How do I connect to my computer if it is in sleep or hibernate mode? (Wake-on-LAN)

en11100416

This topic applies to:  vista_7.png  mac.png

I. Settings on Streamers:

To connect to your computer when it is in Sleep or Hibernation mode, you need the following:

1.  In the list of Splashtop Remote products below, find the product you are using and make sure you are using at least the version listed for that product:

  • Client v1.7.0.2 or later for  iPad/iPhone/iPod touch, client v1.0.5 or later for HP TouchPad, client v1.9.8.2 or later for Android HD, client v1.6.5.5 or later for Android non-HD.
  • Streamer v1.7.0.1 or later for Windows computer.
  • Streamer v1.7.0.2 or later for Mac OS X (10.6 Snow Leopard or above) computer.

2.  Make sure your BIOS supports Wake-on-LAN, and that this option has been enabled.  (This step pertains to PC only; Mac users can ignore this.)

3.  Configure your computer to be Wake-on-LAN ready. 

In Windows:

  • Enable Wake-on-LAN (WOL) in the system BIOS if you want to allow your computer to wake from a powered-off (i.e., Hibernate) state.
  • Configure your LAN network interface adapter (Control Panel -> Device Manager -> Network adapters).


wol_setting_w7.png

 

For Mac users:

  • Make sure the Wake for network access option is selected in the Energy Saver settings.


wake-for-network-access.png

 

4.  Your computer must be connected to your wireless router using the network cable.

5.  Manually create a new profile(tap '+' from the upper left corner when Splashtop Remote app launched), or save an old profile by editing its settings (i.e. change resolution).

6.  After you have performed all the steps above, you should make a connection with the profile made in step #5.  If all the requirements of WoL have been satisfied, a "Wake this computer" button will be shown in the Advanced setup menu.

7.  If your computer is a laptop (for example, a NB,  Mac Book Pro or Mac Book Air), please make sure the power cable is plugged in to an electrical power source.  If you are using only battery power on the laptop, this may cause an attempt to use the WoL feature to fail.


 

II. Steps to trigger Wake-on-Lan on tablet/phone device:

Steps required to wake your computer from Sleep or Hibernation mode:

  1. On your tablet/phone, tap the Splashtop Remote icon.
  2. On the computer whose profile you would like to perform a "Wake-on-LAN," go to the Advanced Setup menu of that computer.  To do so:

    Tap on the settings-button-in-added-listing.png button on the computer profile of your choice even though it's in an unavailable state, then select Advanced from the Computer Settings menu.  (This profile should be a manually created or saved one, not the auto-scanned.)
  3. In the Advanced menu, tap on the Wake this computer option to attempt to wake up the PC computer from either Powered-off, Sleep or Hibernation, or a Mac computer from a Sleep state.

 

III. Wake-on-LAN usage timing and limitations:

  • PC ─ If your PC is in a Sleep, Hibernate, or powered-off state, Splashtop Remote can awaken it to a “waiting for login” screen via the “Wake-on-LAN” feature.
Type Sleep Hibernate Powered off
XP v N/A v
Vista v v v
Win7 v v v

 

  • Mac ─ If your Mac is in a Sleep, Display sleep, or powered-off state, currently Splashtop Remote can only awaken it to a “waiting for login” screen (via the “Wake-on-LAN” feature) when it is a Mac OS X 10.6.x and in Sleep mode (shown in the table below).
Type Sleep Display sleep Powered off
OS X 10.6.x v v ** x
OS X 10.7.0 v* v ** x
OS X 10.7.1 v* v ** x
OS X 10.7.2 v* v ** x

*  A Lion computer could be awakened from Sleep mode to be Low Power wake mode, then connected to by tapping the computer profile again from a discovered computer list.  Please note that it is essential that the Virtual Driver be installed.  This is very different from the Snow Leopard computer.  (If the first screen displayed on the tablet is abnormal, just tap again.  This is a known issue and we are now working on fixing it.)

**  When your computer goes to Display Sleep, the following conditions are basically necessary to awaken and connect your computer:

I.  The time specified for Display Sleep in the Energy Saver screen (illustrated earlier) cannot be set to Never if your Mac Streamer is not v1.7.0.1 or above.  ("Never" will cause Splashtop Remote to be unable to connect.)

II.  Use "tap computer to connect" instead of clicking the Wake this computer button in the Splashtop Remote Desktop app.

III.  The first  "tap computer to connect" action will awaken the computer to a "waiting for login" screen.  The second  "tap computer to connect" action will then invoke the connection process.

IV.  Before awakening the computer from Display Sleep mode, please pay attention to the following three items:

1.  Install our Virtual Driver from the Mac Streamer/Settings/Advanced dialog.

2.  When connecting by iPad, check the option "Mirror Displays" in System Preferences/Displays if it's not checked.

3.  Don't use a resolution of 800 x 600.  Instead, please use 1024 x 768 or Native resolution.

 

wol-1.png

wol-2.png

 

Currently it is not possible to awaken a Mac computer from a powered-off state via the WoL feature.

 

note.gif  NOTES: 

  • Wake-on-LAN may not always work if your computer's system BIOS does not support it, or if your home wireless router does not support it.
  • For remote-connection cases, Wake-on-LAN may work when connected via port forwarding.  It doesn't work for connections made via the Internet discovery feature (gmail).  See another link for how to do port forwarding. (Requires some technical know-how...)
  • Most of the time, Wake-on-LAN may not work via 3G even by port forwarding; it depends on carriers too.
Have more questions? Submit a request

62 Comments

  • 0
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    Chaim Platt
    I have tried all of the above to the best of my abilty but still having problems. How else can you help? Thanks in advance, Chaim
  • 0
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    Jennifer White
    I am having the same trouble. When my iMac goes on sleep mode, I can't access it from Splashtop. To the best of my knowledge, everything is set up correctly on both my iPad 2 and my iMac. I travel a lot and would love this ap to work so that I don't have to lug my laptop with me everywhere I go. Thanks in advance for any further advice.
  • 0
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    Robin Hopkins

    II.  Use "tap computer to connect" instead of Wake this computer from the Splashtop Remote Desktop app.

    III.  The first  "tap computer to connect" action will awaken the computer to a "waiting for login" screen.  The second  "tap computer to connect" action will then invoke the connection process. 

    I don't see the above as a options on my Mac mini, its a mid 2010 model, 10.6.8 running Snow Leopard.

  • 0
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    Jaff

    Hi all,

    From above table for Mac, WoL only can awaken computer from Display Sleep mode by "tap computer to connect" if OS is Lion. it's not a option or button, just use one finger to tap on the 'computer name' on ipad to connect to Mac. This behavior basically can awaken your Mac from sleep mode.

    If you are remote connection case, it's almost impossible to awaken computer because most of our remote connection scenarios are done by gmail account at this stage.

    We will keep improving this feature.

    @Robin,

    If you Mac is running Snow Leopard, you can try(in a local network) to tap on "Wake this computer" button to wake your computer if it's in Sleep mode, and directly tap the computer name(just like attempting to connect it) to wake it up if it's in Display sleep mode.

  • 0
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    Donna Merritt
    Has there been any progress thus far in remote connections to a Mac running OS Lion from an iPhone 4 or iPad? My Splashtop works within my LAN but it doesn't when I'm away and need it most. Help!
  • 0
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    Jaff

    @Donna,

    If your mac is not in powered off or sleeping state, you can remotely connect it by enabling Internet discovery feature with a gmail account.

    This link tells how to enable it:

    http://support-remote.splashtop.com/entries/20056888-find-your-computers-via-internet-discovery

    Splashtop Remote currently doesn't support WoL by remote connection case, anyway, we are still keeping to improve this feature.

  • 0
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    Andy
    Thank you for the info. It helped me, and now I thought I'd post how I got mine to work at home (have not tested it via Internet). I use an iMac in a home network with OS Lion v.10.7.2 I use the free app "Mocha WoL" to wake up my iMac (connected to the router via Ethernet cable since WiFi cards don't support WoL - at least that is what the Mocha WoL instructions say). I can wake up the iMac without problems, but then when I switched to the Splashtop Remote app, it could not connect. My iMac was awake, but the screen on it was black, and it wasn't until I clicked my trackpad that my login screen appeared and then Splashtop could connect. The problem was that I had not installed the virtual driver from the Splashtop Streamer. So, I followed the instructions in this thread (installing the virtual driver from advanced settings on the Splashtop Streamer preferences on my iMac was key). I couldn't find the "mirror displays" option, so I ignored that part. Maybe my version of Lion is different from the sample above. Now, after Mocha WoL wakes my iMac, and I tap on my iPad (in Splashtop Remote) to connect to my iMac, and it says it is attempting a connection, I simply tap or double tap on the black iPad screen. Now that acts as if I had clicked the trackpad on my iMac and it goes from the black screen to the login screen and it shows up on my iPad. I hope in the future, Splashtop can handle everything smoothly so we don't need any other apps to WoL. But until then, the work around is not bad, and I thank Splastop support for being open about it and suggesting third-party apps. I'm very pleased with Splashtop on my iPad and iPhone. It's just what I was looking for to watch my movies and shows on my iPad upstairs in bed although my iMac is downstairs and is often asleep. I already find myself using this app for more than just video streaming. It is very handy to have entire access to my iMac from my iOS devices. I'll be testing the Internet access from my iPhone while on the go. I hope it works just as well.
  • 0
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    Will
    Dear staff: I would like a bit of assistance with this: The above instruction mentioned: " Steps required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, tap the Splashtop Remote icon. On the computer whose profile you would like to perform a "Wake-on-LAN," go to the Advanced Setup menu of that computer. To do so: Tap on the settings-button-in-added-listing.png button on the computer profile of your choice even though it's in an unavailable state, then select Advanced from the Computer Settings menu. In the Advanced menu, tap on the Wake this computer option to attempt to wake up the PC computer from either Sleep or Hibernation, or a Mac computer from a powered-off state. " However, when I clicked on the arrow, the advanced option only showed whether I would like to change my screen resolution to 800 x 600, ipad resolution, or the same as my computer's. Is there a way to access the wake this computer from sleep option? Thank you, Will
  • 0
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    Jaff

    @Andy,

    Thanks for sharing the experience, we are keeping to improve this WoL feature.

    @Will,

    This "Wake this computer" button is run-time to generate, please connect your computer in local network(has followed the settings for WoL on computer side) once, then this button will be generated in Advanced option.

    Please note that WoL of Splashtop Remote still can't support remotely connection case with gmail.

  • 0
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    Raywilliams Nyc
    Hey guys especially Andy. Thanks for your post. It just solved my remote access problem. The key as you said was to install the virtual driver and using an app to wake up the iMac. I used NetWOL app. Problem solved!
  • 0
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    Chris
    Hi Jaff, I have the same problem not seeing the "wake this computer" button even following your above suggestion. I'm in local network running IPAD2 client. Pls help.
  • 0
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    Raywilliams Nyc
    Looks like I may have spoken too soon. I am currently out of town launched the app NetWOL tried to wake up my iMac over the Internet. Splashtop is unable to connect. Very frustrating!!!!!!
  • 0
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    Jaff

    @Chris,

    If your ipad and computer are in the local network(and connecting to a same router) but still can't see the "wake this computer" button, there should be problem(s) on the following necessary steps::

    1."wake on lan" option in BIOS has been correctly enabled (could be ignored by Mac)

    2.wake on Lan option in computer has been enabled(see the first or second picture on above FAQ article)

    3.computer has been connected via LAN (not wireless)

    4.please make a successful connection locally by a manually created or saved profile to let ipad get some necessary info from computer after properly done above steps

    Lion needs to install our virtual driver to enable Wake-on-Lan feature to awaken computer from Sleep mode to be Low-power wake mode. Please follow the steps in above article for more details.

     

    Hope this helps.

  • 0
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    Herky

    Following these instructions, I only find screen resolution options under ADVANCED:

     

    Tap on the settings-button-in-added-listing.png button on the computer profile of your choice even though it's in an unavailable state, then select Advanced from the Computer Settings menu.

     

    Running Windows XP, I configured my wireless LAN card to allow the device to wake the computer and I restarted my computer. I then put the computer into standby and tried the above instructions. Only screen resolutions where available. No option to wake the computer.

     

    Is there something else I should be doing so that the app will show the wake option under advanced settings?

     

  • 0
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    Victor (Splashtop)

    @Herky,

    The WoL feature works only for wired connections as Jaff mentioned above.  Wireless is not a supported functionality with the WoL protocol.

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    Andy

    As a tip for those who want to use WoL functionality but are currently using WiFi..... What I did was buy a set of those ethernet plug adapters that you plug into the electrical socket in the wall (since my router is in a different room than my iMac). That way, I can connect my mac via ethernet and I can use the WoL functionality. 

    As I mentioned earlier, I use MochaWoL for the WoL feature and it works perfectly. I've only tried it within my home network.

  • 0
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    Raywilliams Nyc
    I am not sure what the issue is because my iMac is connected via Ethernet and not wifi. I use time capsule as my router. I still can't connect to iMac using splashtop via the Internet
  • 0
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    Herky
    I'm sorry, I did not see that above. Thank you for the quick reply though.
  • 0
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    Andy

    @Raywilliams Nyc,

    My only experience is using MochaWoL, but their instructions warn that some routers don't support the needed settings to use WoL from the internet. I tried it briefly one day (literally just a 5-minute try) and couldn't get it to work, but I plan on looking into how exactly I have to setup my router and if my router supports that.

    Maybe this doesn't help you at all, but I still thought I'd mention it. Not sure if time capsule supports that or not. Unfortunately I'm new to WoL and can't help much with setup details.

  • 0
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    Raywilliams Nyc
    Thanks for the info Andy. I intend to call apple care to ask them about it. The only way I can use splashtop is if I leave the computer on while out of town. Not exactly saving energy :(
  • 0
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    Andy
    @ Ray Nyc Are you sure that your WoL app is waking up the computer? In other words, is the problem waking it up or is it awake for sure and Splashtop just won't connect? I guess an option for now is to set your iMac on a schedule to sleep and wake up at a certain time every day (settings -- energy saving -- schedule). That way, you know that you can access it at least during those times. I know it's not a real solution, but it might help get you by until you figure out the problem.
  • 0
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    Raywilliams Nyc
    I know it does work when not on energy saver for sure. I really think part of the problem is LION OS.
  • 0
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    Chris
    Hi Jaff/Victor, I'm using MacBook(2008) but installed Windows7 Ultimum. Followed all the recommended setting. I figured that I need to "save"after I connected once and saw the "wake.." button. otherwise, you won't see the button again after the computer slept. However, still can't wake up the computer. There's no bios for MacBook. Not sure any other setting needed. I disabled the wireless and only Use LAN. Any known issue or secret setting for MacBook?
  • 0
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    Jaff

    @Chris,

    You are great! Thank you!

    Yes, only use the manually created or saved profile to connect can generate this button, we forgot to mention this important point. I'll modify the descriptions above.

  • 0
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    Jaff

    @Chris,

    We'll send your issue to engineering team for further process, and will inform you again once get further progress.

    Has your MacBook also install Snow Leopard? maybe you can try on Mac to see if it works.

     

  • 0
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    M. Feliciano

    im trying this but when i hit the >advanced menu i only get an option for screen resolution..

  • 0
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    Jaff

    Hi all,

    WoL for Lion got some updates, please check above article for details.

    The major steps are:

    1."wake on lan" option in BIOS has been correctly enabled (could be ignored by Mac)

    2.wake on Lan option in computer has been enabled(see the first or second picture on step#3 in above FAQ article)

    3.computer has been connected via LAN (not wireless)

    4.please make a successful connection locally by a manually created or saved profile to let ipad get some necessary info from computer after properly done above steps

    Lion needs to install our virtual driver to enable Wake-on-Lan feature to awaken computer from Sleep mode to be Low-power wake mode. Please follow the steps in above article for more details.

    *Powered-off mode is impossible to wake up for Mac computer.

    **for remote case of WoL, only port forwarding is helpful, please check this link of another article and please note your router should support WoL feature as well. (requires some technical know-how...)

  • 0
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    A A

    So just to confirm - If my macbook pro is connected via wifi and not ethernet, there is NO way to wake on lan using splashtop??

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    Jaff

    @AA,

    No, the computer connected by ethernet is necessary.

  • 0
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    Andy

    @AA,

    What I did was buy one of those ethernet adapters that you plug into the electrical socket on the wall. That way, you can still connect your iMac or MBP etc. via ethernet even though it is in a different room as the router. The adapter set cost me $40, but it is worth it. Not only is my internet connection faster on the iMac, but I can now do wake-on-LAN, so I can control my iMac (which is downstairs) from my iPad in the bedroom upstairs.

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