Find your computers via Internet discovery

LOGIN with a same gmail account on both tablet/phone and computer to enable this feature!


NEW UPDATE for clients + Windows Streamer v1.7.5.4+ & Mac Streamer v1.7.5.2+.

iOS :  v1.7.5.4+

Android client :  v1.9.8.6+ (for HD)

Android client : v1.6.5.6+ (for non-HD)

NOOK Color/Tablet : v1.8+

PlayBook : v1.0.0.0+

Windows client :  v1.1.4.0+

Mac client :  v1.1.0+

HP TouchPad :  v1.1.2+

We are implementing a way to find and connect to your computers across the Internet.  We know many of you have been eagerly waiting for this addition to Splashtop Remote, and we appreciate everyone's patience while our development teams are getting all the pieces into place.

You Mac and Android users who have waited a long time for this feature — now it's here!  Here are the instructions.  Both the Client and the Splashtop Streamer should be properly set up, as follows.

 

Splashtop Streamer for Windows & Mac

  1. To use the Internet Discovery feature, you must have a Gmail account.
  2. You must use the latest version of the Splashtop Remote Streamer for Windows or Mac.  These instructions apply only to these versions.  Keep in mind that the interface and instructions will likely change in future versions.
  3. Download and install the Streamer for Windows or Mac from http://www.splashtop.com/remote/download.
  4. Go to the Network tab in the Splashtop Remote Streamer.
  5. Enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password and click the Login button, you should see a "successful login" notification if your account is successfully logged in.

 

Splashtop Remote Desktop for iPad and iPhone/iPod touch client (same procedures for PlayBook)

  1. You must use the latest client from the iTunes App Store.  These instructions apply only to this version.  The interface and instructions will likely change in future versions.
  2. Go to the Splashtop Remote global settings by clicking on the "gear" icon near the upper right corner.
  3. You should see an "Internet Discovery" item listed there.  Tap it to enter another screen, in which you will be asked for your Google Email and Password.  Enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password, tap "Sign in."  You should see a Sign In button, which turns to Sign Out when the account is successfully logged in.

That's it!  Your iPad / iPhone / iPod Touch should now be able to automatically discover your computer. 

 

Splashtop Remote Desktop for Android devices client (for HD)

  1. You must use the latest client from the Android market.  The interface and instructions will likely change in future versions.
  2. Go to the Splashtop Remote global settings by clicking on the icon in the upper-right corner, and select Settings.
  3. You should see an "Internet Discovery" item listed there.  Tap it to enter another screen, where you will be asked to enter your Google Email and Password.  Enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password, tap "Sign in."  You should see a Sign In button, which turns to Sign Out when the account is successfully logged in.

You're done — your Android device should be able to automatically discover your computer now.

 

Splashtop Remote Desktop for Android devices client (for non-HD)

  1. You must use the latest client from the Android market or Amazon.  The interface and instructions will likely change in future versions.
  2. Go to the Splashtop Remote global settings by pressing on the hard key ”Menu” in the bottom of the screen, and select Settings.
  3. You should see an "Internet Discovery" item listed there.  Tap it to enter another screen, where you will be asked to enter your Google Email and Password.  Enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password, tap "Sign in."  You should see a Sign In button, which turns to Sign Out when the account is successfully logged in.

You're done — your Android device should be able to automatically discover your computer now.

 

Splashtop Remote Desktop for NOOK Color/Tablet

1. Start from main Menu

main-menu.png

2. Select "Internet discovery" from main menu settings

main-menu-settings.png

3. Enter your Google credentials here.

main-menu-settings-internetdiscovery.png

You're done — your device should be able to automatically discover your computer now.

 

Splashtop Remote Desktop for Windows client

  1. You must use the latest client from our website, http://www.splashtop.com/remote/availability?from=product (interface and instructions will likely change in future versions).
  2. Go to the Splashtop Remote global settings by clicking on the gear icon in the upper-right corner.
  3. You should see an "Internet Discovery" item listed there.  Tap it to enter another screen, in which you will be asked for your Google Email and Password.  Enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password, tap "Sign in."  You should see a green checkmark if the account is successfully logged in.

That's all:  now, your computer should be able to automatically discover another computer on which the Splashtop Streamer program is running.

 

Splashtop Remote Desktop for Mac client

  1. You must use the latest Mac client from the Mac App Store.  These instructions apply only to this version.  The interface and instructions will likely change in future versions.
  2. Go to the Splashtop Remote global settings by clicking on the gear icon in the upper-right corner.
  3. You should see an "Internet Discovery" checkbox there.  Tick the checkbox and enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password, tap "Log in."  You should see a green checkmark if the account is successfully logged in.

That's it.   Your computer should now be able to automatically discover another computer on which the Streamer program is installed and running.

 

Splashtop Remote Desktop HP TouchPad client

  1. You must use the latest client.
  2. Go to the Splashtop Remote Preference settings by clicking on the "gear" icon near the upper right corner.
  3. You should see an "Internet Discovery" checkbox there.  Tick the checkbox and enter your Google credentials here.  Make sure to type in your full username@googlemail.com (or username@gmail.com) in the E-mail field.  After you enter your Password, tap "Log in."  You should see a green checkmark if the account is successfully logged in.

That's it!  Your computer should now be able to automatically discover another computer on which the Splashtop Streamer is running.

 

note.gif  NOTE:  The gmail account you use for Splashtop Remote Desktop or Splashtop Streamer will cause your Google Talk status to be shown as "Online."  If you don't want the status to be shown as "Online," you can create another gmail account to be used exclusively with Splashtop Remote.

We welcome you to enter your questions, comments, or experiences under this feature!

Have more questions? Submit a request

119 Comments

  • 0
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    Splashtop Support

    Remove some old records to shorten the list and increase the readability for new users.

  • 0
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    yoann bohbot

    Does not work with 2-step authentication. If iput in my actual gmail password it tells me its incorrect, this is normal.

    WHen i put in the password made specifically for this purpose, it just spins...

  • 0
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    Jaff

    @yoann bohbot,

    Login fail on 2-step authentication on Mac Streamer is a known issue in v1.5.0.1 and fixing right now. As we know, it's only happened on Mac Streamer, please let us know if it also happens on Windows Streamer or iOS/Android client side.

    Thanks!

  • 0
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    yoann bohbot

    Works fine on mac. What's interesting, is even without 2step, the authentication never seemed to finish, yet it's discoverable from my ipad...it seems to be a graphical glitch?!

  • 0
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    Andrew Thal

    @Jaff regarding the issue with 2-step-verification, where can I receive a notification when a new version is available or when that issue is fixed?

    Thanks,

    Andrew 

  • 0
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    Jaff

    @John DelCamp,

    To enable Internet discovery feature on Mac Streamer, you need to install Mac Streamer program on your Mac(download from our website http://www.splashtop.com/remote/download), then try to login your gmail account from Settings tab of Streamer program.

     

    @Andrew,

    This 2-step-verification issue has been fixed and will come with next update. It should be soon, please stay tuned.

  • 0
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    John DelCamp
    @Jaff Thanks! I'm at home now and was able to sign into my google account in the iMac's streamer. The remote works fine but I'm anxious to see if the Internet discovery feature works when I'm away from home. Is there any way to check that at home? Is there any noticeable loss in connectivity when using internet discovery instead of reconfiguring modem settings? My iMac oringinally had it's firewall turned off before I turned it on and reconfigured it as you described to recognize the slashtop remote application. Should I now turn the firewall off as I am now configured for Internet discovery? John
  • 0
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    Jaff

    Hi John DelCamp,

    Glad to hear you can connect with our Internet discovery feature.

    With your gmail account logged in, your ipad should be able to find your home computer everywhere with wifi signal. The connectivity should be very near to reconfiguring modem settings.

    The only way to check at home if Internet discovery work or not when away from home is to connect via 3g, if your ipad doesn't have 3g capability, you may find another router to connect from neighborhood if available.

    You can keep firewall ON if you already added Splashtop Remote in trusted list no matter Internet discovery on or off.

  • 0
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    Brandon Hinson

    I'm unable to find version 1.9.6.5 in the Android market. Is this due to my device is not supported? Or is there another reason?

     

    Droid X

    current Splashtop remote v 1.1.5.3r 9716

  • 0
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    John DelCamp

    @Jaff

     

    Thanks again.  One last problem I've noticed is that the iPad will not be able to find my iMac if the iMac has entered the sleep mode.  Is this normal?If so, do I need to adjust my iMac settings so that the computer never enters sleep or is there another way around this issue?

     

    Thanks,  John

  • 0
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    Jaff

    @Brandon,

    v1.9.6.5 is for Android HD devices (with Android 3.0+), your v1.1.5.3 is for android 2.x devices.

     

    @John DelCamp,

    Splashtop Remote Mac Streamer currently doesn't support connecting to a Mac Streamer in sleep mode, it's a current limitation. The current only way to keep the connectivity is to keep Mac streamer awake.

  • 0
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    John DelCamp
    @Jaff Spalshtop remote is now able to locate my iMac from my iPad through the Internet but all I get is a black screen. I do have the control button on the lower right of the screen but no desktop. The iMac was set to not go to sleep. Any ideas on what the problem may be? Thanks, John
  • 0
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    Brandon Hinson

    @Jaff 

    ahh that would be why. Might want to add that to the description up top?

    Thanks for the reply :)

  • 0
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    Jaff

    @John,

    Are you using Lion on your mac? We got a black screen known issue on Lion, please try our Mac Streamer v1.5.0.1 beta version for OS X 10.7 Lion.

    http://www.splashtop.com/remote/download

     

    @Brandon,

    Thanks for suggestion, will send to our team for improvement :)

  • 0
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    John DelCamp
    @Jaff No, I'm still using Snow Leopard.
  • 0
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    Rick Harper

    I have a GMail account and I have put every thing in that is required but I get it to except the acount. What ma I doing wrong?

     

    Regards

     

    Rick

  • 0
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    Jaff

    @John,

    Another reason to cause balck screen is connecting via 3G, if you connected your computer with 3G from ipad, this kind of problem might happen occasionally and depends on the network bandwidth over the internet.

    Solution :

    a) Please try to connect later after peak time or connect from another location and see if any difference.

    b) Another suggestion you could try is to lower resolution setting from tablet side(ex.1024x768 or 800x600...)

     

    @Rick,

    Do you mean you can't login with your gmail account successful or you can't connect after gmail logged in on both ipad and streamer sides?

     

  • 0
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    John DelCamp
    @Jaff I have not tried to connect yet through 3G. Good news is that I had a successful connection with WiFi so my experience would lead me to believe that my previous connection attempts via WiFi were unsuccessful due to a lack of bandwidth. I'm still learning and thanks for your support. John DelCamp
  • 0
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    legale franck

    my internet connexion(Gmail) works but the app doesn't find my computer

  • 0
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    Scott Franklin
    Gmail login on the Streamer for me is glitched! Everytime I put my gmail address and password and click login it shows the loading sign for half a second and then stops. PLEASE HELP ME! (I'm using Windows 7)
  • 0
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    Scott Franklin
    PS. I also have the updated version (1.5.0.2)
  • 0
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    Rick Harper

    It looks like more and more of us have the same problem. But as yet we are not getting an answers, why not, can't you fix it? if so why don't you just tell us so we can also give up asking. 

  • 0
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    Jaff

    @Rick,

    Sorry for late response because I'm still waiting your confirmation by my previous mail along with John.

    @legale, Scott, Rick,

    Could you try our test account as follows:

                email: SRD.test01@gmail.com
                password: 1234qwer!

    Note: this gmail account is for test only, please do not take it for other personal purpose.

    We collected some factors about gmail login fail cases on below link, please have a look, they may help too.

    http://support-remote.splashtop.com/entries/20329286-why-does-my-gmail-login-fail-on-internet-discovery-feature

  • 0
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    Scott Franklin
    I tried to sign in with the test email and password and it still doesn't work and I can still sign in to google talk. PLEASE HELP ME!
  • 0
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    Scott Franklin
    Even if I put in a fake password, it still dosen't detect it. It just shows the loading symbol for half a second whenever I click on it. It also shows it every 3 seconds when I do absolutely nothing. Is this a glitch?
  • 0
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    Jaff

    @Scott,

    We need more info about your usage :

    Could you share us your gmail account?  xxx@gmial.com?

    what's your Streamer? Mac 10.6.x? 10.7.2?

    Are you using 2-step-verification password for your googletalk login? (a 16 characters password)

    Where are you logging in your gmail account? (office with proxy server?)

  • 0
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    Jaff

    @Scott,

    just a confirmation, your streamer version is v1.5.0.2, you should be a Mac Streamer user, right?

    If you are using a 2-step-verification 16 characters password, we have a known issue on gmail login and will be fixed in coming update. (v1.5.5.2 for Mac Streamer)

  • 0
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    Scott Franklin
    sfranklin5321@gmail.com The streamer is Windows Version 1.5.5.2, I dont understand the last 2 questions
  • 0
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    Rick Harper

    Thanks for the test info and I now have access with version 1.5.5.2 after it reinstalled.

  • 0
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    Jaff

    @Scott,

    Where's your Windows Streamer? at home or office?

    When you login your gtalk from your pc, do you login from browser(ex. IE, FF)? or from a standalone gtalk application?

    Could you try uninstall Windows Streamer and re-install then restart your pc, then try again?

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