Here are some tips for users who have reported a "no sound" issue on the iPad side:
For iOS client:
1. This was a known issue on the v18.104.22.168 Mac Streamer. If you are using this older version of Mac Streamer on Mac OS X 10.7.x (Lion), there won't be any sound streamed to the client tablet/phone side; and you might not even be able to connect successfully. So far, this issue was only reported by our users in the Hebrew and Arabic language versions of Splashtop Remote.
This has been fixed in Mac Streamer v22.214.171.124, and you can simply update to that version (or higher) to solve the audio-streaming issue.
If you wish to keep using your older version of the Mac Streamer, try changing the language to English or others, as a temporary work-around.
2. If your iOS on iPad is v4.3, please also view this article from Apple:
Please follow these steps to verify if the mute function was enabled on your iPad:
a. Tap Settings > General.
b. Under Use Side Switch to shown below, select Mute. Then select Lock Rotation again to fix a bug from iOS.
c. Double-click the Home button to display recently used apps.
d. Flick from left to right along the bottom of the screen. A sound control bar will display:
e. If there is a slash across the Speaker button as shown above on the left, tapping it can enable your sound function again.
If the above tips do not work for your case, please also refer to the following, according to your Streamer OS type (that is, the OS of the machine on which the Streamer is running):
Some XP audio drivers don't support an audio-mixer feature. That's the reason why Streamer can't stream audio to your tablet/phone. Here are some suggestions for you to try:
- Please make sure that the "When a remote client connects, redirect all sound to the client, and mute this computer" checkbox is UN-CHECKED.
- Select the appropriate audio interface from the drop-down box in the "Remote client should play the same sound as the following PC audio device" field (it should be like "... mixer").
- For Realtek HD audio driver for XP, please check this link for proper settings.
- A work-around is provided in this topic for those cases in which the audio driver does not support a "mixer" function: http://support-remote.splashtop.com/entries/301430-how-do-i-make-sound-work-when-connecting-to-a-windows-xp-system
- You might also consider updating your audio driver on XP.
- If you are using a Dell computer with a Sigmatel audio chip, please check the Dell support site for a driver update, at: http://search.dell.com/results.aspx?s=gen&c=us&l=en&cs=&k=Dimension+XP+Sigmatel+Stereo&cat=sup&x=0&y=0
2. Vista and Win7