). Most people tend to leave their computers on anyway...and simply adjust the Sleep Mode of Computer to Never...and letting Screen Saver take it's place...You can access your computer wirelessly. If you want to feel more secure...and knowing after using it, or will no longer need to connect, can put it in sleep mode or shut it down obviously.

May 26, 2012 16:09
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Deni Bevin

This is a total mission, I thought this program was going to be easy to set up, but no it's a total mission, now I am getting a hard time from the rest of my work team mate as I was all happy that this would be a straight forward setup process.

I'm not the most switched on person in the world, but I can follow instructions very well and can figure most things out. I have been trying to sort out 'waking my computer from sleep' mode vs leaving it on the whole time, will not work on my mac after I have changed the settings as you suggested. You mentioned it must be connected to the wireless router using network cable? I cant do this with my setup, does this mean that I need to move my home office desk to be right by the wireless?

What if I am connecting my mac laptop from work (this is a network server setup also for your info) does this also need to be plugged into a network cable, and must this be a wireless connection or can it just be plugged into the ethernet cable at work?

This have now taken several days of my time. I need this set up and working by the time I leave on holiday in 2 weeks.

You need a phone line (charge me for this I dont care, just need things to work!) so we can all call and get these issues sorted, I see heaps of great reviews but then when I look deeper setting this up is a total mission. Please renew my faith in your product and before all my workmates hate me or I get fired for suggesting a system that is not working for our 20+ staff that is currently not working and cost us all time and business deals. Thanks for a fast response...

I also have a work PC that is connected to the network server, is this going to be a total mission to access remotely or am I just waisting my time with this silly idea of having access to my work computers while away over seas??

HELP HELP HELP HELP!!!!!!!!

June 01, 2012 20:03
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Proflev

Total fail.  I've tried everything listed on this support site.  The only "solution" is to tell my iMac to never sleep.  How ridiculous is that?  What's the point of a remote access system that requires the host system to be running constantly.  This is VERY deceptive: if your system does not work with OSx in an ordinary configuration (i.e. the system sleeps after it's been inactive for a time), you should simply say so.  It's not fair or reasonable for you to charge people for a system you KNOW doesn't work.  Own it -- you're severely damaging your firm's reputation by not being candid with prospective customers BEFORE they buy your product.

June 02, 2012 04:02
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Raywilliams Nyc

I agree 100% Proflev.  This program is a total joke.  Total false advertising.  How ridiculous that we would have to leave our Imacs to never sleep.  I have tried all different solutions and nothing works other than keeping the computer awake.

June 02, 2012 06:01
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Jason Hanson
@Deni, @Proflev, @Raywilliams NYC If you have read what I wrote above, you will find this to be a good workaround solution. It works. Every single time. In Energy Settings, putting the slider to make the Computer 'Never Sleep'...is something that depends on the auto timer function, meaning it just won't do it unless set to some time. You can easily put your comp to sleep when at home by clicking on the Apple icon in top left corner and selecting Sleep. Before leaving, simply move the mouse, hit a key, etc...and it snaps out...reverting to the preset 'Never Sleep' mode. Having the slider for Display to sleep is more important for the short term to save screen life...having only this one set to a time selection, will be able to gain you connection. May seem a pain, but is successful...and easier to manage than you think. Can put comp to sleep anytime when there...all it is really doing is saving on energy when not in use. Just a suggestion to try....works every time for me, until devs can sort out how to do a dual ping to wake then connect...better than making things more miserable.
June 02, 2012 10:20
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Raywilliams Nyc

Jason the way you suggested is the way I have been able to use splashtop since I bought it.  I just think they should warn users that you will not be able to truly put your computer to sleep.

June 02, 2012 10:26
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Jason Hanson
Ray, I agree. And have sent it in to the devs asking they put it or post it as a workaround so that others will know. Try to be helpful and assist others having the same issue, so they can see it does work and won't feel as if they wasted their money at least. Not saying by any means that you or others don't have a right to be upset or angry about it...is perfectly obvious and reasonable to be so. I was too...at first. Still would like it to simply wake if it does go to sleep, but this works. Just trying to spread the word instead.
June 02, 2012 10:33
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Deni Bevin
So what you are trying to say is I need to, from over seas, call someone at my home or office and ask them to move my mouse, or pull my machine out of sleep mode? Or "just leave it running!" for the 3 weeks to a month that I'm away from home & my office over seas ? That sounds like a great plan... I also have a better plan, please advise how I can get my money back for this application as it's 'not fit for purpose' I also hope this option to get money back is easy and doesn't take even more time. I did have some faith that it would work out but after the third day of drama I'm moving on to a program that works, this program also has a phone number to call to help with any issues. To be honest I should have been suspect in this product from the start if there was no support number. This is usually a good sign that the company gets too many calls because the product doesn't work as promised. Maybe you should get some of your initial company investors (the one that was sold some time back to fund setting up Slapshtop ltd) to come back in on this company so you can invest in a call centre etc. (or a product that works many) With a product with this many issues I'd say you'll do really well from the call centre. ;-) Thanks for waisting my and my companies time, I really do hope you sort out a product that works or you start to correctly inform your prospective customers of the true nature and difficulty of setting up this product and it's now obvious limitations. It's a great concept and I hope you can get it working correctly. Once you do I'm sure all this current and rapidly growing (valued?) customer frustration will dissipate Deni from New Zealand
June 03, 2012 00:00
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Jason Hanson
@Deni First off...I don't work for this company at all. Second, I only gave a suggestion of a possible workaround that might work for some and help them out. Lastly, you can be a prick all you want...sorry the App won't work for you, but at this point I have merely suggested something that might be helpful and ....particularly with you....pretty much don't really care if it does or does not work you. If you're overseas...take your computer with you. Never heard of a laptop? Company can't afford it? Just want to misdirect your anger and frustration like a baby to the wrong person? Do I really care? It was a workaround, that works. Try it, or don't ...is of no consequence to me, especially when your just more happy at being a miserable little prick. Don't worry...can respond however you want, won't matter to me..and won't be back here to even read it. The App...and the suggested workaround works for me, so I'll be enjoying it and focusing on how great it is to access my computers remotely, without another thought that you can't. Oh well.
June 03, 2012 08:47
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Deni Bevin
Ok @jasonhanson, thanks for the feedback and that you think I'm a prick, you should work for the company as you're rather passionate about it! The comments I made were strictly about the application and nothing personal. But it sounds like you have taken it this way. The reason I wrote this, much like many of the other frustrated customers is to create a situation that other potential customers are protected. But that's for the feedback about being a prick, very constructive. Good luck. You're right I should just move on, write the pretty small $ amount, plus the hours and hours of testing, trial and re trail, plus all these fun hours of looking online at forums and support sites like this one to try and resolve an issue for an application that is meant to work (as advertised). Thanks again for the constructive feedback, sorry if you took my frustration personally. You should apply to work for the company. You could be head of customer relations, lol.
June 03, 2012 15:10
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Jaff
Splashtop Inc.

Dear all,

We are sorry about the inconvenience caused by our WoL feature, and acknowledged it's still not mature enough. So we determined to draw it back from next update. we may release it again when it's more useful to most of users.

Currently our WoL feature only works in a local network, and almost impossible to use it remotely. Our next plan is to make it possible for a remote usage.

 

@Jason Hanson ,

Don't worry, Your use case is not WoL, it's a special feature on Mac Lion Display Sleep, if you have installed our Virtual Driver, Splashtop Remote can directly connect to a Mac Lion under Display Sleep mode. (your workaround is good to avoid your computer entering Sleep mode that needs WoL to awake it up first)

June 03, 2012 19:41
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Jon Elhai

Is there still not a fix to allow Splashtop streamer access Mac Lion while on sleep mode? Or perhaps you're working on this for the release of Mountain Lion next month?

June 12, 2012 09:16
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Johan
Jaff, Why degrade your app? I was using wake on lan all the time since my computer is connected to my TV (and soundsystem) and the computer is hidden in another room. It worked perfectly until I upgraded to Splashtop2. WoL is absolutely one important feature and why take it away from local network use just because you cant make it work remotely? If your computer is in reach for turning on manually you have no use of a remote iPad control anyway!!! How do I go back to Splashtop 1 ? /Johan
June 29, 2012 14:24
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Mr. T

ya seriously I want my WOL back!

June 29, 2012 14:25
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Steve Brooks

@Jaff, 

I agree with Johan - why would you consciously remove functionality from the program?  I would rather documentation was added to explain the limitations of WOL and leave it as is - I use the function in  the same way as Johan and it was not made clear that upgrading to Spashtop 2 would actually worsen my experience of the program!

I can't believe the decision has been taken to remove a function simply because some users are trying to get it to work beyond its capabilities.  Add it back please!

July 01, 2012 02:19
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Splashtop Support
Splashtop Inc.
Hi all, Sorry for this inconvenience, we are hearing you and planning to add it back soon. Please stay tuned.
July 01, 2012 03:04
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Stephen Coble
Same here- I used WOL all the the time successfully, and now it's not available in Splashtop2? How can I just reinstall the old version of Splashtop? That would at least let us use the feature until it is again available. Thanks!
July 07, 2012 19:05
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Mikhail Allen

How do I find the Server URL for login on my ipad?

July 20, 2012 12:17
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Laurence Chapman
I thought that WOL was being put back into Splashtop 2.0, but it appears that it is only local LAN. I can still awaken my Windows PC using the Splashtop 1.X app on my iPhone. I can waken it remotely using WiFi or 3G. However, even using the new Splashtop 2.0.0.6 on my iPad, I can only wake the Pc when it is on the local LAN. The remote wake up no longer works from the ipad. I really don't like paying for a product, and then finding that the upgrade removed important functionality without prior notice or warning. The whole idea of REMOTE access is to be able to access remotely. Leaving a machine turned on for a week in case I might need to access it seems like the dark ages. My PC goes to sleep and saves energy when I don't need it. I realize that for some people setting up the DynDNS and port settings is a challenge, but many of your customers have figured it out. This was fully functional in Splashtop 1.X. PLEASE put it back into 2.0
July 20, 2012 12:36
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TERRY ABRAHAMSON
This is nuts. I'm so frustrated! Prior to the 2.0.0.6 "upgrade" I could connect my iPad to my MacBook pro via a completely wifi setup (computer Not connected to router via ethernet cable but rather wifi because it has built-in wifi), as long as I set the MacBook to never sleep the hard drive, but allow the display to sleep. I could connect both in my home and away from home. Now you want me to plug mu PORTABLE MacBook pro into an Ethernet cable?" I don't think so. Furthermore, there is no "wake..." OR "advanced" option on the new ipad app! So now, for the third time, I'm deleting 2.0.0.6 from both MacBook and iPad and yet again reinstalling the previous version (glad I save copies of all apps on an external hard drive). Why would you mess with a good thing? And to make the situation even more annoying, now when I go to the App store for upgrades I can't choose "upgrade all" because Splashtop wants to "upgrade" also, so I must choose each app individually to upgrade. Until this mess is fixed, 2.0.0.6 should be removed from the app store! WHAT A MESS
July 25, 2012 11:50
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Jaff
Splashtop Inc.

@TERRY ABRAHAMSON,

Sorry for the confusion on your case.

If you want to connect your ipad to your mac from a Display sllep mode, you don't WoL feature and just need to install our "Virtual Driver" on mac, then you can directly see it on ipad and tap to be connected to.

 

Hi all,

If you are using Splashtop 2 on your ipad pairing with Streamer v2.x, please check this new FAQ for how to do WoL.

http://support-splashtop2.splashtop.com/entries/21750073-how-do-i-perform-wake-on-lan-with-splashtop-2-wol

Hope it helps.

July 25, 2012 18:57