Issues during or after installation of the Splashtop Remote Streamer

en11100410

In this topic we list some information we've collected which is related to fixing installation issues.  Hopefully, one of the tips below can solve the problem for your particular case.

 

splashtop-bullet.png  If an error occurs (or hang-up) during installation:

  • If you get an error message immediately when executing the Installer file, it may have been corrupted during the last downloading.  Please re-download a new one and try again.
  • If you are using Windows XP, and if you have "Terminal service" disabled, this would cause the Splashtop Streamer to fail to be launched.  Simply enable this service from Task Manager/Process to solve this issue.

  • If you are using Windows XP, and get an error message like "Windows installer service could not be accessed," please follow the steps below to enable the Windows Installer service from the Control Panel:

    I.  Click the Start button, click Control Panel, then click Administrative Tools in "classic view"  — or, Performance and Maintenance and then Administrative Tools in "category view. "

    II.  Click Services.  Find the service name "Windows Installer" and click that line so it's highlighted.  The Status column will be blank if the service is not currently running.

    III.  If not running, there will be something like "Start the Service" on the left side of the screen — click it. That starts up the process on your system.

    IV.  Run the Splashtop Streamer installer again, and it should work!

  • If you get error code 1628 from InstallShield, please click on this link for info about how to fix it: http://www.sydown.net/fix-installshield-1628-how-to-repair-installshield-1628
  • Another scenario causes error code 1605 from InstallShield when uninstalling an older version; and then may produce another error code (1628) when installing a newer version.  This may be caused by a lost registry key.  You can try the following to solve it.

If the installed Windows Streamer is v1.5.5.2 or above:

a.  Find the folder named "{2EFEAD58-3311-4B2B-9D8A-8D663581D109}" in C:\Program Files\InstallShield Installation Information or in C:\Program Files (x86)\InstallShield Installation Information for Windows 64 bits.  This is a hidden folder.  You may need to enable the option "Show all files and folders" from Windows/Tool/Folder option if you can't find it.

b.  Delete this folder manually, then un-install the Streamer from the Control Panel.

c.  Install the latest Streamer, then un-install again to totally clear all Streamer files.

d.  Re-install the latest Streamer again, and all steps are done.

If the installed Windows Streamer is v1.5.0.1 or below:

a.  Find the folder named "{94A1911F-CD2F-4B9C-B171-2B43DCD213AA}" in C:\Program Files\InstallShield Installation Information or in C:\Program Files (x86)\InstallShield Installation Information for Windows 64 bits.  This is a hidden folder.  You may need to enable the option "Show all files and folders" from Windows/Tool/Folder option if you can't find it

b.  Delete this folder manually, then un-install from the Control Panel.

c.  Install the latest Streamer, then un-install again to totally clear all Streamer files.

d.  Re-install the latest Streamer again, and all steps are done.

  • One of our users informed us that he solved the installation error-1719 (on Win7 64-bits) by exiting out of the Comodo anti-virus application.  It has a built in "sandbox," which may be the cause.  Click here to view more detailed info about setting up.
  • If you get error code 1152, this might be due to one of the following situations:
    a.  There is not enough disk space on the hard drive to which files are being extracted.
    b.  You don't have sufficient privileges to write files to TEMP file.
    c.  The downloaded files may be corrupted.

    Based on the possibilities listed above, here are some suggested solutions:
    1.  Download the Streamer again, from: 
    http://www.splashtop.com/streamer/download?from=remotedownload

    2.  Free up some disk space wherever possible on the C drive (where the Splashtop Streamer is installed).

    3.  Try to disable User Account Control (UAC) before installing.  Click on the following hyperlink to view an article about how to do this in Windows:  http://www.howtogeek.com/howto/windows-vista/disable-user-account-control-uac-the-easy-way-on-windows-vista/)

    4.  Right-click on the installer file, select Run As... from the menu, and then in the dialog box, choose to run as Administrator in order to execute the installation.

    For reference, you can also click on the hyperlink below to view an article that discusses a related error: 
    http://kb.flexerasoftware.com/selfservice/viewContent.do?externalID=Q107317

 

splashtop-bullet.png  If installation has finished but Splashtop Streamer cannot start:

  • If you are using Windows XP, and Splashtop Streamer will not start after installation has completed, use Task Manager to stop the SRServer.exe process.  Then manually launch again.
  • We found that if a service process named Terminal Services is disabled, this would prevent the Splashtop Streamer from being launched.  If it is disabled in your case, please enable it manually.

    Note that the Terminal Services process exists only in XP Professional (not in XP Home).  You can find the service as follows:

    1. Right-click on My Computer and select Manage from the menu.
    2. In the Computer Management window, open Services And Applications in the left pane and click Services.
    3. In the Services pane, there should be a Terminal Services item in the list in the right pane.  If it is disabled, right-click on Terminal Services, select Properties from the menu, then select Manual and click Apply.   The Start button will then be enabled. 
    4. Click the Start button to start Terminal Services.  The Splashtop Streamer should then start up automatically!
  • It has been reported that the Kaspersky software running on Windows XP will block Splashtop Streamer installation.
  • If you have installed "Airfoil," the Splashtop Streamer installer will be blocked, and may hang while installing.  The solution is to un-install Airfoil, then install Splashtop Streamer again.  Or, add the Splashtop Streamer install.exe program to the "exclude" list under Airfoil's Automatic Hijack settings.  (Some users have reported that Airfoil also conflicts with DirectTV2PC's installer.)
  • Renaming the plug-in folder in Windows Vista or Win 7 can solve the "Streamer failed to launch" issue.
  • Try un-installing the previous installation, restart PC, then install again.

 

splashtop-bullet.png  Still no luck?  If none of the above solves the problem in your particular case, please describe your problem and also provide the following data.  Are you using:

  • Windows XP, Vista, or 7, and 32-bit or 64-bit ?
  • Mac OS X ?   What version?
  • What version of Splashtop Streamer are you trying to install?

 

On the other hand, if you have encountered an installation issue not listed above, and have already found the solution, we invite you to let us know about it, so we can add it here for the benefit of other users.  Thank you!

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14 Comments

  • 0
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    Tyler Hughes
    I am running windows 7 and I'm trying to install the windows version but it says half way through the installation that it has to upgrade it so I accept and then it freezes I left it on for a few days and it didn't even get 15 % done , I tried deleting it then reinstalling it and it does the same thing I know my laptop meets the requirement because I had splash top on stand it worked fine until it had to upgrade please help .
  • 0
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    Tyler Hughes
    On it ** auto correct .
  • 0
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    Adam r thorstad
    I am by no means an IT guy, I installed splashtop on my android (samsung charge). I followed all directions for my work computer (xp) where we use kasperski. The kasperski didnt conflict with the install at all. I followed all directions given on both devices tried connecting on my phone through the splashtop app and pressing the "named" remote device. It tried to connect for a few seconds and says connection failed. Ive tried several times. I went home and did the same process, turned OFF my firewall, and I still have the same results.
  • 0
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    Adam r thorstad
    When im saying I went home I meant I tried on my home pc
  • 0
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    Jaff

    @Adam,

    Have you tried our Internet discovery feature with a gmail account? please check this link for how to enable it:

    http://support-remote.splashtop.com/entries/20056888-find-your-computers-via-internet-discovery

  • 0
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    Zainor

    Hi,

    I had installed Splashtop Streamer on my home pc WinXP successfully.  I had also installed the FREE Splashtop Remote apps on my tablet, Asus Transformer TF101 successfully.  At my home PC, I tried to download apps Splashtop Pro Apps for Android, it says my device (Asus TF101) already has this item installed.  I cannot click the INSTALL button. Either I checkout or cancel to get away from this window page.  The issues are:

    1) Most times I log-in at my Asus tablet failed!  Even though I am sure I typed in correct @gmail address and password. Streamer log-in at my PC is OKI!  It even says: "You can now use your mobile device to connect to this computer". 

    2) If I managed to log-in at my Asus tablet, I can only see: (1) Your Computer and (2) Your Groups. And nothing else.  I cannot connect or see my home PC while at home using wi-fi.  My PC is using wired connection.

    3) At my desk PC, I tried to download apps Splashtop Pro Apps for Android, it says my device (Asus TF101) already has this item installed.  I cannot click the INSTALL button. Either I checkout or cancel to get away from the window page. Do I need to download this apps at my desk PC?  

    4) How do I connect to see my home PC? Is the free version does not allow you to connect to your PC? If no, is there a trial version?  I need to know and be sure that it works before I make any purchases, if necessary.  What is the correct apps to install?

    Please advise the above matters. Thank you.

    Regards,

    Zainor

  • 0
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    Gordon Gannon
    I am running an iPad and an iMac and can connect via my home network but cannot over the internet even though I am signed on to a gmail account at both ends.
  • 0
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    Jim Walker

    I installed Splashtop 2, and cannot figure out how to create a Splashtop 2 account. The "link" in the Status tab of the Streamer to create an account does not work.

  • 0
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    Dennis Koffer

    Just upgraded to Streamer 2 and now cannot get it working (Windows xp) - was working ok before upgrade. The login window to register my computer doesn't respond and going to the streamer website doesn't work because it doesn't recognize my email address and won't send me password help.

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    Ghekkoh
    Splashtop2 streamer update on windows 7 giving error 1618 - installation already in progress. Same problem when trying to uninstall older version of splashtop streamer. There is no installation going on, I've checked and successfully installed and uninstalled other programs just fine as a diag. Not sure what to do. Please advise ASAP...have upgraded splashtop on iPad and can't use it now, need it for work.
  • 0
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    Dana Missal

    I have an account for the streamer  but when I log in from my computer it says that I don't have a splashtop account when I do. PLEASE HELP! 

  • 0
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    Sandyslabs

    Hello just downloaded program on my ipad I also put steamer on my mac book pro still getting a message that it can't locate computers and to download  streamer which i have already did. I just don't know what i am doing wrong. Would love to get some help from anyone PLEASE!

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    Juan Igualar
    Parque no me deja entrar ya la compre y parque me cambian el idioma cuando casi termino ya tengo un ano que la compre
  • 0
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