This topic applies to Android devices only.
Pertaining to all Android devices in general:
- We have had reports of a "Not licensed" message incorrectly displaying on Android devices upon first run of Splashtop Remote. If you got this message, please check this topic for more information to get it solved.
- Splashtop Remote Desktop HD for Android has a known issue in which it is unable to connect on the Samsung Galaxy Tab 10.1 tablet with Verizon 4G in the United States, but works very well on the AT&T LTE service. Currently, the only work-around is to use port forwarding (but please note that this method does require some technical know-how).
- When you connect to your Streamer computer with an HD tablet device and Android v3.2 installed (such as Moto Xoom), you'll probably get disconnected every couple of minutes. The current work-around is to use a Static IP address, instead of a Dynamic IP address assigned by DHCP. Check this topic for more details.
- For channels to buy the Splashtop Remote Desktop for Android app: Please check this topic for details.
- If you connected successfully, but then lost the connection after a couple of minutes, disabling the "bluetooth" function on your device may help. This is a known issue on some Android devices and our engineering team is working on it. Please stay tuned, if it's still existing in your case.
ASUS Transformer tablet:
- On this tablet, a right-mouse click will be interpreted as a "Back" action. This results in the Splashtop connection being closed. As a work-around for this problem, please change the settings on the ASUS Transformer tablet as follows: Go to System Settings (of the tablet, not the app) --> ASUS Custom Settings --> Right-click Behavior --> and set the behavior to "Context menu."
- The ASUS Transformer Prime tablet running with ICS will get a "connection lost" issue after a couple of connections. This issue should have been fixed in version 18.104.22.168; please try it.
NOOK Color/NOOK tablet :
- Splashtop Remote Desktop (non-HD) for Android version (including for NOOK Color) has supported the dual monitors feature since version v1.6.0.x. However, the NOOK Color and NOOK tablet do not yet support the three-finger touch. So, currently, there is no way to bring up the control User Interface to enable the dual monitors feature. For more details, please see this topic.
- In addition, the NOOK Color and NOOK tablet still don't support the Wake-on-LAN feature. Update: Starting with v1.8 for NOOK, Wake-on-LAN is supported.
- The Kindle Fire still does not support the Wake-on-LAN feature. Update: Starting with v22.214.171.124, it does support the Wake-on-LAN feature.
Samsung 7" tablet / Huawei Mediapad 7" tablet (running Honeycomb):
- Some colors are rendered incorrectly. This issue may be fixed by HD version v126.96.36.199. Please try it and share your results with us in the Comment section below.
HTC Flyer tablet or other 7" tablet devices (running Honeycomb):
- There are still some display issues when running Android 4.0 (ICS) on this kind of 7" or smaller screen devices. Because of this, Splashtop Remote Desktop for Android HD version blocked these devices from the Android market currently. Please use the non-HD version instead. This will be fixed and unlocked after these display issues on Android 4.0 have been resolved.
- Moto Atrix displays a pink screen when connected to a computer. This issue can be fixed by updating to Android non-HD version v188.8.131.52 or later version.
- When using a swype keyboard on some devices like Xperia Play, it may not work properly. As a work-around, please disable "prediction mode" for the swype keyboard.
- If you get an error message during installation like this —
"The application Splashtop Remote Desktop (process com.splashtop.remote) has stopped unexpectedly. Please try again. Force Close."
— Please be aware that this type of message is probably caused by trying to install Splashtop Remote Desktop on an unsupported device. Please check this link for system requirements. It must be equipped with ARM v7 + Android 2.2+.