Below we have listed some issues reported by users related to lost connections. We've listed some suggestions that you can try. If you have had similar problems with different solutions, please feel free to enter your experiences for the benefit of other users. We will keep adding to this list on an on-going basis.
1. Weak Wi-Fi signal
If your tablet/phone is far from your router (different routers may have different distance limitations), the signal may be weak and therefore it's easier to lose the connection. Try nearer case to see if it's better.
2. Connecting via 3G
If you are using a 3G network, sometimes the 3G signal looks excellent, but you might not be able to readily determine how many clients are sharing the bandwidth at that moment. In this case, you might try the connection later, after peak time, or try to connect to another network and see if there is any improvement.
3. Connection lost when using a Mac without monitor attached
We are aware of a known issue related to lost connections if you are using a Mac machine without a monitor (such as a Mac Mini). Please update your Mac Streamer to v126.96.36.199 or later version, and install our virtual driver by clicking the Settings/Advanced settings/Install driver button to solve this issue.
4. Disable the Control Panel/Sharing/Remote management option on Mac computers
If this option is enabled on your Mac Streamer when you encounter "lost connection" issues, please disable it. Disabling it should solve the problem.
5. Lost connections due to Firewall issues
This is the most difficult case to solve, because there is tons of anti-virus and security software out there, and routers may have various firewall features that will block or otherwise impact the connection. Here are some samples: (another link for more firewall related articles)
- Norton security suite: May cause disconnection every 10-30 seconds if the firewall is ON.
- Win7 firewall(Norton): This topic has some related info: http://support-remote.splashtop.com/entries/354334-firewall-settings-for-splashtop-remote
- Mac firewall: This topic has some related info: http://support-remote.splashtop.com/entries/516031-firewall-settings-for-splashtop-remote-mac-configuration
- Firewall on Comodo: Check this entry for some instructions submitted by a Splashtop Remote user: http://support-remote.splashtop.com/entries/20264091-settings-to-connect-via-comodo-firewall
6. Clear the memory on your iPad by removing all apps from multi-tasking, or just reboot your iPad.
7. Forward 3 ports respectively on router: The default is port 6783, 6784 and 6785. Sometimes, opening these ports for your computer will help.
8. Disabling "Dual CPU" in BIOS may solve connection issues (if your computer is old or performance has degraded).
9. Restart your router: Especially helpful if you just finished a large downloading process.
Again, you are welcome to share your experiences and trouble-shooting tips with fellow users, as we keep adding to this list......Thank you for your responses!