Known issues and Limitations on Android devices

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This topic applies to Android devices only.  android.png

Pertaining to all Android devices in general:

  • We have had reports of a "Not licensed" message incorrectly displaying on Android devices upon first run of Splashtop Remote.  If you got this message, please check this topic for more information to get it solved.
  • Splashtop Remote Desktop HD for Android has a known issue in which it is unable to connect on the Samsung Galaxy Tab 10.1 tablet with Verizon 4G in the United States, but works very well on the AT&T LTE service.  Currently, the only work-around is to use port forwarding (but please note that this method does require some technical know-how).
  • When you connect to your Streamer computer with an HD tablet device and Android v3.2 installed (such as Moto Xoom), you'll probably get disconnected every couple of minutes. The current work-around is to use a Static IP address, instead of a Dynamic IP address assigned by DHCP.  Check this topic for more details.
  • For channels to buy the Splashtop Remote Desktop for Android app:  Please check this topic for details.
  • If you connected successfully, but then lost the connection after a couple of minutes, disabling the "bluetooth" function on your device may help.  This is a known issue on some Android devices and our engineering team is working on it.  Please stay tuned, if it's still existing in your case.

 

ASUS Transformer tablet:

  • On this tablet, a right-mouse click will be interpreted as a "Back" action.  This results in the Splashtop connection being closed.  As a work-around for this problem, please change the settings on the ASUS Transformer tablet as follows:  Go to System Settings (of the tablet, not the app) --> ASUS Custom Settings --> Right-click Behavior --> and set the behavior to "Context menu."
  • The ASUS Transformer Prime tablet running with ICS will get a "connection lost" issue after a couple of connections.  This issue should have been fixed in version 1.9.8.6; please try it.

 

NOOK Color/NOOK tablet :

  • Splashtop Remote Desktop (non-HD) for Android version (including for NOOK Color) has supported the dual monitors feature since version v1.6.0.x.  However, the NOOK Color and NOOK tablet do not yet support the three-finger touch.  So, currently, there is no way to bring up the control User Interface to enable the dual monitors feature.  For more details, please see this topic.
  • In addition, the NOOK Color and NOOK tablet still don't support the Wake-on-LAN feature.  Update:  Starting with v1.8 for NOOK, Wake-on-LAN is supported.

 

Kindle Fire:

  • The Kindle Fire still does not support the Wake-on-LAN feature.  Update:  Starting with v1.6.5.6, it does support the Wake-on-LAN feature.

 

Samsung 7" tablet / Huawei Mediapad 7" tablet (running Honeycomb):

  • Some colors are rendered incorrectly.  This issue may be fixed by HD version v1.9.8.6.   Please try it and share your results with us in the Comment section below.

 

HTC Flyer tablet or other 7" tablet devices (running Honeycomb):

  • There are still some display issues when running Android 4.0 (ICS) on this kind of 7" or smaller screen devices.  Because of this, Splashtop Remote Desktop for Android HD version blocked these devices from the Android market currently.  Please use the non-HD version instead.  This will be fixed and unlocked after these display issues on Android 4.0 have been resolved.

 

Android phones:

  • Moto Atrix displays a pink screen when connected to a computer.  This issue can be fixed by updating to Android non-HD version v1.6.5.6 or later version.
  • When using a swype keyboard on some devices like Xperia Play, it may not work properly.  As a work-around, please disable "prediction mode" for the swype keyboard.
  • If you get an error message during installation like this —

    "The application Splashtop Remote Desktop (process com.splashtop.remote) has stopped unexpectedly.  Please try again.  Force Close." 
    — Please be aware that this type of message is probably caused by trying to install Splashtop Remote Desktop on an unsupported device.  Please check this link for system requirements.  It must be equipped with ARM v7 + Android 2.2+.

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58 Comments

  • 0
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    Eric

    Im having the same problem as Steven Norman with the status bar covering the windows taskbar. Id really like to just hide the android status bar completely because when im working in windows, I have no need to see the android status bar anyway.

  • 0
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    Steven Norman

    Hey Eric, I have started using the standard version of the app as aposed to the HD version.

    It seems to be a much more mature app.

    Whilst it still doesn't hide the system UI it does have a very useful pop-up menu.

    I can switch mouse modes, video resolution, show a scroll bar and even switch between the remote computers desktops.

    Hopefully these features - plus the hiding of the status bar - will be added to the HD version soon.

  • 0
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    Matthew Fudge

    I recently downloaded and tried the app and encountered some issues which unfortunately forced me to remove it.

    1st - the main monitor display on my archos tablet was shaving off the top and bottom of my computer display which is vital for use, it's running at 1680 X 1050

    2nd - streaming video was choppy even through the wifi on my home network, let alone through the internet, it is not choppy with my other streaming programs (myview and orb), also my computer is a new quad core, windows 7, with 16gig of ram and dual video cards so processing speed is not an issue

    3d - I run a quad monitor set-up, which I know from previous comments means I'm some uber small percentage of the population, but instead of a monitor swap option, if it cycled then it would not matter how many monitors you had

    I think this app has some real potential, but I was specifically looking for remote video streaming and currently this just does not cut it.

    I'll keep an eye on your development for future consideration.

    Cheers,

    Matthew

  • 0
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    Gilberto Espinosa

    hi there, i both this app for my Asus prime table , now I'm trying to use and it say: " application not licensed" This application is not licensed. Please purchase it from Android Market.  I did on feb and it was working good until yesterday.  What should I do ???

  • 0
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    Regan Bensyl

    I have 2 questions :Will there be a HD version for the Fire? and Is there a way to connect to the computer that doesn't shrink the CPU screen down?  Because now, when I connect the SD version for the Fire to the CPU it shrinks the CPU's screen down to about a quarter of it's origional size.

  • 0
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    Petri Sipola

    Samsung 7" tablet / Huawei Mediapad 7" tablet (running Honeycomb):

    • Some colors are rendered incorrectly. This issue may be fixed by HD version v1.9.8.6, please have a try and share us your result in below comment.

    I have Samsung Galaxy tab 7.7 and still Im having this problem. Have updated new one.

  • 0
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    Victor Pereyra

    Same here as Steven Norman, the navigation bar at the bottom of the screen is covering the lower portion of my remote desktop.  As I know I should use the standard version, but, is there any date you are going to solve this?

  • 0
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    David Dunn

    Splashtop remote  version 1.6.6.1

    Samsung Galaxy S, firmware 2.3.6

    Streamer on various Windows 7 desktops at university site

     

    Problem: Remote loses connection every few minutes.

    Bluetooth is always disabled; not sure how practical it is to set static IP addresses for mutliple university desktops.

     

    Any other suggestions? Is it a firewall issue?

  • 0
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    Jaff

    @Petri Sipola ,

    We just released a new update for Android HD v1.9.9.5, please have a try to see if it helps.

     

    @Steven Norman , Victor Pereyra,

    Navigation bar at bottom is reserved by system, it's a limitation, sorry about this inconvenience, anyway, adjust resolution lower on computer side may help.

     

    @David Dunn,

    Please open a ticket for specific support by our support staff. http://support-remote.splashtop.com/anonymous_requests/new

     

    Hi all,

    "not licensed" issue from Goole Play should be fixed in latest versions v1.6.6.1 for non-HD, and v1.9.9.5 for HD, welcome to have a try. They also have some improvements, please refer to the release note.

    http://support-remote.splashtop.com/forums/237205-announcements

  • 0
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    Petri Sipola

    @ Jaff,

     

    sorry to say this update didn't fix my icon and taskbar "ghosting". My device is Samsung galaxy tab 7.7 3G (GT-P6800).

     

  • 0
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    David Day

    Have not tried it for a while but is the remote computer or droid microphone active on the host computer yet?

     

     

  • 0
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    Charles

    I have the same problem as Petri Sipola and PsychodelEKS on my samsung 7.7 (android 3.2) with splashtop HD 1.9.9.5. I asked for a refund on the playstore because with this issue the app is not really usable. Please fix it and I'll buy it.

  • 0
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    Vicky

    I'm getting the same problem as @Kala Ornellas! everthing on my screen is so big but all the setting is normal. I have look at the link Jaff gave Kala Ornellas but it is not the DPI setting. I'm using window vista and i was connecting it to my Asus Transformer. Can someone please help me!!

  • 0
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    Jlevy1126

    I am having the issue where on Verizon 4g, with android GB and Splashtop non-HD I can not connect. I can't try out the port forwarding because I use it to connect to my office machine when away and  don't think they will let me play with the switch to port forward :) Please let me know when it is fixed, and please let it be soon :/

  • 0
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    Victor Pereyra

    That's not true San, I can connect from my tablet to my home pc without  problem

  • 0
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    san sinuon

    Hi Victor, and did you use 3G with your phone whilst your pc is connected to wireless network at home ? If that is true, then that is all I want. Did you do anything with it to make it work or it just work automatically as it should ? Kindly help :) thanks

  • 0
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    Victor Pereyra

    Hi san, that's exactly what I do.  And I didn't make any extra configuration, just install it and use it.

  • 0
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    Janos Biro

    Right click still does not work on my Asus TF300T (Android 4.03.).... :( it's soo sad... it would be a PERFECT app but this bloody bug renders the solution practically unusable... PLEASE FIX. IT IS NOT A HONEYCOMB BUG!!! Concurrent products have solved it!!!

  • 0
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    Janos Biro

    RIGHT CLICK SOLUTION for Asus Transformers (from support), please modify this topic accordingly:

    - Go to System settings (of the tablet, not the app) --> ASUS custom settings --> Right click behaviour --> set it to "context menu"

  • 0
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    Jaff

    @Janos Biro,

    Much appreciated for your sharing ,we've updated our FAQ accordingly.

  • 0
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    Brian

    Hello Jaff/splashtop,

    i have been trying to resolve my issue with your tech support and i am getting no where. they have asked me 3 different times (1-2 weeks between responses) the same question/statement. Please use internet discovery. Well, it is on. it has been on since the begining. ive even went and registered for the splashtop 2 user/password and am signed in both gmail and splashtop accounts on my streamer(s). i dont know what happened just one day it stopped working. 

     

    i am able to login on both my laptop and desktop using my galaxy nexus phone when i am on the same wifi. However if i am off of my wifi and using any thing other than my wifi i am unable to connect (i can "see" my computers but not able to log into them). On the very rare occasion (once a week)i can actually log onto one of my machines remotely for about 1-2 seconds then i get booted off. this has nothing to do with bandwidth or connectivity. it used to work fine and now it doesnt. please help, i used your app at least 10 times or more daily and i wouldnt mind partaking in your new paid subscription only plan but until this is resolved......

     

    Galaxy Nexus - Verizon (usually operating on 4G LTE) typical speeds 17M up/down

    Laptop/Desktop (Win7) - DSL 2M up/7M down

  • 0
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    Jaff

    @Brian,

    Sorry for the frustration. Your case actually is a little complicated.

    You use ipad with Splashtop 2 app(v2.0.0.6) to connect to your computers which are running with Streamer v2.0.0.8, and you use android phone with Splashtop Remote for android phone app v1.6.6.2 to connect to the same computers. These 2 apps currently use different ways to do the remote connection, Splashtop 2 app uses new Splashtop account (you should have some successful usages on ipad already), and android phone uses Internet Discovery(gmail).

    At this moment, the app Splashtop Remote for android phone has known issue on connection using 4G with Spalshtop, please check this link for more info: http://support-remote.splashtop.com/entries/20537498-does-splashtop-remote-support-connection-via-4g

    It can work around by using ports forwarding, but needs some tech know-how, we suggest you can wait for our Splashtop 2 for Android phones app released. It'll use the same structure with Splashtop 2 for iPad, then you can use a same Splashtop account for both your ipad and android phone to connect to your computers via wifi or 4G(needs AAP activated). It's coming soon, please stay tuned.

    Hope this helps.

  • 0
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    kai

    Hello,

     

    is it possible to remove/hide the android status bar with splashtop.  Any video player can hide it, why not splashtop?

  • 0
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    Steven Norman

    Hey Kai, that is a common request, however there is a strong reluctance to for apps to hide the navigation bar to maintain compatibility with tablets that do not have hardware back buttons and because some elements of android behave poorly when the bar is forcibly hidden. The methods to forcibly hide it all require your device to be rooted. You can use a gesture control app to set up a specific stroke of the screen to show/hide it or for myself I have chosen a ROM that has this functionality built in to the power menu. now that splashtop has a disconnect button in the pop up menu its a feature that could be implemented but I've had various inconsistant results when the bar is hidden on the fly. Hopefully splashtop will add this as an option in the settings with a warning that results may vary. For now we wait.

  • 0
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    Steven Norman

    Just to keep this thread updated with the latest developments on this topic, Android 4.4(kitkat) now supports the hiding of the nav' buttons in a much more integrated and user friendly way. An app can run in something they call 'immersive mode'. A swipe gesture down from the top of the screen restores the notification bar and slides the buttons back in to view. The following video highlights this feature, starting at 2:39 http://www.androidauthority.com/developers-and-kitkat-314084/ . As far as I can tell the Immersive_sticky flag hides all elements and allows us to keep prodding at the screen without them returning.

    So its over to the Developers now. We already know Splashtop is the best app out there, lets hope they appreciate our loyalty and reward us.

    Yours faithfuly , An Access Anywhere Subscriber

  • 0
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    Steven Norman

    On further investigation it would seem its not the immersive_sticky flag but the plain immersive flag that allows you to continue interacting with the app without the UI elements returning. I'm personaly really excited about the potential of these new features http://www.youtube.com/watch?v=cBi8fjv90E4&feature=youtu.be

  • 0
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    Stephenandari

    I now have a Galaxy s7 edge.  I can't access the Settings button for Splashtop in order to "discover" my account on the internet.  Is there a solution please?

  • 0
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